The relationship between patient satisfaction with physical therapy care and global rating of change reported by patients receiving worker's compensation

Beattie, Paul; Nelson, Roger M.; Heintzelman, Matthew B.

doi:10.3109/09593985.2010.490575

Cited by 15 publications

(9 citation statements)

References 38 publications

(19 reference statements)

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“…Responses to satisfaction surveys are difficult to interpret because they usually refer to a complex function of expectations that may vary greatly among patients despite comparable care [4]. However the use of feedback provided by patient satisfaction surveys helps to incorporate patient views into clinical practice and may lead to improved outcomes following treatment [5,6]. Over the years, several questionnaires have been developed to evaluate concepts such as patient satisfaction or experience [7-10].…”

Section: Introductionmentioning

confidence: 99%

Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Vanti

Bonetti²,

Ceron

et al. 2013

BMC Musculoskelet Disord

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BackgroundAlthough patient satisfaction is a relevant outcome measure for health care providers, few satisfaction questionnaires have been generally available to physical therapists or have been validated in an Italian population for use in the outpatient setting. The aim of this study was to translate, culturally adapt, and validate the Italian version of the Physical Therapy Outpatient Satisfaction Survey (PTOPS).MethodsThe Italian version of the PTOPS (PTOPS-I) was developed through forward-backward translation, review, and field-testing a pre-final version. The reliability of the final questionnaire was measured by internal consistency and test-retest stability at 7 days. Factor analysis was also used to explore construct validity. Concurrent validity was measured by comparing PTOPS-I with a 5-point Likert-type scale measure assessing the Global Perceived Effect (GPE) of the treatment and with a Visual Analogue Scale (VAS).Results354 outpatients completed the PTOPS-I, and 56 took the re-test. The internal consistency (Cronbach’s alpha) of the original domains (Enhancers, Detractors, Location, and Cost) was 0.758 for Enhancers, 0.847 for Detractors, 0.885 for Location, and 0.706 for Cost. The test-retest stability (Intra-class Correlation Coefficients) was 0.769 for Enhancers, 0.893 for Detractors, 0.862 for Location, and 0.862 for Cost. The factor analysis of the Italian version revealed a structure into four domains, named Depersonalization, Inaccessibility, Ambience, and Cost. Concurrent validity with GPE was significantly demonstrated for all domains except Inaccessibility. Irrelevant or non-significant correlations were observed with VAS.ConclusionThe PTOPS-I showed good psychometric properties. Its use can be suggested for Italian-speaking outpatients who receive physical therapy.

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Section: Introductionmentioning

confidence: 99%

Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Vanti

Bonetti²,

Ceron

et al. 2013

BMC Musculoskelet Disord

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show abstract

“…In a study by Hush et al on the comparison of satisfaction of musculoskeletal patients at an international level, the correlation between satisfaction and GRC was low (r = -0.22) (29). In a study by Beattie et al a significant negative correlation was found between GRC and patient satisfaction, and the correlation with Med Risk's factors was also poor to moderate (-0.18 to -0.30) (30).…”

Section: Discussionmentioning

confidence: 96%

Translation, Cross-Cultural Adaptation, Reliability and Construct Validation of Patient Satisfaction with the Physical Therapy Questionnaire in Persian

Mosallanezhad

Abdolalizadeh

Salavati

et al. 2019

Middle East J Rehabil Health Stud

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Background: This methodological study evaluated the psychometric properties of the Persian version of the questionnaire for patients' satisfaction with physical therapy. Methods: The Persian version of this questionnaire was prepared through forward and backward translation. Its reliability was examined by the intraclass correlation coefficient (ICC) and Cronbach's alpha. Structural validity was evaluated through confirmatory factor analysis and assessing the correlation between the score of the questionnaire with the visual analog score (VAS) and global rating of change (GRC) scale. The correlation of the questionnaire was checked with PTPSQ. Results: A total of 297 patients with musculoskeletal disorders at public physical therapy centers in Kerman, Iran, participated in this study and 40 participants, five to seven days later, answered the questionnaire again. Cronbach's alpha coefficient was 0.95 and ICC was 0.88. The confirmatory factor analysis confirmed the four-factor solution. The correlation coefficients of the total score of the questionnaire with the VAS and GRC scores were -0.24 (P = 0.0001) and -0.32 (P = 0.0001), respectively. The correlation of this questionnaire with the other physiotherapy satisfaction questionnaire was good. Conclusions: The Persian version of the 14 items on patient satisfaction with physical therapy questionnaire exhibited acceptable reliability and validity.

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“…The VAS is based on a 10-cm line that the patient reports pain in a range of 0 to 10 [27]. The GRC measures the change in the patient's status after the treatment [38]. We chose the GRC because it has a wide range of response choices that would allow a precise estimate of the change in health status that is independent of satisfaction with care [39].…”

Section: Divergent Validitymentioning

confidence: 99%

Measurement Properties of Physical Therapy Patient Satisfaction Questionnaire (PTPSQ) in an Iranian Musculoskeletal Population

Abdolalizadeh

Mosallanezhad

Saeedi

et al. 2021

PTJ

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Purpose: A valid and reliable tool that could measure patient satisfaction with physical therapy care for Persian-speaking patients will improve communication and enhance the involvement of people in research on health care quality and disparities. We aimed to evaluate the psychometric properties of the Persian version Physical Therapy Patient Satisfaction Questionnaire (PTPSQ). Methods: In this cross-sectional study, a prospective validation study design was adopted. In this methodological study, 297 patients from several physiotherapy centers in Kerman City, Iran, were evaluated using the PTPSQ. After the seventh session, a demographic questionnaire, visual analog scale, and the global rating of change were also answered by the participants (time point 1). The psychometric evaluation included factor analysis, divergent validity, convergent validity, and analysis of floor and ceiling effects. Reproducibility and internal consistency were investigated in this regard. To assess the test-retest reliability, 40 participants (randomly selected) completed the PTPSQ, again 24 to 48 hours later (time point 2). This research project was reviewed and approved by the Ethics Committee of the University of Social Welfare and Rehabilitation Sciences, Tehran, Iran. SPSS v. 24 was used for statistical analysis. Results: The interclass correlation coefficient was in the range of 0.80-0.94 with the Cronbach alpha coefficient of 0.92. The standard error of measurement, minimal detectable change, and coefficient of variation for the questionnaire were 5.14, 14.39, and 0.21, respectively. Factor analysis revealed the 3-factor model. The relationship between the PTPSQ scores and the patient satisfaction index was relatively good (>0.40). Conclusion: Our results showed strong psychometric properties of the PTPSQ. Thus, we recommended its use in the Persian-speaking population.

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The relationship between patient satisfaction with physical therapy care and global rating of change reported by patients receiving worker's compensation

Cited by 15 publications

References 38 publications

Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Translation, Cross-Cultural Adaptation, Reliability and Construct Validation of Patient Satisfaction with the Physical Therapy Questionnaire in Persian

Measurement Properties of Physical Therapy Patient Satisfaction Questionnaire (PTPSQ) in an Iranian Musculoskeletal Population

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