The role of knowledge and learning in the internationalisation of professional service firms

Scott‐Kennel, Joanna; Batenburg, Zoe von

doi:10.1080/02642069.2012.665897

Cited by 24 publications

(12 citation statements)

References 86 publications

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“…Both Scott-Kennel (2012) and Malhotra and Morris (2009) The second significant effect of knowledge-jurisdiction relationships concerns attempts to establish new transnational jurisdictions. Most extensively documented in relation to the accountancy profession (Arnold 2005;Suddaby et al 2007), but also being relevant to law (Morgan 2006;Quack 2007) and to a lesser extent architecture (Faulconbridge 2009), some important developments have characterized the early years of the new millennium.…”

Section: Knowledge Jurisdictions and The Geographies Of Psfsmentioning

confidence: 99%

Knowledge and Learning in Professional Service Firms

Faulconbridge¹

2015

Oxford Handbooks Online

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It is difficult to understand the form, management, markets, and ultimately the services produced by PSFs without analysis of the characteristics of knowledge and learning in such organizations. This chapter highlights how three fundamental lines of research about PSFs are intimately related to the key characteristics of knowledge and learning in such organizations: (a) organizational form, management, and governance, (b) the roles and effects of knowledge networking via databases versus knowing in practice through communities, and (c) the jurisdiction of a firm and claims about exclusive rights over a market. These areas of research are all contested domains in terms of optimum modes of organizing and trajectories of change due to the ambiguous and heterogeneous nature of knowledge. The chapter frames key future research questions which relate primarily to the constant dynamics that define both the nature of knowledge in PSFs, and their influence on questions of organization and management.

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Section: Knowledge Jurisdictions and The Geographies Of Psfsmentioning

confidence: 99%

Knowledge and Learning in Professional Service Firms

Faulconbridge¹

2015

Oxford Handbooks Online

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“…Fourthly, previous studies highlight the role of individuals for learning processes in PSFs (Lindsay et al, 2003;Mattsson, 2000), particularly their expertise and professional experience for knowledge evaluation and utilisation in the internationalisation process (Scott-Kennel & von Batenburg, 2012).…”

Section: Limitations and Future Researchmentioning

confidence: 99%

The dynamics of experiential learning: Microprocesses and adaptation in a professional service INV

Bunz

Casulli

Jones

et al. 2017

International Business Review

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In international new ventures (INVs), experiential learning happens in quick succession and across a wide number of diverse contexts. Yet, we lack an empirical understanding of the microprocesses through which INVs learn and adapt in their foreign expansion. Understanding those microprocesses is important because timely adaptation can save the venture time and resources, thus promoting sustainable growth. In this study, we investigate the dynamics of experiential learning and adaptation in the internationalisation process of an INV in the professional service sector. Findings from our study illustrate that the firm applies deliberate experiential learning by developing, revising, and finalising criteria for important dimensions in the international growth process, and adapts its internationalisation practices accordingly. We further show that deliberate experiential learning is predicated on an actively and closely monitored learning process, involving critical evaluation, adjustment of criteria, and acceptance of affordable mistakes, as opposed to learning by default.

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“…Other studies looked at organisational issues such as Cooper, Rose, Greenwood, and Hinings (2000) and Daniels, Thrift, and Leyshon (1989) on accountancy; Spar (1997) on law and Winch (2008) on architecture. More recently, attention has turned to the internal resources of the firm in internationalisation (Boussebaa, 2009;Hitt, Bierman, Uhlenbruck, & Shimizu, 2006;Scott-Kennel & von Batenburg, 2012) and the processes of internationalisation (Krull, Smith, & Ge, 2012). Some of these studies noted in passing that professional service firms tend initially to follow their clients abroad as the mode of market entry and the importance of firm size in internationalisation (Aharoni, 1999;Rose & Hinings, 1999;Spar, 1997).…”

Section: The Internationalisation Of Professional Service Firmsmentioning

confidence: 97%

Strategic business and network positioning for internationalisation

Winch

2014

The Service Industries Journal

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Despite growing research interest in the internationalisation of professional service firms, little research has investigated the implications of home market business positioning for network positioning in professional service firm internationalisation strategy. This paper develops theory in the service industries by investigating strategic positioning in professional service firm internationalisation through analysis of a case survey of 53 architectural practices. The results of this empirical analysis allow us to develop a configuration analysis of strategic positioning for professional service firm internationalisation as the principal theoretical contribution of this paper.

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The role of knowledge and learning in the internationalisation of professional service firms

Cited by 24 publications

References 86 publications

Knowledge and Learning in Professional Service Firms

Knowledge and Learning in Professional Service Firms

The dynamics of experiential learning: Microprocesses and adaptation in a professional service INV

Strategic business and network positioning for internationalisation

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