The use of process approach to base the need of automation of business processes in educational institutions

Frolova, M. A.; Razumova, T. A.

doi:10.1063/1.4972460

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“…27 Engaging stakeholders includes obtaining their input as roles and responsibilities are documented, training them, eliciting their feedback during implementation of automated workflows, and proactively addressing concerns. 61,70,[93][94][95] Aspects of this process include documenting, analyzing, and redesigning workflows. 96 Engaging stakeholders throughout workflow redesign can help to support the desired automated end state.…”

Section: Considerations For Designing and Implementing Workflow Automationmentioning

confidence: 99%

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Identifying Opportunities for Workflow Automation in Health Care: Lessons Learned from Other Industries

2021

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Background Workflow automation, which involves identifying sequences of tasks that can be streamlined by using technology and modern computing, offers opportunities to address the United States health care system's challenges with quality, safety, and efficiency. Other industries have successfully implemented workflow automation to address these concerns, and lessons learned from those experiences may inform its application in health care. Objective Our aim was to identify and synthesize (1) current approaches in workflow automation across industries, (2) opportunities for applying workflow automation in health care, and (3) considerations for designing and implementing workflow automation that may be relevant to health care. Methods We conducted a targeted review of peer-reviewed and gray literature on automation approaches. We identified relevant databases and terms to conduct the searches across sources and reviewed abstracts to identify 123 relevant articles across 11 disciplines. Results Workflow automation is used across industries such as finance, manufacturing, and travel to increase efficiency, productivity, and quality. We found automation ranged from low to full automation, and this variation was associated with task and technology characteristics. The level of automation is linked to how well a task is defined, whether a task is repetitive, the degree of human intervention and decision-making required, and the sophistication of available technology. We found that identifying automation goals and assessing whether those goals were reached was critical, and ongoing monitoring and improvement would help to ensure successful automation. Conclusion Use of workflow automation in other industries can inform automating health care workflows by considering the critical role of people, process, and technology in design, testing, implementation, use, and ongoing monitoring of automated workflows. Insights gained from other industries will inform an interdisciplinary effort by the Office of the National Coordinator for Health Information Technology to outline priorities for advancing health care workflow automation.

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Section: Considerations For Designing and Implementing Workflow Automationmentioning

confidence: 99%

Section: Workflow Automation Approaches Across Industriesmentioning

confidence: 99%

Identifying Opportunities for Workflow Automation in Health Care: Lessons Learned from Other Industries

2021

View full text Add to dashboard Cite

show abstract

The use of process approach to base the need of automation of business processes in educational institutions

Cited by 1 publication

References 0 publications

Identifying Opportunities for Workflow Automation in Health Care: Lessons Learned from Other Industries

Identifying Opportunities for Workflow Automation in Health Care: Lessons Learned from Other Industries

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