The soft side of TQM and teachers job satisfaction: an empirical investigation in primary and secondary education

Glaveli, Νiki; Vouzas, Fotios; Roumeliotou, Myrsine

doi:10.1108/tqm-11-2020-0269

Cited by 18 publications

(36 citation statements)

References 46 publications

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“…In particular, training contributes to increasing employees' readiness to change and resilience, which are conducive to a commitment to organizational excellence (Lasrado, 2016). Furthermore, it leads to an organizational culture supportive of a TQM approach (Glaveli et al, 2021), facilitating knowledge development for the purpose of quality improvement (Nikbakht et al, 2012). Motivation propels commitment to organizational excellence at the individual and collective levels (Ghafoor et al, 2011).…”

Section: Conceptual Backgroundmentioning

confidence: 99%

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

Cavallone

Palumbo

2021

TQM

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PurposeSoft total quality management (STQM) is a requisite for the successful implementation of hard total quality management interventions. However, there is limited empirical evidence on the implications of adopting soft total quality management practices. Inter alia, little is known about the consequences of employee involvement in addressing organizational and management challenges. To fill this gap, the article investigates the effects of employees' involvement on their commitment to organizational excellence.Design/methodology/approachSecondary data were collected from the European Company Survey (ECS). A large sample of 15,958 European companies was involved in the analysis. A parallel mediation model was devised to investigate the effects of employee involvement on commitment to organizational excellence. Training and motivation were contemplated as mediating variables to investigate the indirect implications of employee involvement on commitment to organizational excellence.FindingsEmployee involvement contributed marginally towards establishing an increased individual commitment to organizational excellence. Training and motivation played a relevant and statistically significant mediating role, boosting the implications of involvement on commitment to organizational excellence.Practical implicationsEmployee involvement is critical for establishing an organizational climate conducive to organizational excellence. However, its implications should be contextualized in light of the mediating role of training and motivation. On the one hand, training is expected to increase employees' participation in the enhancement of organizational excellence. On the other hand, motivation fosters employee engagement in the improvement of organizational dynamics.Originality/valueThe article investigates the implications of employee involvement on commitment to organizational excellence in a large sample of European companies, emphasizing that soft TQM interventions should be implemented according to a systemic perspective in order to pave the way for a viable commitment to organizational excellence.

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Section: Conceptual Backgroundmentioning

confidence: 99%

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

Cavallone

Palumbo

2021

TQM

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“…In addition, the latest study (Ahmed & Idris, 2021)gives the result that is TQM has a significant effect on job satisfaction, especially on the TQM sub-variable empowerment of employees with the highest correlation compared to the TQM sub-variable. The results of the study (Glaveli et al, 2021) show the same thing where TQM affects teacher job satisfaction, which can also be concluded that quality improvement especially in schools is important to improve.…”

Section: Introduction *mentioning

confidence: 55%

Teacher Satisfaction, Self-Efficacy Affect on Teacher Performance: An Evidence from A Vocational School of Pharmaceutical Study Program East Borneo, Indonesia

Bustami¹,

Azainil

Komariah

2022

eduline j. educ. learn. innov.

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This study aims to analyze the effect of teacher satisfaction, self-efficacy, and burnout on teacher performance in vocational schools in East Kalimantan. The method used in this research is quantitative. This study uses a questionnaire that has been validated and tested its reliability on 118 teachers. The data collection technique used a questionnaire to obtain data on teacher satisfaction, self-efficacy, and teacher performance. Data analysis with instrument validation of the three variables using Pearson correlation and reliability using Cronbach alpha, while for the approach using multiple linear regression analysis. The results showed that (1) teachers had a significant effect on teacher performance, meaning that higher teacher satisfaction resulted in an increase in teacher performance, (2) self-efficacy had a significant effect on teacher performance, (3) teacher goals and teacher self-efficacy jointly affected performance. teacher. significant on teacher performance. Results Based on the research, it can be concluded that the performance of teachers in the Pharmacy Study Program Vocational School can be improved through satisfaction and self-efficacy.

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“…The study (Glaveli et al, 2021) found leadership and empowerment were the most widely applied TQM practices. In addition, involvement, the assessment system, reward, and leadership are elements of TQM that have a positive relationship with teacher job satisfaction.…”

Section: Total Quality Management (Tqm)mentioning

confidence: 94%

Total Quality Management and Learning Organization for Early Childhood Education at PAUD ELPIST Temanggung

Hastuti

Utomo

2022

Jour. Child. Dev

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Abstract Educational problems related to the quality of education have been felt in line with the COVID-19 pandemic. In addition, there are problems related to the quality of education that does not increase even though the curriculum has been replaced with a new one, and there is a decline in the quality of education even though the level of teacher education is getting better. Another problem is the presence of new competitors, which causes many PAUD institutions to lose interest. This study aims to determine the management of PAUD implementation through the concept of Total Quality Management (TQM) and the Learning Organization of PAUD ELPIST Temanggung. The research method uses a qualitative descriptive approach. The subjects of this study consisted of principals, teachers, and staff of PAUD ELPIST Temanggung. Data collection techniques are observation, interviews, and documentation. Data analysis using data triangulation. The result of this research is that PAUD ELPIST Temanggung has implemented TQM by improving the quality of education on an ongoing basis with a priority strategy on customer needs. Furthermore, learning organizations have been used in organizational structure, information systems, human resource practices, organizational culture, and leadership.

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The soft side of TQM and teachers job satisfaction: an empirical investigation in primary and secondary education

Cited by 18 publications

References 46 publications

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

Teacher Satisfaction, Self-Efficacy Affect on Teacher Performance: An Evidence from A Vocational School of Pharmaceutical Study Program East Borneo, Indonesia

Total Quality Management and Learning Organization for Early Childhood Education at PAUD ELPIST Temanggung

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