The relationships among family and social interaction, loneliness, mall shopping motivation, and mall spending of older consumers

Kim, Youn‐Kyung; Kang, Jikyeong; Kim, Min Soo

doi:10.1002/mar.20095

Cited by 121 publications

(119 citation statements)

References 34 publications

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“…Another factor that could explain this difference is shopping alone versus with family members and/or friends. The social aspect of shopping is important to consumers' evaluation of the shopping experience (e.g., Kim et al 2005) and therefore might also affect consumers' response to store-induced stress. Our field quasiexperiment did not differentiate between shopping alone vs. with other individuals, which might explain the differences in response.…”

Section: Limitations and Future Researchmentioning

confidence: 99%

The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers

Albrecht

Hattula

Lehmann

2017

J. of the Acad. Mark. Sci.

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Shopping is sometimes a source of stress, leading to avoidance coping behavior by consumers. Prior research suggests that store-induced stress makes shopping an adverse experience and thus negatively affects consumers' purchase likelihood. We propose that consumers' response to shopping stress depends on their motivational orientation. The greater the in-store stress, the more likely task-oriented consumers are to abandon the trip without making purchases. However, recreationoriented consumers will be, up to a point, less likely to end the trip. The results of four studies show that the functional relationship between shopping stress and purchase abandonment changes from monotonic and positive for task-oriented consumers to an inverted U-shape for recreation-oriented consumers. Evidence of goal changes provides a process explanation for the differing functional relationships. The results offer an alternative explanation for why people buy or not and suggest approaches to structuring the shopping environment to appeal to both types of consumers.

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Section: Limitations and Future Researchmentioning

confidence: 99%

The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers

Albrecht

Hattula

Lehmann

2017

J. of the Acad. Mark. Sci.

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“…Amongst older shoppers this is of specific interest, as past research has shown that the sociality of the shopping experience is more prevalent for those people of an older age, particularly those living alone and therefore seeking social interaction to overcome loneliness and boredom, and fulfilling other benefits such as taking exercise and getting a change of scenery (e.g. Kim et al, 2005: Myers and Lumbers, 2008: Sudbury and Simcock, 2009). …”

Section: Implications For Researchmentioning

confidence: 99%

Older shopper types from store image factors

Angell

Megicks

Memery

et al. 2014

Journal of Retailing and Consumer Services

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This study aims to characterise the older shopper by exploring unobserved heterogeneity within the segment and developing an older shopper typology from an empirically derived store image scale. Store attribute theory informed a two-stage research design. Firstly, a 'pool' of salient store attributes was identified through in-depth interviews. Scales were then developed and quantitatively tested using data collected through a household postal survey. Seven store image factors emerged, forming the basis of the typology. Five clusters were subsequently profiled using behavioural and demographic variables: Prudent Neutrals, All-Round Demanders, Reluctant Casuals, Demanding Sociables, and Affluent Utilitarians. A discussion of the resultant classification's utility in terms of retail strategy, including opportunities for better targeting through adjustment of the retail offer, is presented. This study develops a store image scale that reflects the importance of store choice decisions of older shoppers, extending store image research by providing contemporary insights into the requirements of older shoppers in a changing retail environment.

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“…It is therefore imperative for the retailers and mall managers to make shopping an entertaining experience. While differentiating their outlets from those of their competitors, this would lead to increase in footfalls at their malls (Kim, Jikeyong and Minsung, 2005;Talmadge, 1995).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Holbrook and Hirschman (1982) argued that just information processing is not sufficient; they proposed a model accommodating different experiential variables that focuses on the symbolic, hedonic, and aesthetic nature of consumption. Kim et al (2005) classified experiential shopping constituting of utilitarian and hedonic factors.…”

Section: Literature Reviewmentioning

confidence: 99%

“…From the buyer's perspective, Kim et al, (2005), did a comprehensive study and identified 38 variables related to retail malls that affected shoppers' overall experience. These were divided into nine factors -layout and arrangement, design and architecture, additional facilities, mood, courtesy, getting out, exhibition, music and hanging around.…”

Section: Shopping Experience: Antecedent Factorsmentioning

confidence: 99%

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