2017
DOI: 10.1515/raft-2017-0008
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The Role of Communication in Enhancing Work Effectiveness of an Organization

Abstract: Communication is one of the most important levers of management that a company can implement for the formation of teams and achieving valuable performance. Communication and management are complementary disciplines and strong business elements for success. Management skills are essential in a business, but all equally important are those relating to the rules for the communication and the way in which a manager knows how to interact with his staff. Being manager not only means to rein in business, but mostly m… Show more

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Cited by 77 publications
(73 citation statements)
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References 8 publications
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“…A lo largo de las últimas décadas, diversos estudios han concentrado sus esfuerzos en la observación de los principales elementos de la comunicación y cómo esta se desarrolla dentro del sector empresarial (Snyder y Morris, 1984;Clampitt y Downs, 1993;Lievens y Moenaert, 2000;Adler y Marquardt, 2005;Mazzei, 2010;Robbins y Judge, 2013;Bucăţa y Rizescu, 2017), donde se ha puesto en evidencia que el grado de efectividad que tengan las organizaciones durante sus procesos de comunicación puede determinar su desempeño (Brownell, 1992). Con ello, es preciso reiterar que la EC es el producto del proceso de la comunicación entre individuos o grupos (Bhattacherjee, 1998;Lundqvist, 2008).…”
Section: Marco Teóricounclassified
“…A lo largo de las últimas décadas, diversos estudios han concentrado sus esfuerzos en la observación de los principales elementos de la comunicación y cómo esta se desarrolla dentro del sector empresarial (Snyder y Morris, 1984;Clampitt y Downs, 1993;Lievens y Moenaert, 2000;Adler y Marquardt, 2005;Mazzei, 2010;Robbins y Judge, 2013;Bucăţa y Rizescu, 2017), donde se ha puesto en evidencia que el grado de efectividad que tengan las organizaciones durante sus procesos de comunicación puede determinar su desempeño (Brownell, 1992). Con ello, es preciso reiterar que la EC es el producto del proceso de la comunicación entre individuos o grupos (Bhattacherjee, 1998;Lundqvist, 2008).…”
Section: Marco Teóricounclassified
“…In an institution, the role of communication is to bridge the relationships between people within the institution and to build an environment that is favorable for the institution's development [9]. Communication, group dynamics, and teamwork are important components for achieving group effectiveness [13].…”
Section: Group Communication Effectivenessmentioning
confidence: 99%
“…According to Shonubi and Akintaro (2016) [8] the intent of the communicator to the communicant, so that the communicant understands the message, although there are certain differences between the communicator and the communicant [9]. Effective communication is two-way communication [10].…”
Section: Introductionmentioning
confidence: 99%
“…Communication media are an important tool in attracting attention, holding attention, and increasing the information's accessibility and its impact on consumer perception [1,2,3]. Communication between senders and receivers of the information is considered to be an important process such that the link between exchange conditions and outcomes is explicated more fully by modeling role of communication where overall organizational communication impacts organizational performance and customers as well [4,5].…”
Section: Introductionmentioning
confidence: 99%
“…Good banking communication would help in improving and strengthening relationship with stakeholders and formation of team achieving valuable performance directing towards organizational success and bankers are going hands on hands on it [2,20]. Similarly, Customer Relationship Management is putting customers at the heart of the business and has emerged as one of the most widely prescribed solutions for diminishing market share and sluggish growth of many industries in general, banking and financial sector in particular [19].…”
Section: Introductionmentioning
confidence: 99%