The Role of Physiological Contract Breach on Employee Reactions: Moderating Role of Organizational Trust

Abstract

Psychological contract Breach (PCB) play a crucial role to shape employee reactions (ERs) Therefore; this study investigated the possessions of Psychological contract Breach on employee’s reactions (organizational behavior regarding citizenship, job satisfaction) under the moderation of organizational trust. Data were collected from 340 employees of the Health sector by using the technique of simple random sampling. Confirmatory factor analysis (CFA) technique has been used to check the validity of the data while structure equation modeling (SEM) technique has been used for test the relationship between variables. Our findings revealed that psychological contract breach had negative and significant relationships with employees’ reactions (organizational citizenship behavior, job satisfaction). Further, organizational trust is also significantly moderated on the relationship between PCB and employees’ reactions (organizational behavior regarding citizenship, job satisfaction).

Impact of individual psychological contract breach on organizational citizenship behavior at individual level: Mediating role of trust in supervisor

“…In line with previous empirical research (Tufan and Wendt, 2019;Rehman et al, 2019;Coyle-Shapiro, Pereira Costa, Doden, and Chang, 2019), this study intends to contribute to the literature of individual psychological contract breach as well as the software industry literature in various ways. Firstly, empirical investigation appertaining to individual psychological contract breach and its effect on change behavior are in development stage (Ali, 2020), the situation is even more important in countries like Pakistan with the complex business environment (Rehman, et al, 2019). Overall, this study added more value to existing literature to discuss the individual psychological contract breach in developing countries like Pakistan.…”

“…increase OCB). Thirdly, by investigating the extent to organizations have to recognize the consequences of breach on employee"s attitude and behavior (Rehman, et al, 2019). Thus, the study supported the organization to ensure the interdependence of social exchange relationship to motivate the employees to provide the extra role performance (i.e.…”

“…In the business context, the individual psychological contract breach reflects stated and unstated employees mutual expectation of obligations delivered by an organization. Rehman et al (2019) argued that when individuals perceive that they are not getting what they expect can lead to individual psychological contract breach, including distrust in supervisor and decrease citizenship behavior. In other words, breach occurs when the organization fails to fulfills its expectations to their employees, it is worth noting individual psychological contract breach is likely to occur in its reaction.…”

“…Saeed (2020) argued that the employment relationship becoming increasingly idiosyncratic and more diverse, similarly the individual psychological contract has been crucial concept in understanding the employee-employers relationship. Empirical evidence has been applied to employment relationship in the organizational research (Ahmad and Zafar, 2018;Rehman et al, 2019;Amir, 2020). By entailing the reciprocal expectations between employee and their supervisor or employer in the employment relationship, the individual psychological contract has been shown to be great importance in influence on individual employees" attitudes and behavior (Ahmed, D"Netto, Chelliah, and Fein, 2016;Basit, 2017;Abela and Debono, 2019).…”

Psychological Contract Breach From Customer's Perspective in Online Shopping: A Scale Adaptation Study

“…Bu nedenle çalışmada Robinson ve Morrison (2000) tarafından geliştirilen psikolojik sözleşme ihlali ölçeğini müşteri ve satıcı açısından ele alarak düzenleyen Chang ve Zhang'ın (2019) psikolojik sözleşme ihlali ölçeğinin Türkçeye uyarlama çalışması yapılmıştır. Diğer taraftan çalışan ve örgüt ilişkisindeki psikolojik sözleşmeleri ele alan çeşitli çalışmalar (Restubog, Bordia, & Tang, 2006;Aslan & Uyar, 2018;Rehman, Ali, Sajjad Hussain, & Zamir Kamboh, 2019) bulunmasına rağmen pazarlama bağlamında psikolojik sözleşme üzerine çok az araştırma vardır (Li & Lin, 2010). Bu nedenle çalışmanın bir diğer amacı da psikolojik sözleşme kavramını müşteri ve satıcı bağlamında ele alarak literatüre katkı sağlamaktır.…”