The Role of Partnerships in Staging Tourist Experiences

Mariani, Marcello M.

doi:10.1057/9781137401854_9

Cited by 5 publications

(6 citation statements)

References 77 publications

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“…Education played a significant but lesser role in creating memories and satisfaction. The pre-eminence of experiential dimension of esthetics was consistent with findings of previous studies (Mariani 2016, Oh et al 2007, Hosany and Witham 2010. Lastly, the study by Bujisic et al (2015), based on the experience economy framework, developed a model that incorporated guest experiences, satisfaction, return intention, WOM, and personality traits.…”

Section: Previous Studies: Applications Of Experience Economy Frameworksupporting

confidence: 83%

“…In our view there are three main conclusions, namely (i) the experience framework has been proved reliable and valid for measuring customers' experience within various tourism contexts; (ii) the relative influence of four dimensions in estimating the experiential outcomes is varying from one context to the other; the four dimensions were found to operate differently in each tourism setting; and (iii) the previous studies findings contradict Pine and Gilmore's assertion that simultaneous incorporation of the four dimensions is necessary (Mariani 2016). The above literature review indicates that there is a gap between the experience framework and empirical evidence.…”

Section: Previous Studies: Applications Of Experience Economy Frameworkmentioning

confidence: 73%

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Experiential dimensions and their influence on behavioral intentions within the context of nature-based tourism

Sotiriadis

2017

Tour. hosp. manag.

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Purpose -This paper aims at investigating the customers' experience in nature-based attractions and its influence on post consumption behavior. Design -The study uses two theoretical frameworks (experience economy and behavioural intentions) to investigate the determining dimensions of the wildlife experience to customer satisfaction, and the relationships between the wildlife experience and the behavioural intentions. Approach -The research develops an explanatory framework of consumer experience that measures the four dimensions and their relative influence on satisfaction, perceived service quality and behavioral intentions. Methodology -The proposed research framework was empirically tested by implying a quantitative research and the technique of convenience sampling to customers of Game Reserves in Republic of South Africa. Findings -The results indicate that the experience framework constitutes a valid tool for the study of wildlife experiences. In the context of nature-based tourism the experiential dimensions which influence the perceived service quality and customers' satisfaction are escapism and esthetics. There is also a strong correlation between wildlife experience and post consumption behavioural intentions, especially for word-of-mouth and repurchase intention. Originality -The research extends existing theory by incorporating new elements and empirically investigating them within a new context. It is the first empirical study that investigates the experiential dimensions within the context of nature-based tourism and customers' behavioural intentions. It develops an explanatory framework of customer experience that measures the four dimensions, their relationship with experience outcomes (satisfaction and perceived service quality) and their relative influence on behavioural intentions. Keywords Customer experience, experiential dimensions, nature-based attractions, perceived service quality, behavioral intentions.

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Section: Previous Studies: Applications Of Experience Economy Frameworksupporting

confidence: 83%

Section: Previous Studies: Applications Of Experience Economy Frameworkmentioning

confidence: 73%

Experiential dimensions and their influence on behavioral intentions within the context of nature-based tourism

Sotiriadis

2017

Tour. hosp. manag.

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“…The FGD discussions also expressed the community's aspiration for the temple to serve as the focal point and pilot for CE implementation, leveraging festivals as an avenue to communicate and promote commitment to an active sustainable development program in the community. Global tourism destinations widely adopted events and festivals for economic development, destination marketing [105], enhancing tourist experience [106], and promoting sustainability [107].…”

Section: Stakeholders' View On Living Culture Festival Circular Econo...mentioning

confidence: 99%

Leveraging Local Value in a Post-Smart Tourism Village to Encourage Sustainable Tourism

