The Work Effectiveness of Ship Crew National Shipping in Indonesia

Abstract

Abstract:The aim of this research is to analyze the influence of leadership style, and the employee engagement on the work effectiveness of ship crew of PT Pelayaran Nasional Indonesia (PELNI). PELNI is a state-owned company running a shipping business. The research survey is done toward 95 ship crew using a sampling technique through clusters of observation unit or what-so-called Cluster Systematic Sampling from the whole population as many as 375 ship crew on pasenger ships at Port of Tanjung Priok. The respondents are the ship crew of the analysis unit under the leadership of ship officers under the Captain. The research methodology uses a quantitative associative approach with the method of path analysis. The results of this study indicate that leadership style, and the employee engagement have direct and positive correlation with work effectiveness. The benefit for PELNI is that through the improvement of the officers' leadership style and employee engagement, the work effectiveness of each ship crew will improve. The novelty of this study is escpecially on the model of employee engagement and the ship crew's work effectiveness in the national shipping. The output of this study is that every change in the quality of ship officer's leadership style and employee engagement will directly and positively influence the work effectiveness of PELNI's ship crew.

Dampak Kepercayaan Pelanggan, Lokasi Dan Promosi Atas Kepuasan Pelanggan Pada Perusahaan Jasa Pengiriman

“…(Budiono, 2020). Konsumen membeli produk atau layanan yang memenuhi kemauan dan kebutuhan mereka, dan sehabis membeli, mereka menilai apakah produk atau layanan tersebut memenuhi keinginan mereka (Ricardianto et al, 2018).…”