The role of privacy policy on consumers’ perceived privacy

Chang, Younghoon; Wong, Siew Fan; Libaque-Sáenz, Christian Fernando; Lee, Hwansoo

doi:10.1016/j.giq.2018.04.002

Cited by 92 publications

(107 citation statements)

References 79 publications

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“…In marketing research, trust is the "cornerstone of long-term relationships with customers" [42], a key factor of relational commitment [43], and an essential element in building strong customer relationships and sustainable market share [44,45]. In the information systems field, e-commerce and privacy/security studies actively adopt this concept to examine the mechanism of building trust between trustees and trustors [46,47]. Liu et al [48] suggested that trust strongly influences customers' behavioral intention and repeated purchase and recommendation to others in the e-commerce context.…”

Section: Trustmentioning

confidence: 99%

e-Commerce Sustainability: The Case of Pinduoduo in China

et al. 2019

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Internet-based platforms are competing fiercely in the Chinese market by fostering an omni-channel shopping ecosystem. Companies have grouped under two giants, Alibaba and Tencent, leading to one-to-many competition dynamics in the Chinese market. In the midst of this competition, the three-year-old Pinduoduo has gained attention with its fast growth, positioning itself as the third biggest e-commerce platform in China with 19.4% of the market share. Pinduoduo has targeted a niche market made up of cheap products, low-income workers, and small business owners in small cities. Recently, however, many Pinduoduo users have returned to their former platforms, due to the proliferation of fake and low-quality products on the platform. Our study aims to investigate the reasons that prompted users to return to other platforms after their Pinduoduo experience. We conducted in-depth interviews to understand this phenomenon and built a research model based on risk theory and the customer resistance to change (CRC) framework. Results suggest that switching costs and relative attractiveness influence CRC, while risk perceptions form negative attitudes toward CRC, which finally result in negative word of mouth. Finally, theoretical and practical implications are discussed.

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Section: Trustmentioning

confidence: 99%

e-Commerce Sustainability: The Case of Pinduoduo in China

et al. 2019

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“…Privacy concerns in cyberspace are invoked when online personal boundaries are breached or when personal information is collected and/or disseminated without permission (Adar et al 2003). Therefore, privacy laws and regulations have arisen to protect individuals from the invasion of privacy both online and offline (Chang et al 2018). Many fields, including management information systems, philosophy, sociology, political science, law, psychology, marketing, and economics, have published privacy studies covering topics such as the general right to privacy, general privacy as a commodity (Bélanger and Crossler 2011;Smith et al 2011), general privacy as a state of being apart from others (Dinev et al 2013;Westin 1967), and privacy in relation to control issues (Smith et al 2011;Dinev 2014).…”

Section: History Of Privacy Researchmentioning

confidence: 99%

Reconciliation of Privacy with Preventive Cybersecurity: The Bright Internet Approach

et al. 2020

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The emergence of a preventive cybersecurity paradigm that aims to eliminate the sources of cybercrime threats is becoming an increasingly necessary complement to the current self-defensive cybersecurity systems. One concern associated with adopting such preventive measures is the risk of privacy infringement. Therefore, it is necessary to design the future Internet infrastructure so that it can appropriately balance preventive cybersecurity measures with privacy protections. This research proposes to design the Internet infrastructure using the preventive cybersecurity measures of the Bright Internet, namely preventive cybersecurity protocol and identifiable anonymity protocol, and ten privacy rights derived from Europe's General Data Protection Regulations (GDPR). We then analyze the legitimacy of the five steps of the preventive cybersecurity protocol and the four features of the identifiable anonymity protocol from the perspectives of ten privacy rights. We address the legitimacy from the perspective of potential victims' self-defense rights. Finally, we discuss four potential risks that may occur to the innocent senders and proposed resilient recovery procedures.

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“…Perceived privacy is something that the customer can accept for the privacy of current personal information when the customer registers with mobile banking and mobile payment. Perceived privacy means accepting all kinds of negative possibilities that result from the use of the application [12] [13]. This perceived privacy is the goal to be pursued in this study, whereby privacy considerations and trust influence perceived privacy.…”

Section: Perceived Privacymentioning

confidence: 99%

Comparison Analysis between Mobile Banking and Mobile Payment as Determinant Factors of Customer Privacy

Chandra¹,

Abbas²,

Trisetyarso³

et al. 2020

Adv. sci. technol. eng. syst. j.

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Mobile banking and mobile payment are currently always used by customers for financial payments. With customer payments, it is usually easier to make payments with mobile payment, because it is more practical and direct than mobile banking. However, is the privacy of both platforms understood by the customer? Research questions to be answered: 1) What are the factors that influence privacy issues in mobile banking? 2) What are the factors that influence privacy issues with mobile payments? 3) What are the factors that influence confidence in mobile banking? 4) What are the factors that influence confidence in mobile payments? 5) Does the privacy factor influence the perceived privacy? 6) Does the confidence factor influence the perceived privacy? There are two research models and 12 (twelve) hypotheses for each model. Privacy risk, subjective norm, information management factors positive influence on privacy interest, and trust. Care about privacy and trust have a positive influence on mobile payment.

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The role of privacy policy on consumers’ perceived privacy

Cited by 92 publications

References 79 publications

e-Commerce Sustainability: The Case of Pinduoduo in China

e-Commerce Sustainability: The Case of Pinduoduo in China

Reconciliation of Privacy with Preventive Cybersecurity: The Bright Internet Approach

Comparison Analysis between Mobile Banking and Mobile Payment as Determinant Factors of Customer Privacy

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