This study aims to examine the effect of coaching on teamwork, using a quantitative approach to test whether there are significant differences. The research sample was 15 employees who joined in one teamwork at the same company. The results show that the correlation between before using coaching and after its use is very strong and significant. So that it can be said that there is a significant difference in teamwork after being given coaching. Thus it is proven that coaching affects teamwork performance. Results are seen three months after coaching is taught. This is intended to see whether it can really be applied to the work team. The results found that there were very significant differences in the work team before and after coaching was taught.
The purpose of this research is to test the influence of work and personal balance, servant leadership, the reward of employee engagement with job satisfaction variables as mediators. The type of research used is explanatory research with a quantitative approach. The research hypothesis is a theoretical model consisting of the influence of work-life balance, servant leadership, and reward with mediator job satisfaction that can be used to predict and explain the emee engagement (FIT) with empirical data. The research respondent is the employee of Bank X in Bandung as much as 205 employees while the method of measuring data using a work-life balance scale, servant leadership and reward as an exogenous with a mediator job satisfaction to the employee engagement as endogenous with RMSEA 0.049. Data analysis using structural equation model (SEM) by using linear structural model (LISREL) version 8.72. Hypothesis testing structural relations included 5 variables fit, has the meaning the model matched (FIT) with field data. Hypothesis testing the structural relationship variables of the work-life balance, servant leadership, and reward simultaneously were able to describe the KK variable by 0.80 or 80%, while the relationship of job satisfaction against employee engagement 0.42 or 42%. The model accepted and the statement about the relationship of a variety of variables used is valid as a construct and can be inferred as the structural relationship.
Pelaksanaan Pengabdian kepada Masyarakat ini bertujuan memperkenalkan konsep pemasaran yang berorientasi pada peningkatan nilai pada setiap produk yang ditujukan kepada konsumen. Ditengah kondisi Pandemi Covid-19 saat ini dimana daya beli masyarakat menurun, banyak masyarakat yang terkena PHK dan kemudian menekuni usaha sendiri, adanya kemudahan pemasaran digital membuat banyak sekali bermunculan pengusahapengusaha baru. Banyaknya pengusaha baru yang bersaing ketat dengan pengusaha yang sudah ada ditambah adanya daya beli masyarakat yang menurun tentunya membuat masyarakat semakin selektif dalam membeli suatu produk dimana konsumen akan membeli suatu produk yang dirasakan memiliki nilai lebih (value) dibandingkan produk pesaing. Strategi pemasaran berdasarkan nilai merupakan konsep yang dapat berkembang berdasarkan kebutuhan yang ada pada konsumen dan peluang yang dapat diciptakan oleh produsen. Secara sederhana pelatihan ini bertujuan agar masyarakat sebagai pelaku usaha menyadari bahwa pemasaran berdasarkan nilai melihat pada peluang-peluang yang dapat dikembangkan sehingga meningkatkan kepuasan konsumen dimana kepuasan konsumen dapat meningkatkan loyalitas pelanggan. Dalam kegiatan ini dijelaskan bagaimana Marketing Mix dapat dijadikan panduan untuk melihat secara detail nilai yang dapat ditingkatkan. Secara keseluruhan peserta mengerti konsep pemasaran berdasarkan nilai dengan menggunakan alat ukur Marketing Mix, namun belum mampu mempratekkannya secara nyata dan terinci. Diperlukan penyertaan secara berkesinambungan dalam memberikan pelatihan sampai peserta mampu mempraktekannya.
The purpose of this study was to determine the relationship of service quality with patient satisfaction in Husada hospital Jakarta in order to provide a draft proposal regarding the quality of service in an effort to improve customer satisfaction. The variables of this study is the quality of service (independent variable) and customer satisfaction (dependent variable). Subjects were patients at the Husada hospital Jakarta totaling 100 patients were assigned to the non-probability sampling method accidental sampling. Measurements were made using a scale of Quality of Service which consists of 20 items, and Patient Satisfaction scale consisted of 12 items that are already on the validity and reliability. By using the technique of linear regression through SPSS for Windows version 21.0 was obtained in the regression R = 0.78 and R square = 0.609, p = 0.000 (p <0.05) indicating that patient satisfaction positively and significantly related to the quality of service equal to 0.780 and the role of service quality variables are able to explain the variable of 60.9% patient satisfaction. The study hypothesis which states "quality of care can improve patient satisfaction in Husada hospital Jakarta ", is accepted. Means the better the quality of service will be followed by increased patient satisfaction in Husada hospital Jakarta.
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