The role of financial status, attitudes, behaviours and knowledge for overall well-being in Portugal: the mediating role of financial well-being

Silva, Ana Junça; Dias, Raquel

doi:10.1108/ijoa-08-2022-3385

Cited by 3 publications

(1 citation statement)

References 63 publications

(160 reference statements)

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“…The dimensions of FS are positive financial behaviors that influence customer satisfaction with their current financial condition (Owusu, 2023; Silva and Dias, 2022; Xiao et al , 2009). Both Silva and Dias (2022) and Owusu (2023) claim that people are happier when they practice good financial habits like controlling their credit and actively saving. The customer’s levels of assets, debts and savings are the most prevalent and extensively researched components of FS, according to Joo and Grable (2004).…”

Section: Literature Reviewmentioning

confidence: 99%

Strengthening customer loyalty through financial satisfaction in the banking industry

Tegambwage,

Kasoga

2023

NBRI

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Purpose This study aims to investigate the effect of financial satisfaction (FS) on customer loyalty in the banking industry. Design/methodology/approach The study followed an explanatory research design using responses from 334 respondents from commercial banks in Tanzania. A stepwise regression analysis was used to validate the relevance of the study model. Findings The results indicate a positive and statistically significant association between customer loyalty and FS with levels of assets (β = 0.598, p < 0.001), savings (β = 0.186, p < 0.001) and debts (β = 0.065, p < 0.001). Of the three dimensions of FS, the level of assets had the strongest contribution to customer loyalty, followed by the level of savings and debts, in that order. Research limitations/implications The study used a model of FS that was linked to customer loyalty in the Tanzanian banking industry. It is recommended that the model be tested in other environments to increase the generalizability of the findings. Practical implications This study provides an alternative way for banks to strengthen customer loyalty by enhancing FS. Originality/value The FS model (Joo and Grable, 2004) and the social exchange theory (Blau, 1964) are used in this study to propose a model of customer loyalty in the banking industry. Customer loyalty and FS have not been connected in prior studies.

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Section: Literature Reviewmentioning

confidence: 99%

Strengthening customer loyalty through financial satisfaction in the banking industry

Tegambwage,

Kasoga

2023

NBRI

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Do Villagers’ Financial Socialization, Financial Literacy, Financial Attitude, and Financial Behavior Predict Their Financial Well-Being? Evidence from an Emerging India

Kumar,

Ahlawat,

Deveshwar

et al. 2024

J Fam Econ Iss

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Determinants of financial well-being of the population of Tyumen oblast

Gamukin

2023

Population

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The high differentiation of living standards within the boundaries of a complex subject of the Russian Federation actualizes the problems of studying the determinants of financial well-being of the population. The article analyzes four groups of data for Tyumen oblast with autonomous districts that are part of it for the period of 2013–2021, including: average per capita cash income of the population; structural indicators of the balance of monetary income and expenses of the population; volume of deposits and other funds of individuals (excluding escrow accounts); amount of debt on loans provided to resident individuals. We used methods of matching, plotting scattering diagrams, identifying trends. As a result, a number of the following determinants of financial well-being were identified. Among the population of autonomous districts prevails the desire to accumulate savings in the form of cash (by 2021 the amount reached 393 billion rubles). Persistent shortage of cash savings in the South of Tyumen oblast (– 164 billion rubles) is covered by a surplus formed in the districts. In all three RF subjects there is a significant decrease in the ratio of the volume of deposits of the population and the volume of debt on loans, which corresponds to the all-Russian trend. The well-being of the population of the South Tyumen oblast should be considered with the account of the effect of indicative consumption due to the inevitable differentiation in the income of visitors and local population, as well as differences in behavioral models, which consist in a higher degree of wastefulness among visitors. Additionally, the possibility of using the obtained results in the framework of mathematical and neural network modeling of the process of dynamics in the well-being of the Tyumen blast population is considered.

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The role of financial status, attitudes, behaviours and knowledge for overall well-being in Portugal: the mediating role of financial well-being

Cited by 3 publications

References 63 publications

Strengthening customer loyalty through financial satisfaction in the banking industry

Strengthening customer loyalty through financial satisfaction in the banking industry

Do Villagers’ Financial Socialization, Financial Literacy, Financial Attitude, and Financial Behavior Predict Their Financial Well-Being? Evidence from an Emerging India

Determinants of financial well-being of the population of Tyumen oblast

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