The Technology Acceptance Model of Mobile Payment Usage on Generation Z

Kristina, N; Harris, Ibnu

doi:10.21512/bbr.v11i3.6394

Cited by 4 publications

(4 citation statements)

References 24 publications

(62 reference statements)

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“…In Indonesia, where researchers use TAM to predict the determinants of intention, the usage of digital banking products is abundant. These studies include an examination of the continued usage of mobile banking (Ashsifa, 2020;Juliani et al, 2021), e-wallet (Aji et al, 2020), internet based banking among Gen Z (Nurahmasari et al, 2023), government-owned bank's mobile banking (Kusumaningtyas & Wardani, 2022), islamic mobile banking (Riza & Hafizi, 2019), and mobile payment (Kristina & Harris, 2020). Hence, previous studies have yet to examine Rekening Ponsel, launched by CIMB Niaga Bank as an object of research under TAM, so this study tries to fill this gap.…”

Section: Tammentioning

confidence: 99%

Faktor Influencing CIMB Niaga's Mobile Phone Account Continuation Usage: A Study of Technology Acceptance Model (TAM)

Mulyono,

Rahmawati

2023

Efektif

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As smartphone capabilities, technological complexity, and other developments increase, banks must adapt to meet demand. CIMB Niaga, a private-owned bank, has some digital banking products, one of which is a mobile phone savings account. The objective of this study is to prove and analyze whether the TAM variables affect the continued use of CIMB Niaga’s mobile phone account. These variables include perceived usefulness, perceived ease of use, perceived risk, perceived trust, and perceived satisfaction. Using 70 respondents who hold CIMB Niaga’s mobile phone account, the regression analysis reveals that, unless perceived risk, all variables in the TAM variables positively influence the continued use of mobile phone accounts. Perceived risk negatively impacts the usage and continuation of mobile phone accounts. This study provides evidence to the management of the CIMB bank regarding factors that may encourage the frequency of using a digital banking product.

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Section: Tammentioning

confidence: 99%

Faktor Influencing CIMB Niaga's Mobile Phone Account Continuation Usage: A Study of Technology Acceptance Model (TAM)

Mulyono,

Rahmawati

2023

Efektif

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“…Similarly, Hu et al (2019) and Le et al (2022) mentioned that TAM is one of the most widely used theories in the field of research on the adoption of information technology because it has succeeded in identifying and proving differences in a person's willingness to adopt a technology. This is like the adoption of e-channel banking applications (Hu et al, 2019;Singh & Srivastava, 2020), mobile payments (K. Gupta & Arora, 2020;Kristina & Harris, 2020), fintech (Daragmeh et al, 2021;Dospinescu et al, 2021), e-wallets (Karim et al, 2020;To & Trinh, 2021), an online shopping application (Harb & Alhayajneh, 2019;Lestari, 2019) the relationship between perceived benefits, confirmation, satisfaction, and the intention to continue use. ECM states that perceived expectations and benefits encourage post-use satisfaction and influence willingness to continue using (Bhattacherjee, 2001).…”

Section: Technology Acceptance Model (Tam)mentioning

confidence: 99%

Generation Z Cashless Preferences in the Post Covid-19 Pandemic Era: Identifying the Continuity of Digital Payment Usage

Sholihah,

Ariyani

2023

Bus. Management Analysis J.

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This quantitative study aims to identify factors affecting the intention of continuity of digital payment use in Generation Z in the post-Covid-19 pandemic. Based on the concepts of ECM (Expectation Confirmation Model) and TAM (Technology Acceptance Model), perceived ease of use, usefulness, and satisfaction were selected as determining variables. Data were collected through questionnaires from 150 Generation Z respondents as digital payment users and tested based on the SEM-PLS technique using SmartPLS software version 4.0. This research has proven that perceived ease of use and satisfaction are the main factors for the continuance intention of digital payment use in Generation Z, especially in the post-Covid-19 pandemic. In contrast, perceived usefulness is not a significant predictor that affects the continuance intention of use. The results of this study are expected to contribute to the expansion of literacy and increase the development of digital payment systems to meet consumer needs in the current cashless era. Further research is needed in describing the continuance intention of digital payment use in Generation Z by adding more variables and increasing the sample to get better findings.

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“…Selanjutnya penelitian lain menyatakan bahwa teknologi informasi sebagai basis dari suatu sistem informasi keuangan berpengaruh positif dan signifikan terhadap kinerja pengelolaan keuangan (Mustaqim, 2019). Selain itu juga sistem informasi keuangan dalam penyusunannya perlu memperhatikan masalah keamanan data sehingga dapat menjadi dasar pengambilan keputusan untuk meningkatkan aplikasi Sistem Informasi Keuangan UT yang mudah digunakan dan memiliki keamanan yang lebih baik (Kristina & Harris, 2020).…”

Section: Pendahuluanunclassified

Pengaruh Sistem Informasi Keuangan dan Pengawasan Keuangan Terhadap Kinerja Pengelolaan Keuangan yang Dimediasi Komitmen Organisasi

Farina,

Ekananda,

Fatimah

2023

jseh

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This research was conducted with the aim of knowing the effect of information systems and financial supervision on financial management performance, mediated by organizational commitment. The study population consisted of 240 UPBJJ-UT employees, and samples were taken using a purposive sampling technique with the Slovin formula, so that 155 respondents were obtained. The data analysis method used is Structural Equation Modeling-Partial Least Square (SEM-PLS) with the help of Smart-PLS version 3.0 software. The results of the study show that the financial information system has a positive, but not significant, effect on financial management performance. However, the financial information system has a positive and significant effect on organizational commitment. Meanwhile, financial supervision has a positive and significant effect on both financial management performance and organizational commitment. Finally, organizational commitment has a positive and significant effect on financial management performance. In addition, organizational commitment can also mediate information systems and financial supervision in influencing financial management performance. Therefore, the researcher recommends that the financial information system be revised periodically and aspects of financial supervision are further enhanced by authorizing the management of financial transactions. In addition, it is necessary to improve more intensive communication between management and employees to increase organizational commitment, so that financial performance can be further improved.

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The Technology Acceptance Model of Mobile Payment Usage on Generation Z

Cited by 4 publications

References 24 publications

Faktor Influencing CIMB Niaga's Mobile Phone Account Continuation Usage: A Study of Technology Acceptance Model (TAM)

Faktor Influencing CIMB Niaga's Mobile Phone Account Continuation Usage: A Study of Technology Acceptance Model (TAM)

Generation Z Cashless Preferences in the Post Covid-19 Pandemic Era: Identifying the Continuity of Digital Payment Usage

Pengaruh Sistem Informasi Keuangan dan Pengawasan Keuangan Terhadap Kinerja Pengelolaan Keuangan yang Dimediasi Komitmen Organisasi

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