The Relative Effectiveness of Inoculation, Bolstering, and Combined Approaches in Crisis Communication

Wan, Hua-Hsin; Pfau, Michael

doi:10.1207/s1532754xjprr1603_4

Cited by 42 publications

(29 citation statements)

References 32 publications

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“…Inoculation theory suggests that change agents who do not develop and provide compelling justifications that overcome the potential or prevailing counterarguments, or who fail to demonstrate the validity of those justifications, end up inoculating recipients and increasing their immunity to change. Inoculation theory has been used successfully in increasing college student resistance to credit card advertisements (Compton & Pfau, 2004), preventing the erosion of public attitudes toward an organization following a crisis (Wan & Pfau, 2004), and increasing the resistance of supporters of political candidates to attack messages from opposing candidates (Pfau & Burgoon, 1988).…”

Section: Communication Breakdownsmentioning

confidence: 99%

Resistance to Change: The Rest of the Story

Ford

D'Amelio

2008

AMR

775

769

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Prevailing views of resistance to change tell a one-sided story that favors change agents by proposing that resistance is an irrational and dysfunctional reaction located "over there" in change recipients. We tell the rest of the story by proposing that change agents contribute to the occurrence of resistance through their own actions and inactions and that resistance can be a resource for change. We conclude by proposing how resistance might be restructured.

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Section: Communication Breakdownsmentioning

confidence: 99%

Resistance to Change: The Rest of the Story

Ford

D'Amelio

2008

AMR

775

769

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“…doi:10.1111/j. 1460-2466.2012.01658.x From McGuire's (1961) original formulation of inoculation theory, to the most recent laboratory experiments (e.g., Pfau et al, 2010), and across a diversity of research contexts examining the theory's applications in applied settings such as politics (e.g., , health (e.g., Pfau, Van Bockern, & Kang, 1992), and commerce (e.g., Wan & Pfau, 2004), inoculation theory has repeatedly demonstrated its efficacy, perhaps justifying its claim to being ''the grandparent theory of resistance to attitude change'' (Eagly & Chaiken, 1993, p. 561). Compton and Pfau's (2005) narrative review and Banas and Rains' (2010) meta-analysis survey more than 50 years of scholarship in inoculation.…”

mentioning

confidence: 99%

Effects of Postinoculation Talk on Resistance to Influence

Ivanov

Miller

Compton

et al. 2012

Journal of Communication

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Contemporary inoculation scholarship has focused on the process of resistance to persuasion, and recently begun to examine various incidental effects that may accompany inoculation treatments. This study considers how talk fits within both of these areas, not only as a byproduct of inoculation, but also as a potentially important contributor to the process of resistance. Results indicate inoculation not only enhances talk about the target issue, but such talk appears to bolsters resistance to subsequent counterattitudinal messages.

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“…Crisis communication is concerned with anticipation and planning, response, dissemination, and monitoring and evaluating the response to crisis situation in the various phases of a crisis event (Coombs, 2006(Coombs, , 2010. Precrisis (Coombs, 2010;Coombs & Holladay, 2002Dawar & Pillutla, 2000;Wan & Pfau, 2004), crisis response (Coombs, 2006(Coombs, , 2010Huang, Lin, & Su, 2005), and postcrisis phases have been identified by practitioners and academics. Crisis communication may be distinguished from disaster management, in the former's focus on organizational scenarios and the latter's focus on industrial scenarios (Coombs, 2010;Quarantelli, 1988).…”

Section: Crisis Communication Phases and Theoretical Framingmentioning

confidence: 99%

Environmental Conflict and Media Coverage of an Oil Spill in Trinidad

Steele

2016

Negotiation Conflict Man Res

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In December 2013, local media reported an oil spill off the southwestern coast of Trinidad. Subsequent media reports generated local and international interest, statements, and commentary from company and government interests and members of the La Brea community (fisherfolk and residents directly affected by the oil spill), the national community, trade unionists, politicians, oil spill experts, and environmentalists. As the news coverage developed, various narrative themes emerged. Within these themes, various conflict issues, mainly pertaining to the nature and focus of communication, and differences over the prevention, mitigation and management of environmental disasters were manifested in the media coverage and corporate communications management of crisis and reputation. Using crisis communication theory, and content analysis of media and company texts, this study examined the extent of media coverage and organizational and corporate communications framing of the creation, escalation, and management of a significant environmental conflict situation.

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The Relative Effectiveness of Inoculation, Bolstering, and Combined Approaches in Crisis Communication

Cited by 42 publications

References 32 publications

Resistance to Change: The Rest of the Story

Resistance to Change: The Rest of the Story

Effects of Postinoculation Talk on Resistance to Influence

Environmental Conflict and Media Coverage of an Oil Spill in Trinidad

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