The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers

Albrecht, Carmen-Maria; Hattula, Stefan; Lehmann, Donald R.

doi:10.1007/s11747-016-0514-5

Cited by 55 publications

(45 citation statements)

References 68 publications

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“…Further, participants were asked to read a shopping scenario related to the visuals that manipulated the levels of crowdedness and messiness (see Appendix). The manipulations were adapted from Albrecht, Hattula, and Lehmann (2017).…”

Section: Procedures and Measuresmentioning

confidence: 99%

Human crowding and store messiness: Drivers of retail shopper confusion and behavioral intentions

Coskun

Gupta

Burnaz

2019

J of Consumer Behaviour

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With today's cut‐throat competition, brick and mortar retailers are engaging in various in‐store elements like ambience, visual design, and social factors to entice consumers. However, these environmental stimuli if not used properly can lead to retail shopper confusion that can negatively influence shopper behavioral intentions. Drawing on the theoretical argument that information overload facilitates retail shopper confusion, two experimental studies are conducted. The findings of both studies suggest a main effect of human crowding and store messiness for each dimension of retail shopper confusion—irritation, inefficiency, and helplessness. Mediating role of retail shopper confusion between human crowding, store messiness, and shopping behavioral intentions is also examined. Interactive impact of human crowding and store messiness suggests store messiness to be more problematic. The moderating role of shopping motivations (task vs. recreational) is also examined that suggests the negative effect of retail shopper confusion for consumers pursuing recreational shopping motivations. These findings across the two studies offer a new perspective that recommend the importance of organized retail store environments. Theoretical and practical implications are discussed.

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Section: Procedures and Measuresmentioning

confidence: 99%

Human crowding and store messiness: Drivers of retail shopper confusion and behavioral intentions

Coskun

Gupta

Burnaz

2019

J of Consumer Behaviour

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“…Regarding passive coping strategies, researchers found that in-store stress can terminate an on-going purchase among task-oriented consumers. However, for recreation-oriented consumers, in-store stress creates an inverted U-shape on purchase abandonment [22]. Regarding active coping strategies, stress enhances both financial savings and spending on necessities [23] because both savings and necessities can compensate for a lack of control.…”

Section: Introductionmentioning

confidence: 99%

Frozen by stress: Stress increases scope insensitivity

Liu

2019

PLoS ONE

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Stress has become a widely experienced state all around the world, and previous literature has found that stress impacts individuals’ cognition, emotion, coping behaviors and psychological well-being in general. Relatively little is known about how stress influences individuals’ perception of stimuli changes, a ubiquitous phenomenon known as scope sensitivity. In the current work, we explore whether individuals with higher levels of chronic stress are sensitive to stimuli changes, such as price and quantity differences. Two empirical studies consistently show that chronically stressed individuals exhibit scope insensitivity, as they rated the expensiveness of two hotel rooms with different prices as being less different and indicated a smaller difference in their willingness-to-buy five CDs versus ten CDs. Possible explanations and theoretical and practical implications in the broader field are discussed.

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“…One major area of research within this theme is shopper behavior. For example, Albrecht et al (2017) investigate how shopping stress negatively affects consumers' purchase likelihood.…”

Section: Marketing Communicationsmentioning

confidence: 99%

Journal of the Academy of Marketing Science 1973–2018: an analytical retrospective

Calma

Martí-Parreño²,

Davies

2019

Scientometrics

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This paper analyses the entire publication history of the Journal of the Academy of Marketing Science (JAMS) by analyzing 1,747 documents from 1973 to June 2018. Citation networks were examined from available metadata such as author and index keywords, and institutional affiliations, and abstracts were analyzed using network analysis and text mining techniques. The analysis is supported by the use of data visualization tools and community detection algorithms. Results suggest three main communities addressed throughout JAMS' publication history (firm capability and performance, brand and value co-creation and customer service) and nine main themes (brands' strategic value, firms' strategy and financial performance, customer service, sales, marketing communications, retailing, distribution channel, global markets, and corporate social responsibility). Although empirical quantitative studies account the larger type of research published by JAMS, results also highlight JAMS contribution to marketing theory building and methodological issues in the shape of both conceptual/theoretical papers and scale development papers.

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The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers

Cited by 55 publications

References 68 publications

Human crowding and store messiness: Drivers of retail shopper confusion and behavioral intentions

Human crowding and store messiness: Drivers of retail shopper confusion and behavioral intentions

Frozen by stress: Stress increases scope insensitivity

Journal of the Academy of Marketing Science 1973–2018: an analytical retrospective

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