The work of bus drivers and their contribution to excellence in public transportation

Abstract

The article is the result of a survey aimed at analyzing the work of bus drivers for a collective urban transportation company that is considered a benchmark. The research sought to understand how the company could maintain a policy capable of reconciling the quality of public transportation with working conditions that are compatible with the professional development, comfort and health of the workers. The ergonomic work analysis methodology was adopted as a guide. The results show that one of the pillars of excellence achieved by this company is the quality of the work performed by their drivers, which is guided by the organizational values that permeate the organization. The driver plays a role in regulating the system by serving the population and providing mobility. Their activity is controlled by a series of interdependent variables, such as the demands for conducting the vehicle and the relationship with others.

Methodology for assessing the risk of incidents during passenger road transportation using the functional resonance analysis method

“…The results of the calculations of the variability of the PRT process for the given scenarios of the transportation process indicate the need to implement additional remote control over certain actions of the participants of the transport process, which can significantly improve the result of the task of transporting passengers. However, as noted by the authors of the study [ 41 ], the best result for reducing variability is the improvement of working conditions.…”

The Experiences of Public Transport Drivers with People with Disability in the City of Tshwane, South Africa

“…Public transport drivers play a critical role in public transport services (Brunoro, Sznelwar, Bolis & Abrahao, 2015;Fast, 2019;Abraham et al, 2021). Drivers may serve as part of a support system to people with disability in accessing public transport, enabling them to overcome existing barriers (Tillmann, Haveman, Stöppler, Kvas & Monninger, 2013;Oksenholt & Aarhaug, 2018).…”

“…Drivers interact with a diverse population of passengers with different needs (Brunoro et al, 2015); as such challenges are inevitable and, in some cases, drivers may not be able to meet the needs of all passengers. Stjernborg (2019) found that stressed drivers often pose transport barriers and create feelings of insecurity in people with disability.…”

“…33, No.2, 2022; doi 10.47985/dcidj.599 these drivers are more likely to work under pressure to meet daily revenue targets. Similarly, bus drivers work with a timetable and constantly deal with pressure to meet the schedule (Brunoro et al, 2015).…”

Multivariate analysis of public transport quality: a case study in a medium-sized Brazilian city

“…The urban mobility theme is a central issue nowadays and several challenges are involved in the process of moving people safely and comfortably to their desired destinations (Brunoro et al, 2015). The increase in on-demand transport and new trends in micromobility, such as e-bikes and e-scooters, have become, along with walking and cycling, means of transport that promote sustainable urban mobility (Vij et al, 2013;Lima & Machado, 2019).…”