The Role of Trust for Citizens’ Adoption of Public E-Services

Distel, Bettina; Koelmann, Holger; Schmolke, Florian; Becker, Jörg

doi:10.1007/978-3-030-72945-5_8

Cited by 5 publications

(4 citation statements)

References 53 publications

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“…Lopes et al (2019) found four main keys that can increase the adoption of electronic public services by citizens in Brazil: collaborative processes, government readiness, e-service design, and citizen trust. In the context of developed countries, several factors such as internet trust, government trust, perceived ease of use, perceived usability, and perceived risk are used as models to see the influence of intent to use government electronic services (Carter et al, 2016;Distel et al, 2021). In Greece, there is a relevant study conducted by Balaskas et al (2022).…”

Section: Resultsmentioning

confidence: 99%

The Role Model of Health Trust in Improving BPJS Service Utilization: Meta-Analysis

Mustikawati,

Sulaeman,

Subijanto

et al. 2023

ICSS

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Health is an investment for the community, because health is the basic capital needed by all people to be able to work according to their respective duties and responsibilities, so as to produce something that is beneficial to themselves and their families. This research uses meta-analysis method. Global and domestic literature searches leveraging the EBSCO, ScienceDirect, and Proquest databases. Based on the findings from this study, it can be concluded that HBM can help identify significant determinants of health behavior and address issues related to privacy and confidentiality, which are important factors in influencing people's intention to use online services. However, the process of adopting e-services in Indonesia may be hampered by low government trust, which requires further attention and efforts from policy makers

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Section: Resultsmentioning

confidence: 99%

The Role Model of Health Trust in Improving BPJS Service Utilization: Meta-Analysis

Mustikawati,

Sulaeman,

Subijanto

et al. 2023

ICSS

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“…“In face of risky situations, decision makers, i.e. citizens, need trust as a bypass to these risk perceptions to be able to decide and act.” (Distel et al 2021 , 164)…”

Section: Methodsmentioning

confidence: 99%

“…Citizens as users of e-government services can perceive various risks that may or may not be congruent with actually existing risks “In the context of e-government, perceived risk can be seen as the conviction by a citizen that he/she will suffer some sort of loss when using an e-government system.” (Verkijika & Wet 2018 , p. 85) “In face of risky situations, decision makers, i.e. citizens, need trust as a bypass to these risk perceptions to be able to decide and act.” (Distel et al 2021 , 164) What is the type of risk? Quality of information/data System-provided/User-driven Quality of information/data pertains to, for example, accuracy, completeness and timeliness of data (according to Ballou & Pazer 1985 ; 1995 ).…”

Section: Methodsmentioning

confidence: 99%

Watch who you trust! A structured literature review to build a typology of e-government risks

Distel

Koelmann

Plattfaut

et al. 2022

Inf Syst E-Bus Manage

Self Cite

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The information systems, e-business, and e-government literature has unanimously shown that trust and risk are antecedents of the use of information technology and technology-based services. However, a deeper understanding of the relationship between trust and risk, especially when taking into account the extensive knowledge created in fields such as organisational science and psychology, is often missing. With this article, we aim at conceptualizing risk in e-government use. Based on a structured review of the trust-related e-government literature, we derive a typology of relevant e-government risks. We analyse this typology in light of extant trust and risk literature. The typology can be used both to understand the behaviour of system or service users and to design systems and services that can be and are trusted. As such, this research can serve as a basis for future research on the role of trust and risk in designing and using e-government services. The generalizability to e-business services and information systems in general is discussed.

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“…Lopes et al [8] found four main keys that could increase the adoption of electronic public services by citizens in Brazil: collaborative process, governmental readiness, E-service design, and citizen trust. In the context of developed countries, several factors such as trust of the Internet, trust of the government, perceived ease of use, perceived usefulness, and perceived risk are used as models to see the effect on the intention to use government e-services [9,12]. In Greece, there is a relevant study conducted by Balaskas et al [13].…”

Section: Related Workmentioning

confidence: 99%

The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective

Sihotang

Andriqa

Alfahmi

et al. 2023

Int. j. inf. tecnol.

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The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between trust and HBM. A survey of 299 citizens in Indonesia was used to test the proposed model. By using a structural equation model (SEM), this study found that the HBM factors (perceived susceptibility, perceived benefit, perceived barriers, self-efficacy, cues to action, health concern) significantly affect the intention to adopt government e-services during the Covid-19 pandemic, except for the perceived severity factor. In addition, this study reveals the role of the trust variable, which significantly strengthens the effect of HBM on government e-service.

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The Role of Trust for Citizens’ Adoption of Public E-Services

Cited by 5 publications

References 53 publications

The Role Model of Health Trust in Improving BPJS Service Utilization: Meta-Analysis

The Role Model of Health Trust in Improving BPJS Service Utilization: Meta-Analysis

Watch who you trust! A structured literature review to build a typology of e-government risks

The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective

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