The role of user adaptation and trust in understanding continuance intention towards mobile shopping: An extended expectation-confirmation model

Nguyen, Giang-Do; Ha, Minh Tri

doi:10.1080/23311975.2021.1980248

Cited by 25 publications

(22 citation statements)

References 93 publications

(177 reference statements)

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“…Further, in the H4 of the study, the researchers hypothesized a significant impact of Perceived Behavioral Control on the Expectation Confirmation of the Siri users [85]. However, this impact remained insignificant, indicating inconsistency with the existing literature [44], [47]. On the other hand, the impact of Expectation Confirmation to Use Siri remained significant, with the p-value at p> 0.000.…”

Section: Ipma Discussion On Resultsmentioning

confidence: 85%

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Factors Behind Virtual Assistance Usage Among iPhone Users: Theory of Reasoned Action

Farhi

Jeljeli²,

Zahra

et al. 2023

Int. J. Interact. Mob. Technol.

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Smartphone usage is increasing due to several features and opportunities offered by manufacturers and service providers. Existing literature attributes this increased usage to the availability of virtual assistants, mainly voice assistants, that ensure users' facility and maximum benefit. This research also focused on the factors behind voice assistant usage, particularly in iPhones among users in the United Arab Emirates. Notably, the conceptual framework in this research is supported by the Theory of Reasoned Action. The researchers adopted a cross-sectional design and gathered data from n= 251 respondents. Data analysis through Structural Equation Modelling revealed that, Perceived Ease of Use, Subjective Norms, and Perceived Behavioral Control work as significant factors contributing to iPhone-based voice assistant usage. On the other hand, Expectation Confirmation also works as a significant factor in Siri usage. On the other hand, Satisfaction significantly mediated (p> .022) the users’ Expectation Confirmation leading to Siri usage among the respondents. Further, the Artificial Neural Network Analysis (ANN) revealed an overall accuracy regarding Training at 14.8% and 30.8% concerning Testing. Thus, it is concluded that the devices accompanied by ease of use are preferred due to their distinguished services. In this regard, highlighting voice assistants' help also reflects the importance of technology in our daily lives. Especially mobile computing is playing a significant role in improving our everyday technology experiences.

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Section: Ipma Discussion On Resultsmentioning

confidence: 85%

“…According to [44], expectation confirmation can also be described as realizing that the expected outcomes will be according to users' requirements. Existing research on technology and expectation confirmation found strong impacts of one's behavior on expectation confirmation [45].…”

Section: Perceived Behavior Control and Expectation Confirmationmentioning

confidence: 99%

Factors Behind Virtual Assistance Usage Among iPhone Users: Theory of Reasoned Action

Farhi

Jeljeli²,

Zahra

et al. 2023

Int. J. Interact. Mob. Technol.

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“…Nguyen & Ha (2021) also finds that perceived usefulness is significantly associated with trust. Nguyen & Ha (2021) study stated that trust is one most important factors influencing e-commerce use. That is why customers' perceived usefulness can influence trust, which impacts the intention to use e-commerce.…”

Section: Discussionmentioning

confidence: 87%

“…Thus, it reduces information asymmetry and uncertainty and makes customers believe the product is of good quality (Yang et al, 2019). Nguyen & Ha (2021) also finds that perceived usefulness is significantly associated with trust. Nguyen & Ha (2021) study stated that trust is one most important factors influencing e-commerce use.…”

Section: Discussionmentioning

confidence: 95%

The Mediation Role of Review Helpfulness, Customers Trust, and Brand Attitude Towards Positive e-WOM and Purchase Intention in Cosmetic Shopping Experience

