The role of product lean launch in customer relationships and performance in the high-tech manufacturing industry

Kou, Tun-Chih; Lee, Bruce C.Y.; Wei, Chiou-Fong

doi:10.1108/ijopm-08-2013-0397

Cited by 11 publications

(7 citation statements)

References 56 publications

(64 reference statements)

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“…Six hypotheses were considered that test the influence of leadership over the following constructs: Quality management (H1), accreditation (H2), process orientation (H3), safety (H4), personnel management (H5), and organizational culture (H6). These hypotheses have already been confirmed through studies developed by Kunkel, Rosenqvist, and Westerling [ 1 ], Claver, Tarí, and Molina [ 13 ], Kou, Lee, and Wei [ 48 ], Li [ 24 ], McFadden, Stock, and Gowen [ 25 ], Meyer and Collier [ 26 ], and Lee, Suh and Han [ 28 ]. Hypotheses H7–H10 were based on the work developed by Awuor and Kinuthia [ 10 ], Choi et al [ 36 ], Faye et al [ 31 ], and Li [ 24 ] and test the relationship between personnel management over the constructs: quality management, process orientation, safety, and organizational culture.…”

Section: Methodsmentioning

confidence: 79%

Development of a System Measurement Model of the Brazilian Hospital Accreditation System

Corrêa

Turrioni

Mello

et al. 2018

IJERPH

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The purpose of this study is to develop and validate a measurement model that evaluates the Brazilian hospital accreditation methodology (ONA), based on a multivariate model using structural equation modeling (SEM). The information used to develop the model was obtained from a questionnaire sent to all organizations accredited by the ONA methodology. A model was built based on the data obtained and tested through a structural equation modeling (SEM) technique using the LISREL® software (Scientific Software International, Inc., Skokie, IL, USA). Four different tests were performed: Initial, calibrated, simulated, and cross-validation models. By analyzing and validating the proposed measurement model, it can be verified that the selected factors satisfy the required criteria for the development of a structural model. The results show that leadership action is one of the most important factors in the process of health services accredited by ONA. Although, leadership, staff management, quality management, organizational culture, process orientation, and safety are strongly linked to the development of health organizations, and directly influence the accreditation process.

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Section: Methodsmentioning

confidence: 79%

Development of a System Measurement Model of the Brazilian Hospital Accreditation System

Corrêa

Turrioni

Mello

et al. 2018

IJERPH

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“…Some of the suggestions are related to Lean Product Development (LPD), such as the implementation of the LPD framework in other manufacturing industries (Letens et al , 2011; Mund et al , 2015); the identification of wastes and the proposal of countermeasures for product development processes (Oppenheim et al , 2011); using value-oriented Lean principles in the product development (Heinzen and Höflinger, 2017); value in the LPD (Hoppmann et al , 2011); and the increase in sample size to identify CV (Kou et al , 2015).…”

Section: Resultsmentioning

confidence: 99%

A framework proposition to identify customer value through lean practices

Peralta

Echeveste

Lermen

et al. 2020

JMTM

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PurposeCustomer value is the key to successful innovation management. This task is considered complex and abstract. For this reason, several models have been proposed to that end, among them, Lean approaches. Lean's background has been applied to value identification, providing many benefits. This paper aims at analyzing the practices employed to identify customer value through Lean approaches.Design/methodology/approachThrough a systematic literature review, the main Lean practices for customer value identification were categorized based on five main streams: (1) customer development, (2) customer value, (3) lean product, (4) lean start-up, and (5) lean innovation. These practices were organized into a framework that addresses value identification based on ideation, value prospection, requirements, construction and measurement, and value delivery.FindingsIn total, 33 practices were found to support capturing the value from the customer's perception. Additionally, a discussion is provided on the complementarity and differences between practices.Originality/valueA framework is proposed to integrate the five streams and the corresponding practices for value identification. The results provide mechanisms that can benefit practitioners to better understand the value demanded by customers during innovation management. In fact, practitioners can use the proposed framework to identify value to customers in a holistic way. Academically, the results gather research on customer value and innovation management to contribute with a novel artifact for customer value identification in operations management using Lean approaches. Finally, a future research agenda on value identification is proposed.

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“…Other studies investigate the effects of lean on product performance (Kou et al . ; Tyagi et al . ; Wee and Wu ), marketing performance (Kou et al .…”

Section: Literature Analysismentioning

confidence: 99%

A Systematic Literature Review on Recent Lean Research: State‐of‐the‐art and Future Directions

Danese

Manfè

Romano

2017

Int J Management Reviews

245

214

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Lean management (LM) has attracted the interest of scientists and practitioners since 1990, when Womack et al. (Womack, J.P., Jones, D.T. and Roos, D. (1990). The Machine that Changed the World. New York, NY: Rawson Associates) popularized the Japanese manufacturing approach aimed at eliminating waste to improve operational performance and customer satisfaction. Over the years, the lean concept has evolved becoming a managerial paradigm applicable to different sectors and processes with impressive results. This heterogeneity of implementations and settings makes the recent LM literature diverse and fragmented, and an extensive analysis of the latest contributions on this field is lacking. To address this gap, the authors propose a systematic literature review (SLR) of 240 articles published in 25 peer-reviewed academic journals from January 2003 to December 2015. The purpose is to analyse the recent trends in this area and to provide a framework that organizes lean researched issues into mature, intermediate and nascent, based on their position in the research life cycle. Starting from the gaps that the SLR highlights, the authors suggest conducting lean research in the following directions: (a) grounding lean studies on existing managerial theories; (b) addressing service settings such as banking/finance, public sector and education; (c) exploring the role of national culture through cross-country comparisons; (d) defining and conceptualizing 'lean-x' processes; (e) understanding the relationships between lean and safety/environmental issues, and (f) unveiling the effects on social outcomes. Finally, the proposed framework helps scholars find issues not sufficiently explored that require theory-building research (to move from nascent to intermediate) or theory-testing research (to move from intermediate to mature).

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The role of product lean launch in customer relationships and performance in the high-tech manufacturing industry

Cited by 11 publications

References 56 publications

Development of a System Measurement Model of the Brazilian Hospital Accreditation System

Development of a System Measurement Model of the Brazilian Hospital Accreditation System

A framework proposition to identify customer value through lean practices

A Systematic Literature Review on Recent Lean Research: State‐of‐the‐art and Future Directions

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