The trustworthy and acceptable HRI checklist (TA-HRI): questions and design recommendations to support a trust-worthy and acceptable design of human-robot interaction

Abstract

This contribution to the journal Gruppe. Interaktion. Organisation. (GIO) presents a checklist of questions and design recommendations for designing acceptable and trustworthy human-robot interaction (HRI). In order to extend the application scope of robots towards more complex contexts in the public domain and in private households, robots have to fulfill requirements regarding social interaction between humans and robots in addition to safety and efficiency. In particular, this results in recommendations for the design of the appearance, behavior, and interaction strategies of robots that can contribute to acceptance and appropriate trust. The presented checklist was derived from existing guidelines of associated fields of application, the current state of research on HRI, and the results of the BMBF-funded project RobotKoop. The trustworthy and acceptable HRI checklist (TA-HRI) contains 60 design topics with questions and design recommendations for the development and design of acceptable and trustworthy robots. The TA-HRI Checklist provides a basis for discussion of the design of service robots for use in public and private environments and will be continuously refined based on feedback from the community.

A case study in designing trustworthy interactions: implications for socially assistive robotics

“…As AI-driven robots become more prevalent in everyday and professional contexts, where they directly interact with human users, trustworthiness becomes an increasingly important requirement in their design (Kraus et al, 2022). The European Commission's Ethics guidelines for trustworthy AI (HLEG, 2019) define three key characteristics to enable trust in an automated system: lawful, ethical, and robust.…”

“…However, when it comes to real-life scenarios, clear and mature instructions for the practical implementation of trustworthy HRI are still not in place. Very recently, Kraus et al (2022) attempted to draw a more concrete and applicable checklist for trustworthy HRI. Zicari et al (2021a) focused on the assessment of trustworthy AI by proposing a methodological framework, Z-Inspection.…”

“…In Section 2.1 we have highlighted the EPSRC Principles of Robotics (Boden et al, 2011) andBritish Standard BS8611 (BSI, 2016). Similarly, the trustworthy and acceptable HRI checklist (TA-HRI) (Kraus et al, 2022) contains the following item: "The robot uses intuitive mechanisms of interpersonal communication appropriately (without excessive anthropomorphising or an inappropriate degree of attachment)".…”

Complexity-Driven Trust Dynamics in Human–Robot Interactions: Insights from AI-Enhanced Collaborative Engagements

“…In HRI, the interaction between human subjective judgment and robotic execution is fundamental. The success of this collaboration hinges on effective communication and the degree of trust placed in AI-enabled robots [4,5]. Trust, a critical factor in HRI, influences decision-making and the efficiency of joint operations [6,7].…”