Anggraini

Sobari

2023

J. Theor. Appl. Manage.

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Objective: This study aims to examine the effectiveness of positive electronic word of mouth (e-WOM) in influencing the purchase intention of the cosmetic retailer and the role of review helpfulness, customers' trust in e-WOM, and the role of brand attitude as a mediator in the relationship. Design/Methods/Approach: This study adopts descriptive quantitative research methods. The populations are women who frequently buy cosmetic products and are selected using non-probability and purposive sampling techniques. The data collection used an online survey with 155 respondents. Afterward, Partial Least Square–Structural Equation Modeling (PLS-SEM) was used to test the hypotheses. Findings: Findings indicate that positive e-WOM has a positive and significant effect on review helpfulness. Review helpfulness also positively and significantly affects customers' trust in e-WOM and brand attitude. This study also found that customers' trust in e-WOM and brand attitude positively and significantly affected purchase intention. In addition, this study also found that review helpfulness has a positive and insignificant effect on purchase intention. Moreover, results suggest that review helpfulness, customers' trust in e-WOM, and brand attitude positively and significantly mediate the effect of positive e-WOM on purchase intention. Originality: This study contributes to the marketing literature by using the positive e-WOM variable to see its effect on review helpfulness, customers' trust in e-WOM, brand attitude, and purchase intention in the cosmetic retailing context. Practical/Policy Implications: Given that positive e-WOM improves customers' purchase intention through review helpfulness, trust in e-WOM, and brand attitude, cosmetic retailers are recommended to encourage their customers to post a review on the retailers' websites or applications. In addition, Cosmetic retailers also recommend displaying the customers' reviews. Hence, the reviews may help other customers know about the products before buying.

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“…While user adaptation has been considered as a post-adoptive behavior promoting extended use, continued use and satisfaction (Bala & Venkatesh, 2016;Bhattacherjee & Barfar, 2011), little research has been conducted to date on the relationship between usage-satisfaction (e.g., Aldholay et al, 2018;Isaac et al, 2017Isaac et al, , 2019. Furthermore, although the relationships between behavioral adaptation, user satisfaction and continuance intention have also been proposed (Barki et al, 2007;Bhattacherjee & Barfar, 2011), prior studies on digital platform service systems have rarely investigated the interrelationships between adaptation, CI and satisfaction (Faber & de Reuver, 2019;Franque et al, 2020;Nguyen & Ha, 2021), these links between the three constructs are yet to be confirmed in the ride-hailing service settings. In a RHDP context, the more users perform the adaptation process (i.e., learning how to use platform services or adjusting the platform features accordingly on a smartphone, etc.…”

Section: Continuance Intention (Ci) and Satisfaction (Sa)mentioning

confidence: 99%

What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam

Nguyen

2022

SAGE Open

Self Cite

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This study investigates the relationship between belief structures (perceived compatibility, self-efficacy, and subjective norm), behavioral adaptation, satisfaction, and continuance intention of a platform-based ride-hailing service called “Grab” in Vietnam. After applying a questionnaire-based survey method and convenience sampling for data collection, the study collected 439 responses from the current users of Grab. A structural equation modeling procedure was used to verify the hypotheses. The results revealed that, except for the relationship between perceived compatibility and behavioral adaptation, all belief structures positively affect behavioral adaptation and satisfaction. Furthermore, both satisfaction and behavioral adaptation positively affect the continuance intention. Our study also demonstrated the partial and full mediating role of behavioral adaptation between self-efficacy and continuance intention, and between subjective norm and continuance intention, respectively. Our study broadens the current understanding of the relationship mechanism between belief structures, behavioral adaptation, and continuance intention. Theoretically, this study is the first research into the relationships between belief structure, behavioral adaptation and continuance intention, and it also identifies the mediating effects of behavioral adaptation on continuance intention in the platform-based context. Additionally, our study offers insightful implications for firm managers to retain users effectively by boosting the factors contributing to continuance intention.

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The role of user adaptation and trust in understanding continuance intention towards mobile shopping: An extended expectation-confirmation model

Cited by 25 publications

References 93 publications

Factors Behind Virtual Assistance Usage Among iPhone Users: Theory of Reasoned Action

Factors Behind Virtual Assistance Usage Among iPhone Users: Theory of Reasoned Action

The Mediation Role of Review Helpfulness, Customers Trust, and Brand Attitude Towards Positive e-WOM and Purchase Intention in Cosmetic Shopping Experience

What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam

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