The role of performance measurement and management systems in changing public organizations: An exploratory study

Castelo, Samuel Leite; Gomes, Carlos F.

doi:10.1080/09540962.2023.2204400

Cited by 4 publications

(1 citation statement)

References 61 publications

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“…This conceptual framework was validated and cited in numerous international studies that discuss the interplay between the performance measurement and performance management processes to inspire employee engagement and produce better organizational performance (Betto et al. , 2022; Castelo and Gomes, 2023; Demartini and Taticchi, 2022; Naeem and Garengo, 2022; Wang et al. , 2016).…”

Section: Literature Backgroundmentioning

confidence: 99%

Performance measurement and critical success factors: a case study of a national health service

Sardi,

Sorano,

Tradori

et al. 2024

IJPPM

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PurposeThe process of performance measurement provides support to company management to achieve the objectives established in strategic planning. Through the definition of critical success factors and related key performance indicators, performance measurement verifies the gap between planned objectives and the results achieved, informing the responsible bodies to enable them to evaluate performance and, if necessary, implement improvement actions. Although many types of companies adopt performance measurement, this process is challenging when applied to national health services. This paper aims to identify the evolution of performance measurement and the critical success factors of national health services.Design/methodology/approachThe authors conducted an explorative case study of a leading national health service to delineate the evolutionary path of performance measurement and the main critical success factors.FindingsThe results indicate a significant increase in the maturity of performance measurement of a national health service that has been motivated by international reforms and national regulations. This research highlights performance measurement features such as a balanced set of metrics, targets, and incentives linked to strategic objectives and regular and frequent performance reviews. Furthermore, it identifies the performance measurement model of a leading national health service.Originality/valueThe evolution of performance measurement and numerous critical success factors of national health services are described; the critical success factors cover a wide range of financial to operational aspects such as patient safety, organizational appropriateness, and clinical appropriateness.

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