Coaching Process And its Influence on Employees’ Competencies in the Hospitality Sector – Case Study

Abstract

Background. Coaching is rarely used in the hospitality sector, a branch facing numerous problems in the area of Human Resource Management (HRM). Meanwhile, owing to its uniqueness and distinctive features, it contributes to complex competency development, bringing many benefits to HRM.

What are executive coaches actually doing and when are they doing it? A systematic review of coaching behavior.

“…On a general level, coaching effectiveness refers to an optimization of a person's work-related functioning (Bozer & Jones, 2018;Theeboom et al, 2014). Several studies in our review operationalized effectiveness in terms of coaching goal achievement (Bachkirova et al, 2015;Bickerich et al, 2018;Dolot, 2017;Gessnitzer & Kauffeld, 2015;Ianiro et al, 2013Ianiro et al, , 2015Jordan & Kauffeld, 2020;Smither et al, 2003;Zimmermann & Antoni, 2018). Besides, general coaching effectivity was used as an outcome measure in several studies (Bachkirova et al, 2015;Bono et al, 2009;De Haan, 2008;De Haan et al, 2009).…”

“…Another crucial step in the exploration phase concerns discussing coaching goals. Coaches try to actively explore and understand the goals of their clients (Dolot, 2017). They initiate a discussion about clients' overall goals (Bachkirova et al, 2015), and they guide the goal-finding process and work toward an agreement on the goals.…”

The Role of Work Experience in Studying and Career Development in Tourism: A Case Study of Tourism and Hospitality Students from Northern Poland

“…Low wages constitute a significant problem, especially in the hospitality sector (Poulston, 2008). Another significant obstacle is lack or limited employee training (Davidson, Timo, & Wang, 2010;Dolot, 2017) in parallel with existing training areas (Peters & Buhalis, 2004). In consequence, the hospitality sector has a rather negative image on the labour market in general (Dickinson & Ineson, 1993), but also in the eyes of hospitality students (Jenkins, 2001), and it struggles with difficulties in recruiting, keeping employees, resulting in staff shortages (Zhang Qiu & Lam, 2004) and high staff turnover (Davidson, Timo, & Wang, 2010).…”

Analysis of the Effect of Coaching on Teamwork Performance

“…Kauffman and Coutu (2009) found out of 140 trainers who stated that the majority of them, 132, said that the focus of their training sessions shifted during their involvement in the session and said a number of reasons; deeper goals, natural evolution, self-awareness, relationships and coaching conditions. Coaching is basically a conversation or dialogue between a coach and participants -in a productive and results-oriented context (Dolot, 2017). Coaching can bring behavior change and help individuals understand how their cognitive and emotional reactions can interfere with effectiveness, performance, and personal well-being (Bluckert, 2005b).…”

“…Therefore attention must be focused so as to produce an attention that ultimately leads to thoughts and actions (Mullins, 1996;Ives, 2008). According to Dolot (2017), developing competencies is greatly assisted by coaching such as: more effective team management, communication with other employees, and teamwork.…”