The “Wellbeing Check-In” Service Establishing, Developing and Tailoring a New Program to offer a Student-centred Response to COVID-19

Power, Sarah; Hanna, Georgina

doi:10.30688/janzssa.2020.07

Cited by 5 publications

(6 citation statements)

References 2 publications

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“…In addition to these psychosocial issues, Student A was experiencing financial difficulties, unstable housing, and lacked informal supports. From a procedural perspective, SWBC conducted a comprehensive psychosocial assessment, risk assessment, and mental status examination, and determined Student A's goals (Power & Hanna, 2020). Following the assessment, SWBC and Student A collaboratively formulated the relevant intervention and action plan including engagement with key internal and external stakeholders required to achieve the student's goals.…”

Section: Case Examplementioning

confidence: 99%

A Wellbeing Specialist Case Management Service Providing Support to Students in a University Setting

Vescio¹,

Walshe²,

Blance-Palmer³

2023

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Development of the Student Wellbeing Connect (SWBC) service was a response to increased student support needs in the initial stages of the COVID-19 pandemic in 2020. Due to the government-imposed restrictions during the COVID-19 pandemic, students often faced complex psychosocial and wellbeing issues (Dodd et al., 2021). Two years on from its inception, the case management service has become a core component of La Trobe University’s Student Health, Wellbeing and Inclusion services responding to the complex and compounding factors that can impact the wellbeing and success of university students. Varying psychosocial needs can underly a student’s presentation to a counselling service; thus, the case management service complements the counsellor’s role by providing practical-based interventions. The focus of the service on practical issues has provided an alternative support model for students who do not identify as primarily requiring mental health or counselling support. This has opened service provision to a broader cohort of students. Using a multi-disciplinary, strength-based, and person-centred case management approach, students work collaboratively with Wellbeing Coordinators to identify internal and external supports to address their needs through psychosocial assessments and implementation of goal-focused planning. SWBC acts as a safety net within the university setting if/when psychosocial difficulties are impacting the student’s experience, academic performance, and wellbeing. This paper will outline the operational and service provision framework for providing case management to tertiary students.

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Section: Case Examplementioning

confidence: 99%

A Wellbeing Specialist Case Management Service Providing Support to Students in a University Setting

Vescio¹,

Walshe²,

Blance-Palmer³

2023

View full text Add to dashboard Cite

show abstract

“…The division will be referred to as Student Health and Wellbeing throughout. 2 For further details on the WBCI service, including its design, development, and rollout to the LTU community, see Power and Hanna (2020). 3 Interestingly, several staff filled out the self-referral form designed for students to request a WBCI, on behalf of the student.…”

Section: Reasoningmentioning

confidence: 99%

“…8 This is in line with recommendations made in the recent Mental Health Commission (State of Victoria, Royal Commission into Victoria's Mental Health System, 2021). 9 For a more in-depth description and details on the development of an operational model of WBCI, seePower and Hanna (2020).…”

mentioning

confidence: 99%

Developing Staff Referral Pathways to Aid in Proactive Management and Maintenance of Student Health and Wellbeing

Power¹

2022

JANZSSA

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The escalation of the COVID-19 situation throughout 2021 saw a dramatic increase in the number of ad-hoc referrals and requests submitted to the Student Health and Wellbeing (SHW) team at La Trobe University. While the SHW team was pleased to be receiving these referrals and requests, the incomplete nature of many of the requests made it incredibly difficult for them to follow up. A standardised form was developed to better enable non-clinical and all university staff to request consultations, make referrals, and effectively hand over students of concern to the SHW team for wellbeing support. Although a challenge to develop appropriately, this form has seen enormous success and has improved service delivery and capacity to an unprecedented level. Although somewhat counterintuitive, by standardising the requests and referrals process, the team were better able to deliver non-standard, individualised support for the at-risk and distressed students who required it.

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“…Our team members also have on hand the Mini Mental State Examination (MSE) (Folstein, Folstein, & McHugh, 1975), and the MSE Rapid Recording form (Patrick, 2000) should they observe any concerning behaviours, speech patterns or perceptions. However, the Wellbeing Check-In service is not advertised as, and does not act as, a mental health crisis line, nor offer mental health assessment…”

Section: Clinical Tools and Developed Assessment Templatesmentioning

confidence: 99%

The “Wellbeing Check-In” Service Establishing, Developing and Tailoring a New Program to offer a Student-centred Response to COVID-19

Power

Hanna

2020

JANZSSA

Self Cite

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The Wellbeing Check-In service was developed as a tailored service to support the wellbeing of our students during the COVID-19 pandemic. Knowing that our students would require additional forms of support during the unprecedented times ahead, we carefully designed the service to be aligned with the new online access requirements. The original premise of the service was for students to “request a call” from the team, in order to provide bespoke, student-centred support for each student’s situation. The service saw an immediate and unexpected uptake from both the students themselves and through referrals from a wide range university areas and staff, that has continued through the fourmonths that the Wellbeing Check-In service has been operational. While the COVID-19 pandemic continues, we anticipate that the demand for this service and its style of support will only increase.

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The “Wellbeing Check-In” Service Establishing, Developing and Tailoring a New Program to offer a Student-centred Response to COVID-19

Cited by 5 publications

References 2 publications

A Wellbeing Specialist Case Management Service Providing Support to Students in a University Setting

A Wellbeing Specialist Case Management Service Providing Support to Students in a University Setting

Developing Staff Referral Pathways to Aid in Proactive Management and Maintenance of Student Health and Wellbeing

The “Wellbeing Check-In” Service Establishing, Developing and Tailoring a New Program to offer a Student-centred Response to COVID-19

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