Watch who you trust! A structured literature review to build a typology of e-government risks

Abstract

The information systems, e-business, and e-government literature has unanimously shown that trust and risk are antecedents of the use of information technology and technology-based services. However, a deeper understanding of the relationship between trust and risk, especially when taking into account the extensive knowledge created in fields such as organisational science and psychology, is often missing. With this article, we aim at conceptualizing risk in e-government use. Based on a structured review of the trust-related e-government literature, we derive a typology of relevant e-government risks. We analyse this typology in light of extant trust and risk literature. The typology can be used both to understand the behaviour of system or service users and to design systems and services that can be and are trusted. As such, this research can serve as a basis for future research on the role of trust and risk in designing and using e-government services. The generalizability to e-business services and information systems in general is discussed.

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

“…Baldauf & Zimmerman, 2020), creating synergies between different governmental entities and organisations for the citizen bene t (Ahn, 2012); stimulating holistic e-participation interactions that involve multiple relevant stakeholders; leveraging government efforts in improving egovernment services to civilians (Greger et al, 2014); enhancing policy-making and trust in government (Distel et al, 2022;Sitthipon et al, 2022); and bringing government transparency into new high levels (Trianta llidou et al, 2022). These advantages have been realised from the "multiplier" effects of knowledge management and innovative coproduction (Saylam & Yildiz, 2022).…”