“…Public transport drivers play a critical role in public transport services (Brunoro, Sznelwar, Bolis & Abrahao, 2015;Fast, 2019;Abraham et al, 2021). Drivers may serve as part of a support system to people with disability in accessing public transport, enabling them to overcome existing barriers (Tillmann, Haveman, Stöppler, Kvas & Monninger, 2013;Oksenholt & Aarhaug, 2018).…”