The use of smart work in government: Empirical analysis of Korean experiences

Eom, Seok-Jin; Nakbum, Choi; Sung, Wookjoon

doi:10.1016/j.giq.2016.01.005

Cited by 57 publications

(57 citation statements)

References 41 publications

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“…The results in Table 7 are evidence that attitude does strongly impact on the usage of GRP systems. Findings were supported by prior research which indicates that employees' positive perception of an innovation affects the acceptance and continuous usage of the system [72,91,127,128]. When an individual employee has a favorable attitude toward a system, he or she is likely to use the system in their daily work activities.…”

Section: Hypothesissupporting

confidence: 64%

Impact of Users’ Socio-Cultural and Religious Orientation on Government Resource Planning (GRP) Systems Usage in Saudi Arabia

2020

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This study investigates the impact of users' socio-cultural orientation and religious values on government resource planning systems in the Kingdom of Saudi Arabia. Although many studies have been conducted on the adoption of technology in developed nations, only a few analyses have focused on the Middle Eastern region. This research fills that gap. The study developed an integrated conceptual research model based on existing technology acceptance theories, namely theory of reasoned action, technology acceptance model, unified theory of acceptance and use of technology and Hofstede's cultural dimensions theory. An online survey questionnaire was sent to 1677 employees at the Ministry of Foreign Affairs in Saudi Arabia and a total of 377 completed questionnaires were received of which 340 were considered usable, making a response rate of 22.48%. Data was analyzed using multivariate statistical analysis. The analysis finds there is a relationship between the socio-cultural and religious constructs with reference to attitude about using government resource planning systems. Results reveal that 55% of the variance (R²=0.557) of employees' attitude to the GRP application can be explained by the effect of socio-cultural and religious variables. Findings show that cultural values (t (340) =3.862, p<0.000), social network (t (340) =4.095, p<0.000), peers' influence (t (340) =4.515, p<0.000) and religious values (t (340) =5.062, p<0.000) are significant predictors of GRP acceptance. Furthermore, the analysis shows demographic factors moderate between the determinants and users' perceptions. These findings have important implications for the acceptance and implementation of GRP systems in Saudi Arabia. INDEX TERMS Government resource planning (GRP) systems, cultural values, social networks, peers' influence, religious values, perception, usage level, Saudi Arabia This article has been accepted for publication in a future issue of this journal, but has not been fully edited. Content may change prior to final publication.

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Section: Hypothesissupporting

confidence: 64%

Impact of Users’ Socio-Cultural and Religious Orientation on Government Resource Planning (GRP) Systems Usage in Saudi Arabia

2020

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“…In this context of widespread use of telecommunications, it is important to initially understand the adaptation of users and the background of the implementation of this type of work. For example, Eom, Choi and Sung (2016) investigated the characteristics and behavior of South Korean government ICT users and analyzed the influence of the antecedents in the intention to use them. The study found that young people and employees in lower positions are more inclined to use government ICT and that social isolation and lack of communication, leadership and management influence negatively.…”

Section: Literature Reviewmentioning

confidence: 99%

Vantagens e desvantagens do teletrabalho na administração pública: análise das experiências do Serpro e da Receita Federal

Filardi¹,

Castro²,

Zanini

2020

Cad. EBAPE.BR

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Resumo Este estudo investigou as vantagens e desvantagens do teletrabalho na administração pública na percepção de 98 teletrabalhadores e 28 gestores do Serviço Federal de Processamento de Dados (Serpro) e da Receita Federal. Trata-se de pesquisa qualiquantitativa, composta por questionários aplicados aos teletrabalhadores e entrevistas com os gestores, que abordou aspectos estruturais, físicos, pessoais, profissionais e psicológicos. Os resultados evidenciaram como vantagens: melhoria da qualidade de vida; maior equilíbrio na relação trabalho x família; maior produtividade; flexibilidade; criação de métricas; redução de custo; estresse; tempo de deslocamento; exposição à violência; e conhecimento da demanda de trabalho. Já as desvantagens foram: não adaptação; falta de comunicação; perda de vínculo com a empresa; problemas psicológicos; infraestrutura; e controle do teletrabalhador. Conclui-se que o teletrabalho necessita de um modelo de gestão que o torne mais aderente à esfera pública.

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“…The managers identified some isolated experiences of using such processes. However, knowledge, in general, is still rooted in people and knowledge-sharing is based on relationships among government employees, which must be a dynamic of concern for public management (Eom et al, 2016;Gil-Garcia et al, 2016;Johnston & Hansen, 2011;Riege & Lindsay, 2006;Scholl & Scholl, 2014).…”

Section: Discussion Discussionmentioning

confidence: 99%

“…A new form of thinking public management entails goals such as the development of an agile public administration regarding effectiveness in service delivery and resolution of issues of government and society, interdepartmental collaboration, and the implementation of a creative mix of emerging technologies for innovation in the public sector (Eom, Choi, & Sung, 2016;Liu & Zheng, 2015). New management processes, such as knowledge and intelligence management, prove to be effective in transforming data and information from the external environment in relevant knowledge to quality decisionmaking of public managers (Gil-Garcia et al, 2016;Johnston & Hansen, 2011;Monavvarian & Kasaei, 2007;Shinoda, Maximiano, & Sbragia, 2015).…”

Section: Introduction Introductionmentioning

confidence: 99%

Decision-Making Quality of Public Managers: Contributions from Intelligence and Knowledge Management

2021

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Context: in recent years, studies have sought to analyze how intelligence and knowledge management processes are understood and applied in the context of public management, environments in which processes appear as a point to be explored to enhance decision-making quality. Objective: to analyze how public managers apply intelligence and knowledge management aiming at a higher decision quality. Method: based on a defined and validated research protocol, interviews were conducted with seventeen public managers in southern Brazil. For the analysis, the qualitative comparative analysis technique using fuzzy sets was applied. Results: the results suggest the importance of effective data, information, and knowledge management for the decision-making quality of public managers, demonstrating that the absence of decision-making quality is directly related to the absence or little use of knowledge management and intelligence elements in the public management. Conclusion: in addition to analyzing conditions and proposing ways to lead to greater quality in decision making by public managers, it was possible to contribute to the theme of knowledge management and intelligence in public management, as well as to benefit the government with paths to be consolidated and better explored.

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The use of smart work in government: Empirical analysis of Korean experiences

Cited by 57 publications

References 41 publications

Impact of Users’ Socio-Cultural and Religious Orientation on Government Resource Planning (GRP) Systems Usage in Saudi Arabia

Impact of Users’ Socio-Cultural and Religious Orientation on Government Resource Planning (GRP) Systems Usage in Saudi Arabia

Vantagens e desvantagens do teletrabalho na administração pública: análise das experiências do Serpro e da Receita Federal

Decision-Making Quality of Public Managers: Contributions from Intelligence and Knowledge Management

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