The Role of E-Banking on Operational Efficiency of Banks in Nigeria

Taiwo, J.N.; Agwu, Edwin

doi:10.2139/ssrn.3122498

Cited by 8 publications

(9 citation statements)

References 7 publications

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“…Innovative channels of delivering e-banking services include POS, ATMs (or out of branch services generally), mobile banking, telephone banking, and internet banking (Abor 2005;Agwu 2018;Felix 2018;Kashmari et al 2016). Thus, we hypothesized how the development of these innovative channels of e-banking services can affect a bank's market share.…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

“…Based on the above discussion, we theorized that the development of e-banking channels, including Automated Teller Machines (hereafter ATM), Point-of-Sales (hereafter POS), internet banking, telephone banking (TB), and mobile banking (Abor 2005;Agwu 2018;Felix 2018;Kashmari et al 2016), positively influences banks' market share. In this study, we outlined how the development of e-banking platforms may affect increasing banks' market share, and addressed this issue by analyzing data collected from 154 experts at branches of Shahr bank in Tehran, Iran.…”

Section: Introductionmentioning

confidence: 99%

“…This research contributes to bank marketing literature and practice in two ways. First, this research helps develop a better understanding of whether innovative banking services can influence marketing concepts like market share by combining Agwu (2018), Felix (2018), Abor (2005), and Kashmari et al's (2016) e-banking channels. Second, by revealing the direct impact of each e-banking platform on market share, this article will enable bank managers and authorities to make their market grow by means of improving their innovative service channels.…”

Section: Introductionmentioning

confidence: 99%

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Development of E-banking channels and market share in developing countries

Nazaritehrani

Mashali

2020

Financ Innov

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There is fierce global competition within the banking industry. Therefore, banks endeavor to grow and strive to increase their market share. We analyzed the effect of developing innovative channels of presenting bank services on banks' market share. The statistical population of this research was Shahr bank's central headquarter and its branches in Tehran, Iran. We developed questionnaires for gathering the data. The validity and reliability of the scales were tested by EFA, CFA, experts' opinion, and Cronbach's alpha. We used linear regression to assess the impact of innovative channels, including internet banking, automatic teller machines (ATMs), mobile banking, telephone banking (TB), and point of sales (POS) on banks' market share. The results indicated that some of these channels, including internet banking, POS, and TB, positively affect a bank's market share. The effect of two other platforms, including mobile banking and ATM development, on banks' market share was rejected. The findings of this study expand our understanding of how bank managers can improve their market share by developing innovative e-banking channels.

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Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Development of E-banking channels and market share in developing countries

Nazaritehrani

Mashali

2020

Financ Innov

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“…The proliferation of electronic banking in Nigeria in the last two decades has generated interest from researchers, and has been studied under various conceptual spectrums, namely; the impact of information technologies on banking and insurance (Agwu et al, 2000;Oluwatolani et al, 2011), adoption of online banking (Agwu, 2012;Dalhatu et al, 2014;Okeke and Okpala, 2014;Tarhini et al, 2015), electronic payment systems (Acha, 2008;Adewuyi, 2011;Joseph and Richard, 2015;Adu, 2016;Ololade and Ogbeide, 2017), factors affecting mobile phones or M-banking (Bankole et al, 2011;Agwu and Carter, 2014;Olasina, 2015), and more recently e-banking operational efficiency and financial inclusion (Taiwa and Agwu, 2017;Ene et al, 2019). These studies provide empirical and qualitative evidence of the opportunities presented by electronic banking and highlight the economic benefits and challenges of electronic banking in Nigeria.…”

Section: Determinantsmentioning

confidence: 99%

“…From organizational and economic growth point of view, the introduction, proliferation and adoption of e-banking services have also been linked to improved operational efficiency and productivity of banks and financial institutions in Nigeria. Taiwa and Agwu (2017) used Pearson correlation to investigate the impact of e-banking on the operational efficiency of four banks (Ecobank, UBA, GTBA and First Bank) in Nigeria. The result shows that the introduction of e-banking services significantly improved the revenue, capital base and customer loyalty of these banks.…”

Section: Related Literaturementioning

confidence: 99%

On the determinants, gains and challenges of electronic banking adoption in Nigeria

Aduba

2021

IJSE

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PurposeThe purpose of this study is to examine the gains, challenges and determinants of electronic banking adoption in Nigeria.Design/methodology/approachThis paper applied the generalized structural equation modelling (GSEM) to a large sample of respondents surveyed from five of the six geopolitical zones of Nigeria to model the determinants of electronic banking. In addition to many other advantages, GSEM can be used as a likelihood function. As a result, this paper proposes GSEM as the most appropriate tool for modelling the socioeconomic determinant of electronic banking adoption.FindingsAbout three-quarter of respondents adopted at least a form of electronic banking. However, only a tenth of users used e-banking for purchase of goods or services, implying low electronic payment adoption. The low adoption of electronic payment was due to poor digital security infrastructure which made users vulnerable to widespread electronic frauds. The findings also show that the adoption of e-banking platforms or services was characterized by users' socioeconomic status. For example, the odds of adopting internet/mobile banking decreases with older users but increase with higher educational attainment and income, whereas the odds of adopting e-banking platforms such as short message service (SMS) and point of sale (POS) banking increases with older users and informally employed users respectively.Practical implicationsFor a sustainable cashless economy and financial inclusion in Nigeria, policy consolidation that provides safe e-banking services is necessary. Also, e-banking service providers should deliver specific contents and services that match the physical and economic characteristics of users.Originality/valueGeneralized structural equation modelling (GSEM) is a robust likelihood function method that combines the power of structural equation modelling with the generalized linear model. The application of GSEM to predict the likelihood of adopting a banking technology or Service has not been explored in electronic banking literature. Also, as a fast-growing economy with a heterogeneous population, Nigeria presents an interesting context to study the determinants of electronic banking.

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Analysing and forecasting the diffusion of electronic payments system in Nigeria

Aduba

Asgari

2021

Technology Analysis & Strategic Management

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The Role of E-Banking on Operational Efficiency of Banks in Nigeria

Cited by 8 publications

References 7 publications

Development of E-banking channels and market share in developing countries

Development of E-banking channels and market share in developing countries

On the determinants, gains and challenges of electronic banking adoption in Nigeria

Analysing and forecasting the diffusion of electronic payments system in Nigeria

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