The tourist experience in the digital era: the case of Italian millennials

Pencarelli, Tonino; Gabbianelli, Linda; Savelli, Elisabetta

doi:10.7433/s113.2020.10

Cited by 16 publications

(18 citation statements)

References 47 publications

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“…With reference to the link between the use of social media and the propensity to make online purchases by respondents, the research reveals only weak relationships between the variables. The results may be considered surprising, also in light of the indications that other studies have highlighted (Barton et al, 2014;Pencarelli et al 2020) [45,46]. Therefore, at the moment it is difficult to comment and formulate conclusions, in the absence of statistical evidence on the impact of social media on consumer purchasing behavior; however, the result brings out some preliminary theoretical implications.…”

Section: Discussionmentioning

confidence: 76%

The Use of Social Media and Its Impact on Shopping Behavior of Slovak and Italian Consumers during COVID-19 Pandemic

et al. 2021

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The coronavirus crisis hit the world and affected all aspects of our lives, including consumers’ habits, preferences, and shopping behaviors. The survey, which involved 937 respondents from two countries, examined how the pandemic affected shopping behavior and consumer preferences in Italy and Slovakia. This paper aims to explore the impact of social media on consumer behavior, more specifically, it examines the influence of social media on the preference of specific e-shops during the first wave of the COVID-19 pandemic. Spearman’s rank correlation coefficient was used to determine a statistically significant relationship between the variables and the Mann–Whitney U test and the Kruskal–Wallis H test to assess the significance of differences between respondents in terms of demographic characteristics (residence, age, and gender). The results revealed the existence of statistically significant differences in the use of social media during the first wave of the COVID-19 pandemic in terms of various demographic factors as well as a relatively weak relationship between the social media used and the purchase in the e-shop promoted on the social media.

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Section: Discussionmentioning

confidence: 76%

The Use of Social Media and Its Impact on Shopping Behavior of Slovak and Italian Consumers during COVID-19 Pandemic

et al. 2021

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“…Oleh karena itu, peneliti merasa 200 responden cukup untuk memperoleh data yang dibutuhkan dan mewakili populasi yang ada. Pertanyaan kuesioner mengacu pada fase atau tahapan melakukan aktivitas wisata berdasarkan elaborasi teori Batra (2021) dan Pencarelli et al (2021). Di mana fasenya dapat dilihat pada tabel di bawah ini.…”

Section: Metodeunclassified

“…Bagian ini berisikan fase pertama sebelum melakukan perencanaan perjalanan, di mana wisatawan biasanya membayangkan rencana mereka untuk berwisata (Batra, 2021;Pencarelli et al, 2021). Berdasarkan hasil kuesioner pada fase dreaming, responden yang merupakan wisatawan yang pernah berkunjung ke Jawa Barat mayoritas berpendapat bahwa waktu terbaik untuk berwisata bagi mereka yaitu saat kondisi kasus Covid-19 melandai dan sudah bebas dari PPKM (30,1%).…”

Section: Fase Dreamingunclassified

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Perilaku Berwisata Wisatawan Nusantara Pasca Pandemi Covid-19

Harianja¹,

Putra²,

Mustofa³

et al. 2022

Pariwisata

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In West Java, domestic tourist visits in the past year have decreased by around 42,1% from 2019 to 2020. This isinseparable from the direct impact of the pandemic on the tourism sector. The purpose of this study was toanalyze the travel behavior of domestic tourists after the Covid-19 pandemic in West Java. This study uses adescriptive approach with the primary data needed in this study, namely data on tourist characteristics and factsregarding domestic tourist behavior. Data was collected by distributing questionnaires to 200 respondents whowere domestic tourists who had visited regency/cities in West Java in the last two years. The data wereprocessed by statistical descriptive analysis techniques. The characteristics of tourists in this study are describedin several aspects, namely demographic aspects, occupational aspects, gender aspects, and educational aspects,and also described tourist activities in several phases (namely the dreaming phase, planning phase, bookingphase, experience phase and sharing phase). The pattern of travel behavior of domestic tourists in West Javaconcerning post-pandemic tourism shows a trend that tourists who are millennials and zillennials are veryconcerned about cleanliness, health, and security. Tourism stakeholders in West Java need to make naturaltourist attractions a primary tourist attraction with cultural and artificial tourist attractions as supportingtourist attractions, and prepare their communities for post-pandemic destination governance. This is to realizesafe travel for tourists is a step to restore tourist visits in West Java.

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“…Nevertheless, Pencarelli et al (2020) notes that millennial travellers are apt to share their travelling experiences in the post-travel stage predominantly through social media outlets in Facebook and Instagram as opposed to taking part in that of web pages of hotels, travel agencies, and tour operators. However, they also note that tourists are more inclined to share commentary on the online booking platforms, suggesting a subtle disengagement from certain providers in the tourism supply chain.…”

Section: Resultsmentioning

confidence: 99%

A Fuzzy-Analytic Hierarchy Process of Tourism Supply Chain Performance: Customer Perspectives

Bire

Nugraha

Welly

2021

ENLIGHTENING TOURISM

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Evaluation of end-to-end tourism supply chain performance from the end customer (tourist) perspective is missing from literature, which necessitates for investigation. As the end customers are involved throughout all stages of the tourism supply chain, and that the tourism product is merely that of tourist experience and satisfaction, the agenda is considered quintessential. Accordingly, this research aims to investigate tourism supply chain management (TSCM) performance attributes from the tourists' point of view. This study takes its setting in the Nusa Tenggara Timur (NTT) Province of Indonesia, a flourishing prospectus of tourism sector in the country. A Fuzzy -Analytical Hierarchy Process (F-AHP) method was employed to examine the relative importance of the criteria and sub-criteria of TSCM. Results render the stages prior to travelling as the most essential phases in the tourism supply chain that influences satisfaction in the travelling experience. Moreover, the three most critical performance criteria are visa and/or other pre-travel document arrangements cycle time, accuracy of information about the destination, and accuracy of information in the booking process.

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The tourist experience in the digital era: the case of Italian millennials

Cited by 16 publications

References 47 publications

The Use of Social Media and Its Impact on Shopping Behavior of Slovak and Italian Consumers during COVID-19 Pandemic

The Use of Social Media and Its Impact on Shopping Behavior of Slovak and Italian Consumers during COVID-19 Pandemic

Perilaku Berwisata Wisatawan Nusantara Pasca Pandemi Covid-19

A Fuzzy-Analytic Hierarchy Process of Tourism Supply Chain Performance: Customer Perspectives

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