The relationship between organizational communication and missed nursing care in oncology wards in Taiwan

Abstract

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Exploring the role of communication in missed nursing care: A systematic review

“…Consistent with the results of Albsoul, the reason for this link may be that the hierarchical system in the medical system destroys the communication between nursing teams or between nurses and doctors, resulting in missed nursing care (Albsoul et al, 2019). Conversely, basic care interventions also affected different dimensions of communication (Pan & Lin, 2021). Managers can create a working atmosphere of equality, In addition, improved communication between nurses and patients increased patient satisfaction but does not reduce omitted care (Prosser et al, 2020), which may be due to the imperfect intervention measures adopted in the study (paper checklists and pencils This study has some limitations.…”

“…Pan & Lin found that both sociodemographic characteristics and work environment factors influenced communication (Pan & Lin, 2021). In terms of sociodemographic characteristics, N3/N4 level nurses and nursing leaders were less satisfied with organizational communication ( p < .05); in terms of work environment, the higher nurses' satisfaction with work environment factors was, the higher their satisfaction with organizational communication.…”

“…In terms of sociodemographic characteristics, N3/N4 level nurses and nursing leaders were less satisfied with organizational communication ( p < .05); in terms of work environment, the higher nurses' satisfaction with work environment factors was, the higher their satisfaction with organizational communication. Work environment‐related factors included nurse retention, the worksite, nursing resources, unit manpower sufficiency status and work environment satisfaction (including degree of current job satisfaction, degree of role satisfaction and teamwork satisfaction; p < .05; Blackman et al, 2015; Pan & Lin, 2021).…”

“…In terms of work environment, nurses with low turnover intentions (Haftu et al, 2019;Pan & Lin, 2021), and high teamwork satisfaction (Chegini et al, 2020) were less likely to report that nursing activities were missed; however, findings on the association between shift time and missed nursing care were inconsistent. Kalisch showed that the omission of care was more frequently reported during the day shift (Kalisch et al, 2011), while Haftu concluded that day shift nurses had a small probability of missing care (Haftu et al, 2019).…”

“…In this framework, at the nurse level, communication‐related issues such as ineffective communication and communication barriers increase nurses' perceptions of the omission of care, which ultimately affect nurses' and patients' outcomes. Communication is considered effective when the receiver receives the same information that the sender conveys (Pan & Lin, 2021). It is a challenge for health care workers to maintain effective communication in an environment where nursing resources and time are limited, workloads are high, and patients' conditions are complex and changing.…”