The role of social media-led and governmental information in China's urban disaster risk response: The case of Xiamen

Boas, Ingrid; Chen, Chunci; Wiegel, Hanne; He, Guizhen

doi:10.1016/j.ijdrr.2020.101905

Cited by 25 publications

(11 citation statements)

References 23 publications

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“…However, as the accuracy of information is an essential issue, people follow warnings and information from authentic media and sources rather than social media. The result of a study by Boas, et al [63] in the case of Typhon Meranti in Xiamen, China, showed that people during catastrophic disasters rely on authentic information from the government, albeit they may get this information from formal channels of government in the social media. Linders [64] discussed three types of relationships in social media; citizen-to-citizen (C2C), governmentto-citizen (G2C), and citizen-to-government (C2G), while Rajput, et al [65] also discussed the inter-governmental social media-based collaborations.…”

Section: Participation Transparency and Social Connectedness During Crisesmentioning

confidence: 99%

“…Based on Linders [64], the connection between people is an important issue that can enhance the well-being of residents. Boas, Chen, Wiegel and He [63] concluded that in China, during disasters, the usefulness of social media is for C2C communication. Kitazawa and Hale [66] analyzed the effectiveness of social media for disaster management during Kanto-Tohoku Typhon 2015 in Japan.…”

Section: Participation Transparency and Social Connectedness During Crisesmentioning

confidence: 99%

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Smart City and Crisis Management: Lessons for the COVID-19 Pandemic

Hassankhani

Alidadi

Sharifi

et al. 2021

IJERPH

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COVID-19 shocked cities around the world and revealed the vulnerability of urban lives and functions. Most cities experienced a catastrophic disturbance that has lasted for a long time. Planning plays a critical role in responding efficiently to this crisis and enabling rapid functional recovery in the post-disaster era. Cities that have implemented digitalization initiatives and programs are likely to have more capacity to react appropriately. Specifically, digitalized cities could ensure the well-being of their residents and maintain continuity of urban functions. This research aims to analyze the role of technology in crisis management in the last two decades and provide appropriate policy recommendations for dealing with the COVID-19 pandemic. Systematic literature review and subjective content analysis are employed to investigate the effects of technology on community well-being and making cities more resilient in past crises. This study shows that different technology-driven policies and actions enable crisis management, enhance community well-being, and increase urban resilience. Technology has enhanced coping and recovery capacities by increasing participation and social connectedness, enhancing physical and mental health and maintaining the functionality of education and economic systems. These have been achieved through various solutions and technologies such as social media, telehealth, tracking and monitoring systems, sensors and locational applications, teleworking systems, etc. These solutions and technologies have also been used during the COVID-19 pandemic to enhance community well-being and sustain urban functions. However, technology deployment might have adverse effects such as social exclusion, digital divide, privacy and confidentiality violation, political bias and misinformation dissemination, and inefficient remote working and education. It is suggested that to mitigate these side effects, policymakers should liberate the process of digitalization, increase the accessibility to digital services, and enhance digital literacy.

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Section: Participation Transparency and Social Connectedness During Crisesmentioning

confidence: 99%

Section: Participation Transparency and Social Connectedness During Crisesmentioning

confidence: 99%

Smart City and Crisis Management: Lessons for the COVID-19 Pandemic

Hassankhani

Alidadi

Sharifi

et al. 2021

IJERPH

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“…Research that analyzes diverse actors' uses of these networks provides background information. In emergency scenarios such as those described above, these actors attempt to seek and obtain solidarity and social support through interaction on online social media [36][37][38][39].…”

Section: Connectivity Participation and Social Capital On Social Networking Sitesmentioning

confidence: 99%

Social Connectivity, Sentiment and Participation on Twitter during COVID-19

Castro-Martínez

Domínguez

Valcárcel

et al. 2021

IJERPH

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In a transnational context defined by the irruption of COVID-19 and the social isolation it has generated around the world, social networking sites are essential channels for communicating and developing new forms of social coexistence based on connectivity and interaction. This study analyzes the feelings expressed on Twitter through the hashtags #YoMeQuedoEnCasa, #stayhome, #jeresteàlamaison, #restealamaison, #stoacasa, #restaacasa, #ficaemcasa, #euficoemcasa, #ichbleibezuHause and #Bleibzuhause, and the communicative and social processes articulated from network participation, during the lockdown in 2020. Through Gephi software, the aspects underlying the communicative interaction and the distribution of the network at a global level are studied, with the identification of leaderships, communities and connectivity nodes. As a result of this interaction, the emergence of social and organizational links derived from community participation and motivated by the common interest of preserving health and general wellbeing through collective action is detected. The study notes the presence of feelings of solidarity, a sense of community and social support among connected crowds who, despite being in geographically dispersed settings, share similar concerns about the virus effect.

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“…Social media is an emerging communication channel (Boas et al, 2020). The development of social media is very rapid and is used for many purposes, including in the banking industry sector.…”

Section: Introductionmentioning

confidence: 99%

Netnography on Finance Research: The Case of Customer Blackmail in a Sharia Bank

Puspita

Thaker

2022

JASF

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A case of extortion by a sharia bank against an influencer and conglomerate in Indonesia went viral on social media in 2021. This article explores netizen comments regarding the issue of extortion cases carried out by sharia banks that are viral on social media. The method used in this study is a qualitative, netnographic approach. This research is useful for banks in determining attitudes towards netizens on social media. Data mining is done with NAWALA software, and data analysis is done with NVIVO. The sample size in this study was 21,656 comments on six selected videos uploaded on YouTube. The results show that netizen comments lead to three things, namely the role of the Financial Services Authority (OJK), the stigma of sharia banks after an issue of an extortion case, and riba. The new thing in this research is netnography which is used to discuss topics circulating in the case of sharia banks by paying attention to netizen comments on YouTube with large sample size. Previous researchers have never done netnographic research about customer blackmail in Indonesian sharia banking. This study suggests that bank and non-bank financial institutions should always maintain their institutional image, improve sharia finance in the community, and create a good customer experience.

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The role of social media-led and governmental information in China's urban disaster risk response: The case of Xiamen

Cited by 25 publications

References 23 publications

Smart City and Crisis Management: Lessons for the COVID-19 Pandemic

Smart City and Crisis Management: Lessons for the COVID-19 Pandemic

Social Connectivity, Sentiment and Participation on Twitter during COVID-19

Netnography on Finance Research: The Case of Customer Blackmail in a Sharia Bank

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