The Relationship between Tourist Satisfaction and Service Quality with Recommendation Intention: Study of a Cultural Heritage Site

Süer, Seda

doi:10.21325/jotags.2021.812

jotags

2021

DOI: 10.21325/jotags.2021.812

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The Relationship between Tourist Satisfaction and Service Quality with Recommendation Intention: Study of a Cultural Heritage Site

Seda Süer¹

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Cited by 2 publications

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A bibliometric analysis of total quality method literature in tourism for the last 19 years

UZUN¹,

Çetinsöz²

2022

Journal of Tourism Theory and Research

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The main objectives of Total Quality Management (TQM), which first emerged in 1950 in Japan with the contributions of Japanese pioneers of quality philosophy such as Deming and Juran, are expressed as continuous quality improvement, training and customer satisfaction in a business. The essence of the philosophy of Total Quality Management (TQM) is to ensure final customer satisfaction at every stage and fulfill customer needs accordingly. As a system that guarantees the targeted quality in an enterprise, Total Quality Management (TQM) continues to develop in the production sector as well as the service sector. The tourism industry, which is a labor-intensive industry, is being evaluated among sectors that are most affected by intense competition between businesses and countries. Therefore, Total Quality Management (TQM) is an extremely important factor in terms of the competitiveness of destinations and tourism businesses in the global market. Accordingly, the aim of this study was to reveal the change and development process within the last 19 years of studies dealing with the concepts of "Total Quality Management and Tourism" together in detail in international literature. Therefore, a bibliometric profile of the strong relationship between Total Quality Management and Tourism was established with the CiteSpace analysis method by using the variables deployed in previous studies, the methods used in the analyzes, and the obtained findings.

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A bibliometric analysis of total quality method literature in tourism for the last 19 years

UZUN¹,

Çetinsöz²

2022

Journal of Tourism Theory and Research

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Unutulmaz Turizm Deneyimlerinin Destinasyon İmajı, Tatmin, Tekrar Ziyaret Etme ve Tavsiye Etme Niyeti Üzerindeki Etkisinin İncelenmesi

Çavuşoğlu

Demirağ

KAPLAN

2023

İktisadi İdari Ve Siyasal Araştırmalar Dergisi

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Çalışma, hafızaya dayalı turizm deneyimleri, destinasyon imajı, tatmin, tekrar ziyaret etme niyeti ve tavsiye etme niyeti arasındaki ilişkiyi ölçmek amacıyla gerçekleştirilmiştir. Çalışmada, veri toplamak amacıyla anket tekniğini kullanılmıştır. Evrenin geniş bir alanı kapsaması nedeniyle araştırmada “kolayda örneklem yöntemi” kullanılmıştır. Antalya’yı ziyaret eden 397 yerli turistten veri toplanmıştır. Veriler, çevrimiçi ortamlarda toplanmıştır. Araştırmanın veri analizi için Smart (PLS-SEM) kullanılmıştır. Hipotezlerin testi için bootstrapping tekniği kullanılmıştır. Çalışma kapsamında yapısal eşitlik modellemesi kullanılmıştır. Gerçekleştirilen yapısal eşitlik modeli sonuçlarına göre, hafızaya dayalı turizm deneyiminin tekrar ziyaret etme niyeti üzerinde pozitif etkisi bulunmaktadır. Ayrıca, hafızaya dayalı turizm deneyiminin tavsiye etme niyeti, destinasyon imajı ve tatmin üzerinde pozitif bir etkisi bulunmaktadır. Çalışma sonuçlarına göre destinasyon imajının tekrar ziyaret etme niyeti, tavsiye etme niyeti ve tatmin üzerinde pozitif etkisi bulunmaktadır. Son olarak, tatminin, tekrar ziyaret etme niyeti ve tavsiye etme niyeti üzerinde olumlu etkisi vardır.

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scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

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The Relationship between Tourist Satisfaction and Service Quality with Recommendation Intention: Study of a Cultural Heritage Site

Cited by 2 publications

References 29 publications

A bibliometric analysis of total quality method literature in tourism for the last 19 years

A bibliometric analysis of total quality method literature in tourism for the last 19 years

Unutulmaz Turizm Deneyimlerinin Destinasyon İmajı, Tatmin, Tekrar Ziyaret Etme ve Tavsiye Etme Niyeti Üzerindeki Etkisinin İncelenmesi

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