The research core of the knowledge management literature

Wallace, Danny P.; Fleet, Connie Van; Downs, Lacey J.

doi:10.1016/j.ijinfomgt.2010.10.002

Cited by 67 publications

(45 citation statements)

References 24 publications

(24 reference statements)

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“…Bibliometric analysis is an effective way to investigate and examine performance in one knowledge domain [33]. Bibliometric analysis can be defined as a statistical method of determining the quantitative features of bibliographic information, literature, articles, and journals.…”

Section: Methodsmentioning

confidence: 99%

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Visualizing the Academic Discipline of Knowledge Management

et al. 2018

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Abstract:The aim of this paper was to evaluate the research status of knowledge management (KM) and identify the characteristics of KM in the literature. We selected and studied in detail 7628 original research articles from the Web of Science from 1974 to 2017. Although many studies have contributed to the evolution of the KM domain, our results showed that a comprehensive bibliometric and visualization investigation was required. The literature on KM has grown rapidly since the 1970s. The United States of America, as the original contributing country, has also internationally collaborated the most in this field of study. The National Cheng Kung University has made the highest number of contributions. The majority of authors contributed a small number of publications. Additionally, the most common category in KM research was management. The main publications for KM research include Journal of Knowledge Management, and Knowledge Management Research & Practice. A keywords analysis determined that "knowledge sharing", "innovation", "ontology", and "knowledge management" were consistent hotspots in knowledge management research. Through a document co-citation analysis, the intellectual structures of knowledge management were defined, and four emerging trends were identified that focus on new phenomenon, the practice of knowledge management, small and medium enterprises (SMEs) management based on knowledge perspective, innovation and performance, and big data-enabled KM. We also provide eight research questions for future studies. Our results will benefit academics, researchers, and research students who want to rapidly obtain an overview of knowledge management research. This study can also be a starting point for communication between academics and practitioners.

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Section: Methodsmentioning

confidence: 99%

“…Spain maintained a stable ranking, at fifth place. Table 3 also presents a summary of the Ucinet statistical results of four common parameters of each country: degree centrality, betweenness centrality, effective size, and constraint [33].…”

Section: Distribution and International Collaboration Among Countriesmentioning

confidence: 99%

Visualizing the Academic Discipline of Knowledge Management

et al. 2018

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“…Research has a character of a case study which is a popular method in management research (Karami et al, 2006;Wallace et al, 2011). Case study is a method recommended by many experts (Robson, 2002;Czakon, 2011), and it is the favoured methodology for understanding complex, psychodynamic processes in organisations (Neumann & Hirschhorn, 1999).…”

Section: Methodsmentioning

confidence: 99%

Coaching Process And its Influence on Employees’ Competencies in the Hospitality Sector – Case Study

Dolot

2017

IJCM

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“…Knowledge from customers is an idea that organizations gathers from its customers, this category adds, customer's common goods, sellers and markets, their concepts and approvals for considering the enhancement of the product, ideas, thoughts and material which conceives the tendency, originality or practice with products, services process or expectations. Knowledge from customers is a valuable one as it tends for calculation, which enhances the products and services [17,18]. Knowledge from customers is demanded to fulfil the requirement of the customers; this adds: knowledge about products, markets and suppliers, customers should be supported with "knowledge of the customer" during the entire buying cycle.…”

Section: Customer Satisfaction In Scrmmentioning

confidence: 99%

Customer Satisfaction in SCRM With Key Performance Indicator System

Menaka

Thangadurai²

2017

IJMS

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Customer relation management is a significant feature in the business development which assists for business peoples to get the knowledge about the customer's opinions and can establish the profitable environment. Customer opinions were utilized to enhance the product, so that customer fulfilment and profit will rise desirably. So it is necessary to execute the functional design of customer opinions regarding the products which depends on the time duration. In the earlier work, Customer Knowledge Management (CKM) is established to raise the profit level of industries by tracking the entire regarding the product which is demanded by the customers. Nevertheless, creating and managing the CKM for the huge volume of the customer is a complex task. It results in inaccuracy, if in case it is done manually with less customer information. This issue is rectified in the proposed research methodology by bringing-in the methodology such as Neural Network based Social Customer Relation Management (NN-SCRM). This algorithm is utilized to examine the following factors by gathering the knowledge of the customer review information: "Predict the future, most profitable customers, maintaining quality of product development, customer life time value, identify customers and their products". This is done according to the information of the customer review, which, in turn, obtained from the customers opinions disclosed by their comments regarding the product. This proposed research work is executed and examined in the MATLAB simulation environment from which it is confirmed that the proposed research framework tends to give the best output than the current CKM frameworks.

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The research core of the knowledge management literature

Cited by 67 publications

References 24 publications

Visualizing the Academic Discipline of Knowledge Management

Visualizing the Academic Discipline of Knowledge Management

Coaching Process And its Influence on Employees’ Competencies in the Hospitality Sector – Case Study

Customer Satisfaction in SCRM With Key Performance Indicator System

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