“…Recently, SNSs have been used after a variety of crises (e.g., Palen, Vieweg, Liu, & Hughes, 2009; Shklovski, Burke, Kiesler, & Kraut, 2010; Shklovski et al, 2008; Starbird & Palen, 2010; Taylor, Wells, Howell, & Raphael, 2012; Yanay, Benjamin, & Yamin, 2011), and support exchange of information in various ways, such as posting, linking, and texting (Oh, Agrawal, & Rao, 2013). SNSs can update the public on what is happening in real time and provide a platform for the public to show their supports for those affected (Ahmed & Sinnappan, 2013). Indeed, Taylor, Wells, Howell, and Raphael (2012) highlight the ability of SNSs to provide timely information about crises, enabling people to connect both to their friends and to the public.…”