The Role of Organizational Unlearning in Manufacturing Firms’ Sustainable Digital Innovation: The Mechanism of Strategic Flexibility and Organizational Slack

Zhao, Ziyi; Yan, Y. L.

doi:10.3390/su151310371

Cited by 2 publications

(2 citation statements)

References 107 publications

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“…Furthermore, it has been demonstrated that organizational slack plays a mediating role in the relationship between organizational learning and organizational effectiveness. Similarly, as found in the literature, the conducted research suggests that having organizational slack (specifically in the financial construct used in the study) somewhat strengthens the impact of organizational learning on organizational effectiveness (Zhao, Yan, 2023). Additionally, no significant differences were observed between family-owned and non-family-owned firms in the analyzed area.…”

Section: Discussionsupporting

confidence: 71%

Untitled

2023

SPSUTOM

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The aim of this article is to identify attributes related to the quality of the hospitalization process, categorized from absolutely necessary to those whose presence does not significantly impact this quality (according to the Kano methodology). The identified attributes also simultaneously contribute to shaping patient satisfaction. The primary objective of this article is to indicate at what level in the satisfaction assessment factors determine the quality of the hospitalization process and to what extent they align with the expectations of hospitalized patients. Design/methodology/approach: The literature review will focus on identifying factors determining the quality of the hospitalization process. The empirical part of the article will revolve around classifying these attributes according to the Kano methodology through survey research. The next stage of the research process will involve assessing the satisfaction of hospitalized patients in areas corresponding to the Kano attributes -through survey researchand identifying discrepancies between expectations and satisfaction levels. Findings: Among the attributes that particularly determine the attractiveness of a hospital unit are those related to reducing time. Shortening the admission time to the ward, waiting for discharge, and the time it takes to conduct prescribed tests are emphasized. Additionally, the importance of adhering to the treatment stages according to the planned schedule is highlighted. Therefore, it is recommended as a priority to simplify procedures for both admission to the ward and discharge, as well as to strictly adhere to the treatment schedule while optimizing it to reduce the waiting time for prescribed tests during hospitalization.Research limitations/implications: The article presents the results of literature research, which can be complemented in further studies on this topic. One limitation of the research is the relatively narrow group of patients who completed the satisfaction assessment survey, both in terms of the number of patients, geographical area, and the number of hospital facilities. Additionally, the study only presented attributes related to the organization and the quality of the hospitalization process, without delving into broader topics related to personnel or material conditions, which likely also influence the level of patient satisfaction. These limitations point towards directions for future research. Practical implications: The results of the conducted research can have practical applications in the business field. Satisfaction assessment surveys completed by hospitalized patients from various hospitals will identify areas where patient satisfaction is the lowest. Consequently, 10 N. Baskiewicz, M. Daroń, A. Pachura, A. Sanojca they can serve as a basis for developing guidelines for efforts aimed at improving the quality of the hospitalization process. Additionally, the Kano methodology will indicate which attributes that determine the quality of the hospitalization process are most significant to pati...

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Section: Discussionsupporting

confidence: 71%

Untitled

2023

SPSUTOM

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“…This paper validates the dual-mediating role of learning and unlearning at the individual level in digital transformation. In addition, a previous study proposes that organizational unlearning could disrupt current innovation routines and positively relate to the sustainability of digital innovation in manufacturing companies [75]. Thus, this study explicitly stresses the dual roles of learning and unlearning in an employee's adaptation process to digital transformation.…”

Section: Discussionmentioning

confidence: 85%

The Impact of Enterprise Digital Capability on Employee Sustainable Performance: From the Perspective of Employee Learning

Fu,

Zha,

Zhou

2023

Sustainability

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Background: Enterprises’ digital transformation is an important issue in the digital era. Exploring how digital transformation can be implemented successfully within enterprises is of considerable theoretical and practical significance. From the perspective of employee learning, this study focuses on employees and aims to establish the theoretical linkage between employees’ perception of enterprise digital capability and their sustainable performance. Methods: A survey using the random sampling technique was adopted to collect data from a large professional data platform. A multi-wave survey featuring 433 full-time Chinese employees was conducted using path analyses to test the hypotheses. Results: The results of the path analyses showed that: (1) employee learning and unlearning mediate the relationship between employees’ perception of an enterprise’s digital capability and their sustainable performance; (2) communication feedback strengthens the positive effects of perceived enterprise digital capability on learning, as well as on unlearning; and (3) the integrated moderated mediation model is valid. Conclusion: This paper proves that during enterprises’ digital transformation, employees’ perception of the enterprise’s digital capability promotes employee sustainable performance via both learning and unlearning. Communication feedback strengthens the above relationships. Therefore, this study contributes to the literature on digital transformation and highlights employee-learning-related organizational management issues, shedding light on the practice of enterprise digital transformation.

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The Role of Organizational Unlearning in Manufacturing Firms’ Sustainable Digital Innovation: The Mechanism of Strategic Flexibility and Organizational Slack

Cited by 2 publications

References 107 publications

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The Impact of Enterprise Digital Capability on Employee Sustainable Performance: From the Perspective of Employee Learning

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