The use of a hybrid fuzzy-Delphi-AHP approach to develop global business intelligence for information service firms

Chen, Ming-Kuen; Wang, Shih‐Ching

doi:10.1016/j.eswa.2010.04.033

Cited by 60 publications

(26 citation statements)

References 39 publications

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“…Wu [28] presents a structural evaluation methodology to link KPIs into a strategy map of the BSC for banking institutions, using MCDM analytical techniques to construct the strategy map for banks. For information services firms, Chen and Wang [64] propose a fuzzy-delphi AHP combined with performance indexes to help firms adjust their business strategies and make better business decisions. Ren et al [65] present a comprehensive methodology with AHP to translate strategic objectives into performance metrics in supply-chain decision-making, linking the strategy map to low-level metrics with weights.…”

Section: Integration Of Bsc and Strategy Map Framework With Fahpmentioning

confidence: 99%

Integration of Balanced Scorecard (BSC), Strategy Map, and Fuzzy Analytic Hierarchy Process (FAHP) for a Sustainability Business Framework: A Case Study of a Spanish Software Factory in the Financial Sector

et al. 2017

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This paper presents a case study of how a Spanish financial software factory (FSF) has determined the weights of the indicators and objectives included in their strategy map with the aim of ensuring its business sustainability. A strategy map is a graphical representation of the cause-effect relationships between strategic objectives and indicators of a balanced scorecard (BSC). The detailed description of the strategy map development and deployment is not part of the aim of this work as it was described in a former paper. In this study, FAHP, a multicriteria decision-making (MCDM) method using the concepts of fuzzy set theory and hierarchical structure analysis, was used to calculate the weights. The analysis was carried out considering the points of view of different groups of stakeholders (shareholders, top management, middle managers, other employees, customers and some experts in the field of software factories) and the results are presented grouped by role to get a better understanding of the preferences of each kind of stakeholder. The conclusions of this study give a better insight of the corporative sustainability strategies of this kind of firms as well as the different vision of each stakeholder, what could be very valuable to the software factory managers for the decision-making and the strategic management of their organizations.

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Section: Integration Of Bsc and Strategy Map Framework With Fahpmentioning

confidence: 99%

Integration of Balanced Scorecard (BSC), Strategy Map, and Fuzzy Analytic Hierarchy Process (FAHP) for a Sustainability Business Framework: A Case Study of a Spanish Software Factory in the Financial Sector

et al. 2017

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“…FAHP thus became a suitable tool for solving real-world multi-criteria decision-making (MCDM) problems (Buyukozkan, 2004;Fu et al, 2011;Huang and Wu, 2005;Lin et al, 2009;Sipahi and Timor, 2010). It has been combined with the FDM by many scholars in the fields of service and tourism (Chen and Wang, 2010;Cho and Lee, 2013;Wang and Durugbo, 2013). It is worth noting that in the literature there are many studies that have developed a lot of applications with fuzzy systems in a wide range of decision making fields (Gil-Aluja et al, 2009;Gil-Lafuente, 2005;Gil-Lafuente and Merigó, 2010;Jeng and Bailey, 2012;Gil-Lafuente, 2010, 2011;Merigó et al, , 2012.…”

Section: Fuzzy Delphi Methodsmentioning

confidence: 99%

Analysis of luxury resort hotels by using the Fuzzy Analytic Hierarchy Process and the Fuzzy Delphi Method

Gil‐Lafuente

Merigó

Vizuete

2014

Economic Research-Ekonomska Istraživanja

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'Experience Economy' is an accelerator switching the experience process of consumption into eternal memory, perfecting value and promoting positive afterbuying intention. This research uses the Fuzzy Delphi Method (FDM) and Fuzzy Analytic Hierarchy Process (FAHP) to construct a system of evaluation criteria focused on understanding the luxury resort hotels (LRHs) industry in Taiwan and Macao. One finding of this study is that objective hotels in these two territories exhibit different hotel operating characteristic (the unity LRHs mode in Taiwan vs involving casino LRHs in Macao) and customer markets. These Macanese LRHs define them as 'international operations', in contrast the Taiwanese position themselves as 'domestic businesses'. The other finding is that Taiwan based evaluation criteria on 'consumer-orientation' and 'operation and management', while Macao stressed evaluation based on 'operation and management' to manage LRHs industry.

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“…It permits classifying the papers published in the business area that have used the Delphi method. Accordingly, the number of papers in the social area, and in particular those with a business focus, have increased since then; for example, to resolve business value issues [58], to increase our understanding of the value chain in retailing [5], to define international business models [18], and to establish the opportunities of business intelligence [11].…”

Section: Introduction: Is the Delphi Methods Used In Ethical Decision-mentioning

confidence: 99%

Is the Delphi method valid for business ethics? A survey analysis

San-José

Retolaza

2016

Eur J Futures Res

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The use of a hybrid fuzzy-Delphi-AHP approach to develop global business intelligence for information service firms

Cited by 60 publications

References 39 publications

Integration of Balanced Scorecard (BSC), Strategy Map, and Fuzzy Analytic Hierarchy Process (FAHP) for a Sustainability Business Framework: A Case Study of a Spanish Software Factory in the Financial Sector

Integration of Balanced Scorecard (BSC), Strategy Map, and Fuzzy Analytic Hierarchy Process (FAHP) for a Sustainability Business Framework: A Case Study of a Spanish Software Factory in the Financial Sector

Analysis of luxury resort hotels by using the Fuzzy Analytic Hierarchy Process and the Fuzzy Delphi Method

Is the Delphi method valid for business ethics? A survey analysis

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