Integration of Balanced Scorecard (BSC), Strategy Map, and Fuzzy Analytic Hierarchy Process (FAHP) for a Sustainability Business Framework: A Case Study of a Spanish Software Factory in the Financial Sector

Pérez, César A. González; Montequín, Vicente Rodríguez; Fernández, Francisco Ortega; Balsera, Joaquín Villanueva

doi:10.3390/su9040527

Cited by 24 publications

(12 citation statements)

References 61 publications

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“…Based on the analysis, the study confirmed that mediating effects are integral to strategy maps and that the direct and indirect effects could potentially provide a deeper understanding of how these perspectives are linked to one another. Unlike other studies (Pérez et al 2017;Valmohammadi and Sofiyabadi 2015;Wu 2012), which focus on giving weight to perspectives or highlighting the most important perspective in a strategy map, this study shows that organizations should not ignore any of the causal relationships between the four perspectives.…”

Section: Discussioncontrasting

confidence: 66%

“…To prioritize the perspectives incorporated into the BSC strategy map, Pérez et al (2017) employed the Fuzzy Analytic Hierarchy Process (FAHP) analysis to create a weighted strategy map. Based on a case study of a software factory that employed FAHP to determine the weights for BSC measures and KPIs, their results suggest that the factory focused primarily on the customer perspective and that customer satisfaction was the most important KPI used to evaluate performance.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

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Mediating Effects between Perspectives in Strategy Maps

Adeinat

2019

Administrative Sciences

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Many researchers have highlighted the importance of strategy maps for improving organizational performance and providing an entire organization with a cognitive representation of its strategic objectives. However, arguing that strategy maps do not assign weight to each perspective, other researchers have generated weighted strategy maps and used various optimization models to highlight the most important perspective. In this study, I argue that organizations should understand all the causal links in a strategy map and explore paths toward improvement rather than focusing on just one perspective. To that end, I analyse all the causal relationships in the strategy map developed for a major postal service in Saudi Arabia and identify two principal mediating relationships: (1) the relationship between the learning and growth perspective and the customer perspective as mediated by the internal business process perspective and (2) the relationship between the internal business process perspective and the financial performance perspective as mediated through the customer perspective.

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Section: Discussioncontrasting

confidence: 66%

Section: Theoretical Backgroundmentioning

confidence: 99%

Mediating Effects between Perspectives in Strategy Maps

Adeinat

2019

Administrative Sciences

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“…By knowing the importance rank of different perspectives (e.g., financial, customer, internal business processes, learning and growth) and related key performance indicators (e.g., cost structure, reduction of cost, user satisfaction, cost per use, performance, productivity, delays, quality, budgeting, etc. ), the strategic line of the company may establish priorities and design the process-based model to improve productivity and cost performance [18,19].…”

Section: Sustainable Development and Business Implicationsmentioning

confidence: 99%

Aligning Strategy with Sustainable Development Goals (SDGs): Process Scoping Diagram for Entrepreneurial Higher Education Institutions (HEIs)

Fleacă

Maiduc

2018

Sustainability

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Abstract:Seeing that the prosperity of people and society is possible with the aid of sustained and inclusive economic growth of all countries and regions, the sustainable development of our world has gained the particular attention of a wide range of decisional factors; civil society, the business sector, and the scientific community. Education has a decisive impact on changes in the way that societies are coping with national, regional, and global challenges and opportunities brought by sustainable development. The paper addressed the lack of capacity of higher education institutions (HEIs) to integrate the principles and practices of sustainable development into all aspects of education and learning, which hampers the capability to act as an entrepreneurial university. Embarking on the path of sustainable development goals (SDGs) requires HEI to design, launch, implement, and customize specific processes architecture to govern the advance of the sustainability approach. The authors applied the process scoping diagram to capture and conceptualize the educational model needed to guide the HEI through the process of change in its daily operations. The SIPOC method (Supplier, Input, Process, Output, Customer) was applied and with the aid of Visio software tool, the processes relationships were articulated and embedded in the educational model of HEI. Finally, the authors shared their views on the scalability of the model, which may be customized and harmonized in accordance with different HEI's circumstances and priorities.

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“…What can be helpful is a responsibility account which holds managers accountable for the effects of their business entity's sustainable development activities. Such an account must be supported by instruments which integrate financial and non-financial information, including Activity Based Responsibility Accounting, Sustainable Balanced Scorecard, and Activity-and Strategy-Based Responsibility Accounting (e.g., [70][71][72][73][74][75][76]). Before these tools can be applied, more in-depth research into institutional theory perspective is required regarding the possibilities of designing and using such tools to measure the economic, social and environmental potential of a socially responsible business, and to anticipate how it is going to change in the long run.…”

Section: The Author's Concept Of Sustainable Management Accounting Asmentioning

confidence: 99%

The Development Perspectives of Sustainable Management Accounting in Central and Eastern European Countries

Zyznarska-Dworczak

2018

Sustainability

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Central and Eastern European countries undergo many political, structural, social and economic changes, with growing public awareness of the need for corporate sustainability among them. These changes influence all business activities of companies; the management accounting system, however, is particularly susceptible to the effects of these changes. Management accounting research is usually carried out using a conventional, mainstream approach, followed by most scientific researchers analyzing management accounting. This paper aims to promote the perception of the changes and prospects of the development of management accounting in Central and Eastern European countries with in-depth consideration of corporate social responsibility, viewing the role of accounting in a wider social, ethical, environmental, cultural and historical context. Therefore, the aim of this study is to contribute to the understanding of sustainable management accounting in the context of socioeconomic transformations and developments in these countries, in the research perspectives of alternative management accounting. The paper relies on theoretical and methodological triangulation, using inductive and deductive reasoning as well as descriptive and comparative analysis. A bibliometric analysis, based on the scientific paper in Web of Science' database relating management accounting research in Central and Eastern Europe countries in 1945-2017, reveals key trends in changes in the field of management accounting research, and allows us to anticipate the direction of future research in this region. The results of research in these areas determine the future growth, importance, and character of the sustainable management accounting practices of companies from Central and Eastern Europe. It offers findings which are potentially useful for both theory and practice.

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Integration of Balanced Scorecard (BSC), Strategy Map, and Fuzzy Analytic Hierarchy Process (FAHP) for a Sustainability Business Framework: A Case Study of a Spanish Software Factory in the Financial Sector

Cited by 24 publications

References 61 publications

Mediating Effects between Perspectives in Strategy Maps

Mediating Effects between Perspectives in Strategy Maps

Aligning Strategy with Sustainable Development Goals (SDGs): Process Scoping Diagram for Entrepreneurial Higher Education Institutions (HEIs)

The Development Perspectives of Sustainable Management Accounting in Central and Eastern European Countries

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