The state of user-centered design practice

Mao, Ji‐Ye; Vredenburg, Karel; Smith, Paul W.; Carey, Tom

doi:10.1145/1047671.1047677

Cited by 333 publications

(212 citation statements)

References 4 publications

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“…Keen and Scott Morton [48] emphasized in several contexts that a DSS must be tailored to match the decision maker (user) (pp. 6,11,50,58). This matching was supported by a highly iterative development process, including both prototyping and evolutionary development [48], which are used to characterize also UCD (e.g.…”

Section: User-centeredness As User Focusmentioning

confidence: 99%

“…1 However, despite the interest [58], the concept is still unclear [11], [29], [45], [54]. Although the phrase "user-centered" emerged in the human computer interaction (HCI) field, it can be argued of having adopted ideas from different sources, such as prototyping [48], [23], [10], evolutionary delivery [48], socio-technical design [6], [64], [72], [21], user participation [64], participatory design [27], [77] and usability engineering (UE) [45], [63], [66].…”

Section: Introductionmentioning

confidence: 99%

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Varieties of User-Centeredness

Iivari

2006

Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)

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Section: User-centeredness As User Focusmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Varieties of User-Centeredness

Iivari

2006

Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)

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“…This section begins with a review of user-centered design methods all of which are meant to discover what the user needs, wants, and is capable of using (Rosenbaum, Rohn, & Humburg, 2000;Mao et al, 2005, Vredenburg et al, 2002. The methods range from large scale data gathering, like surveys, to intimate, face-to-face interactions.…”

Section: Methods Of User-centered Designmentioning

confidence: 99%

Issues in User-Centered Design in LIS

Bowler¹,

Koshman²,

Oh³

et al. 2011

lib

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The purpose of this article is to survey the landscape of user-centered design in LIS. We begin the article by exploring the history of the "user-centered paradigm," looking first at the historical schism between behavioral science and computer science, and then surveying some of the methods of user-centered design. In the next section we present examples of technological artifacts that reflect the basic functions of information systems-artifacts designed to collect, organize, and retrieve information-as a way to present some of the difficulties and opportunities that surround the creations of user-centered design. Specifically, we look at how user-centered design relates to personal collections, social bookmarking, finding aids, Web interface design, information architecture, visualization systems, and personalization and adaptive search. The article then steps back and looks at design through the wider lens of values, asking the question, how are users represented (or misrepresented) through cultural, ethical, and political forces that influence information system design? The article concludes with a summary of the major issues to emerge from our survey of the current state of user-centered design and from this we extract some key lessons vis à vis research and teaching in LIS.

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“…Of those practicing UCD, one investigation revealed that the majority of methods in practice were informal, low-cost user-centered design methods. The most commonly used methods were iterative design, usability evaluation, task analysis, informal expert review, and field studies [15]. Obstacles given for not implementing UCD techniques include a lack of awareness of usability across the company, lack of usability experience, poor management support and marketing pressures [16].…”

Section: Usability and Web Development Processesmentioning

confidence: 99%

Exploring the Role of Usability in the Software Process: A Study of Irish Software SMEs

O’Connor

2009

Communications in Computer and Information Science

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Abstract. This paper explores the software processes and usability techniques used by Small and Medium Enterprises (SMEs) that develop web applications. The significance of this research is that it looks at development processes used by SMEs in order to assess to what degree usability is integrated into the process. This study seeks to gain an understanding into the level of awareness of usability within SMEs today and their commitment to usability in practice. The motivation for this research is to explore the current development processes used by SMEs in developing web applications and to understand how usability is represented in those processes. The background for this research is provided by the growth of the web application industry beyond informational web sites to more sophisticated applications delivering a broad range of functionality. This paper presents an analysis of the practices of several Irish SMEs that develop web applications through a series of case studies. With the focus on SMEs that develop web applications as Management Information Systems and not ECommerce sites, informational sites, online communities or web portals. This study gathered data about the usability techniques practiced by these companies and their awareness of usability in the context of the software process in those SMEs. The contribution of this study is to further the understanding of the current role of usability within the software development processes of SMEs that develop web applications.

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The state of user-centered design practice

Cited by 333 publications

References 4 publications

Varieties of User-Centeredness

Varieties of User-Centeredness

Issues in User-Centered Design in LIS

Exploring the Role of Usability in the Software Process: A Study of Irish Software SMEs

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