Kusumastuti,

Pranita,

Viendyasari

et al. 2024

Sustainability

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Post-Smart Tourism Destinations (PSTD) need a sense-of-place approach based on uniqueness and thematic differentiation to deliver authentic and valuable experiences. Information and communication technology (ICT), digital technology adoption, sustainable development, community empowerment and local wisdom, and destination uniqueness are keywords that will be further explored in the development of tourism villages in Kenderan as the most important tourism destination development at the village level. The development of smart tourism, proof of the disruption of digital technology in the tourism sector, has become the objective of almost every tourism destination in the world today, be it an urban or rural area. Since its initial emergence, the smart concept in tourism development has evolved. In the beginning, it focused on ICT and the adoption of digital technology. Along with the pressure of the global requirement to apply sustainable development, the focus of smart tourism later included sustainability in the application of smart technology, which made smart tourism development (STD) become smart and sustainable tourism development (SSTD). The post-smart tourism concept arose because many critics suggested that destinations tend to place too much focus on technology adoption and lack attention to local wisdom, inclusivity, and local indigenous aspects of destination development. Applied research implemented mixed methods in the form of qualitative research through expert judgment and quantitative research through structural equation modeling analysis. The results of this research show that creative events for the local aspects of a tourist village, digital competence, and sustainability practice are the building blocks for a post-smart tourism village, while digital competence and sustainable practice have a significant mediating effect of locality on post-smart tourism villages. To ensure a tourism village possesses sustainable competitive advantages, the village must explore and promote its locality aspects to differentiate itself as a tourist village by identifying its valuable, rare, inimitable, and non-substitutable tourism resources. The implication of this research is that to develop wise and distinctive smart tourism destinations, tourist villages should explore their local values and resources, embed them into their basic components and core resources of tourism, and co-create, distribute, deliver, and promote them to the global market through technology adoption and global sustainability value.

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“…El primer componente es la existencia de una oferta innovadora de bienes y servicios, lo cual implica la aceptación de nuevas modalidades formales e informales de oferta de esos bienes y servicios, como las plataformas tecnológicas que facilitan la accesibilidad a este tipo de oferta y la retroalimentación en tiempo real sobre el contenido y grado de satisfacción de esta experiencia (The Economist, 2015). El segundo elemento es la configuración de los espacios urbanos, rurales y naturales, así como instalaciones industriales, sitios históricos, regiones agroproductoras, etc., para convertirlos en escenarios posibilitadores de la coproducción de experiencias memorables para los turistas (Edensor, 2001;Pikkemaat, Peters, Bosberger y Secco, 2009;Franco, 2015;Mariani, 2016). Se trata de crear condiciones institucionales, de seguridad y de información que permitan a diversos tipos de visitantes utilizar los recursos en forma sustentable y tener certidumbre sobre los límites y restricciones a sus actividades concretas.…”

Section: Experiencias Turísticas Como Objeto De Política Públicaunclassified

El tsunami que viene: el advenimiento de las políticas públicas orientadas a mejorar la experiencia del turista

Chávez¹

2017

Dimentur

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Este artículo explora las implicaciones teóricas y prácticas que las políticas públicas, diseñadas para mejorar la experiencia del turista con su propia participación y la de otros involucrados, pueden tener en la planeación de destinos turísticos, en la construcción de capacidades gubernamentales y en la intervención de involucrados. Con este trabajo se pretende ofrecer elementos para una mejor comprensión de los diseños de políticas y de los procesos que impulsan la competitividad de los destinos turísticos y subrayar la necesidad de evitar políticas dirigidas a mejorar la experiencia del turista sin contar con los diseños adecuados para alcanzar la meta. El estudio combina revisión teórica y análisis de contenido de estudios especializados y diseños de política. Los principales hallazgos sugieren que la transición hacia políticas para la experiencia del turista requiere diseños consistentes con ese objetivo, pero también la consideración de los aspectos geopolíticos de la planeación de destinos turísticos, las relaciones de poder, la construcción de capacidades para los diseñadores e implementadores de política, y un enfoque adecuado para el manejo de conflictos y negociación.

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The Role of Partnerships in Staging Tourist Experiences

Cited by 5 publications

References 77 publications

Experiential dimensions and their influence on behavioral intentions within the context of nature-based tourism

Experiential dimensions and their influence on behavioral intentions within the context of nature-based tourism

Leveraging Local Value in a Post-Smart Tourism Village to Encourage Sustainable Tourism

El tsunami que viene: el advenimiento de las políticas públicas orientadas a mejorar la experiencia del turista

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