The use and effectiveness of benchmarking in SMEs

Cassell, Catherine; Nadin, Sara; Gray, Melanie Older

doi:10.1108/eum0000000005624

Cited by 93 publications

(103 citation statements)

References 23 publications

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“…OHS risk management in the SME setting requires indicators that provide measurements of relevant parameters [27][28][29]. This is important for effective management, facilitates decision-making and solicits the commitment of company staff to the implementation of effective measures [30,31].…”

Section: Measurable Indicators Ohs Risk Management Maturitymentioning

confidence: 99%

Development of a Preliminary Model for Evaluating Occupational Health and Safety Risk Management Maturity in Small and Medium-Sized Enterprises

Kaassis

Badri

2018

Safety

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Management of occupational health and safety (OHS) risks is a crucial component of any business. Numerous investigations have shown that work-related injuries and deaths occur disproportionately in small-to-medium-sized enterprises (SMEs) and that this is clearly due to deficient management of OHS risks. The main goal of this work is to develop a base of indicators suitable for evaluating OHS risk management maturity in industrial SMEs. A preliminary model is then proposed for this evaluation, based on a small number of relevant indicators selected from a careful bibliographic review. The work begins with a critical review of the literature and analysis of known concepts, methods, tools and models of measurement of risk analysis maturity in order to extract relevant indicators. The most suitable indicators are then grouped to form the basis of a preliminary model for evaluating OHS risk management maturity in the SME setting. Our findings will help managers of SMEs make sound decisions in their quest to improve the OHS performance of their businesses.

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Section: Measurable Indicators Ohs Risk Management Maturitymentioning

confidence: 99%

Development of a Preliminary Model for Evaluating Occupational Health and Safety Risk Management Maturity in Small and Medium-Sized Enterprises

Kaassis

Badri

2018

Safety

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“…Given that the sample is composed of selfselected firms, there could thus be a sample bias in that these firms may differ from the general population in regard to their innovation capability, IT integration, and performance (Cassell, Nadin and Gray, 2001). Other than the nature of the sample that prevents the generalisation of the findings to enterprises of all sizes, another limit associated to survey research pertains to the use of a perceptual measure of IT integration that demands prudence in generalising results.…”

Section: Limitations and Conclusionmentioning

confidence: 99%

Innovation Capability and Performance Of Manufacturing SMEs: The Paradoxical Effect of IT Integration

Raymond

Bergeron

Croteau

2013

Journal of Organizational Computing and Electronic Commerce

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In theory, IT integration through applications such as ERP, MRP-II and EDI provides an organization with the ability to exploit innovation capabilities. Based on survey data obtained from 309 Canadian manufacturing SMEs, this study aims to identify the enabling effect of IT integration upon the innovation capability of manufacturing SMEs, that is, in terms of growth and productivity outcomes, and to verify if this effect is subject to industry influences. While the firm's innovation capability was found as expected to be positively related to the growth and productivity of manufacturing SMEs, the results underline paradoxical effects of IT integration in this regard. While IT integration was seen to enable the innovation capability of manufacturing SMEs in terms of growth, it was also seen to have a disabling effect on this same capability with regard to productivity.Keywords: innovation capability, product innovation, process innovation, IT integration, R&D, growth, productivity, innovation, SME, paradox 2 Innovation Capability and Performance of Manufacturing SMEs:The Paradoxical Effect of IT Integration AbstractIn theory, IT integration through applications such as ERP, MRP-II and EDI provides an organization with the ability to exploit innovation capabilities. Based on survey data obtained from 309 Canadian manufacturing SMEs, this study aims to identify the enabling effect of IT integration upon the innovation capability of manufacturing SMEs, that is, in terms of growth and productivity outcomes, and to verify if this effect is subject to industry influences. While the firm's innovation capability was found as expected to be positively related to the growth and productivity of manufacturing SMEs, the results underline paradoxical effects of IT integration in this regard. While IT integration was seen to enable the innovation capability of manufacturing SMEs in terms of growth, it was also seen to have a disabling effect on this same capability with regard to productivity.Keywords: innovation capability, product innovation, process innovation, IT integration, R&D, growth, productivity, innovation, SME, paradox IntroductionInnovation has long been considered as the key factor for the survival, growth and development of small and medium-sized enterprises (SMEs) (Acs and Audretsch, 1990;Becheikh, Landry and Amara, 2006). Developing their capacity to innovate is a mission-critical task for all organizations. Given the specificities of SMEs with regard to their environment, strategy, structure and technology, more research in this specific context is thus needed, including information technology (IT) in particular (Gable and Stewart, 1999;Premkumar, 2003). These specificities also imply that research findings in the large enterprise context do not automatically extend to small companies (Thong, Yap and Raman, 1996;Pflughoeft et al., 2003). As SMEs differ from large organizations, a greater innovation capacity is deemed to counterbalance their greater vulnerability in a global business environment and in ...

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“…[10] mentioned the areas with the widest discrepancies in maturity of practices that are closely related to talents include human resource development and management, quality and operational results as well as customer focus and satisfaction. In fact, [11] stressed on the need to increase awareness of the importance of human resource in organizations. In addition, the role of human resource was the most influential factor on benchmarking adoption, followed by top management commitment [12].…”

Section: A Benchmarking In Businessmentioning

confidence: 99%

Developing Motorsports Talents towards Achieving a Successful and Sustainable Business Ventures Framework upon the Completion of an Active Motorsports Career

Rahim¹,

Wahab²,

Razak³

2014

IJTEF

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Abstract-In today's business environment, talent has become the potentially powerful source of competitive advantage. It is the fundamental building block to creating an organization which is capable of learning, innovating and changing, as well as executing new processes. It has been said that, talent management include the additional management processes and opportunities put in place for people in the organization that are considered to be talented. This paper intends to present a guide for racers to drive their companies by extending their success on the race tracks into business. This piece of work is based on the information gathered through in-depth interviews with three business owners that are also active racers. In the course of the interview, feedbacks regarding benchmarking through talent in motorsports and businesses were sought. The importance of talent management as seen through the prism of how top performers in motorsports have succeeded in driving their business while still producing impressive results on the race tracks was established in this study.

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The use and effectiveness of benchmarking in SMEs

Cited by 93 publications

References 23 publications

Development of a Preliminary Model for Evaluating Occupational Health and Safety Risk Management Maturity in Small and Medium-Sized Enterprises

Development of a Preliminary Model for Evaluating Occupational Health and Safety Risk Management Maturity in Small and Medium-Sized Enterprises

Innovation Capability and Performance Of Manufacturing SMEs: The Paradoxical Effect of IT Integration

Developing Motorsports Talents towards Achieving a Successful and Sustainable Business Ventures Framework upon the Completion of an Active Motorsports Career

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