The Relationship between Organizational Citizenship Behavior and Performance of the Staff of Qazvin University of Medical Sciences and Health Services

Tehran, Gholamreza Memarzadeh; Abtahi, Masoumeh Sadat; Esmaeili, Soheila

doi:10.6007/ijarbss/v3-i9/239

Cited by 7 publications

(11 citation statements)

References 19 publications

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“…This result therefore implies that 100 percent increase in the sportsmanship citizenship behaviour of staff could stimulate approximately 15 percent increase in employee performances. This result is in line with previous studies that also reported positive relationship between sportsmanship and employee performance in the educational sector (Tehran, Abtahi & Esmaeili, 2013;Noni Huak, Pivi & Hassan, 2015;Romle, Talib and Shahuri, 2016). Model 3 of Table 4 further shows that courteous citizenship behaviour of the staff of the institution positively influences employee performance (β=.383, p<.01).…”

Section: Effect Of Ocb On Performance Of Employeessupporting

confidence: 93%

“…Therefore, a 100 percent increase in conscientiousness attitude of staff of the institution could stimulate 12 percent increase in performance of the employees. This result is in line with the study of Tehran, Abtahi and Esmaeili (2013) that also reported positive relationship between conscientiousness and employee performance of higher educational institutions. The sportsmanship citizenship behaviour of staff of the institution positively influences employee performance (β=.160, p<.10).…”

Section: Effect Of Ocb On Performance Of Employeessupporting

confidence: 92%

“…Agustiningsih et al (2016) in the survey of 138 Account Representative (AR) Supervision of the work in the Tax Office in Malang area revealed no relationship between OCB and the performance of AR Supervisors. Tehran, Abtahi and Esmaeili (2013) in the study of OCB linkage with the performance of Staff of Qazvin University of Medical Sciences and Health Services reported that OCB dimensions like altruism, work ethics, sportsmanship and civic behaviour positively stimulates employee performance. However, polite and considerate dimensions of OCB had no relationship with employee performance.…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

See 2 more Smart Citations

Effect of Organizational Citizenship Behaviour on Performance of Employees of Kumasi Technical University: Moderating Role of Work Overload

Dwomoh

Gyamfi

Luguterah

2019

TR1010

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The stressors of the teaching and non---teaching staff of tertiary institutions of Ghana are perceived to emanate from resource inadequacy and enormous work overload. This study therefore sought to investigate the moderating role of work overload in the relationship between OCB and the performance of employees using Kumasi Technical University as the study area. The quantitative study involved the survey of 250 staff through the administration of structured questionnaire and the analysis of data using hierarchical regression modeling method. The study revealed positive relationship between OCBs like conscientiousness, sportsmanship, courtesy, organizational loyalty and employee performance in the higher educational institution. Courtesy produced the highest effect on the performance of employees. Nonetheless, altruism and civic virtue behaviours of workers of the higher educational institution had no significant effect on the performance of employees. The workers engagement in these behaviours, however, enormously increases the workload and adversely affects the performance of the workers. Work overload was generally a Quasi---Moderator in the relationship between altruism, conscientiousness, sportsmanship, organizational loyalty and employee performance in the higher educational institution. Sportsmanship was the only factor that adversely moderated the effect of work overload on the performance of the workers. Based on these findings, the study recommends promotion of OCB practices and proper management of work overload of workers.

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Section: Effect Of Ocb On Performance Of Employeessupporting

confidence: 93%

Section: Effect Of Ocb On Performance Of Employeessupporting

confidence: 92%

Section: Literature Review and Hypothesesmentioning

confidence: 99%

See 1 more Smart Citation

Effect of Organizational Citizenship Behaviour on Performance of Employees of Kumasi Technical University: Moderating Role of Work Overload

Dwomoh

Gyamfi

Luguterah

2019

TR1010

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“…High QWL is very important for organizations to attract and retain workers (Kasraei, et al, 2014). The results of this study are not in accordance with previous studies by Sofiah et al (2014), Kashani (2012), Nair (2013), Tehran et al (2013) and Kasraie et al (2014). The results show the influence of QWL on OCB.…”

Section: The Effect Of Qwl On Ocbcontrasting

confidence: 99%

“…Several studies have been conducted to connect QWL with OCB. The research was conducted by: Sofiah et al (2014), Kashani (2012), Nair (2013), Tehran et al (2013) and Kasraie et al (2014). The results show the influence of QWL on OCB.…”

Section: Qwl and Ocbmentioning

confidence: 99%

The Effect of Quality of Work Life (QWL) on Job Satisfaction and Organization Citizenship Behavior (OCB) (A Study of Nurse at Numerous Hospitals In Malang, Indonesia)

Ruhana

2019

JPAS

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Pengaruh Personality, Budaya Organisasi Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Serta Dampaknya Terhadap Kinerja Guru Pada Sekolah Menengah Di Kecamatan Indra Makmur Kabupaten Aceh Timur

Satria¹,

Matriadi

Maryudi

2021

j. manaj. Indonesia

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The purpose of this study was to determine and analyze the influence of personality, organizational culture and organizational commitment on organizational citizenship behavior and teacher performance in high schools in Indra Makmur District, North Aceh Regency. The number of samples in this study were 126 teachers obtained by saturated sample technique. The data analysis method used was Structural Equation Modeling (SEM) using AMOS 21 software. The results of this study found that directly, personality and organizational culture had a positive and significant effect on organizational citizenship behavior, while organizational culture has no significant effect. Furthermore, the results of the study found that personality and organizational citizenship behavior had a positive effect on teacher performance, but organizational culture had a negative effect and organizational commitment had no significant effect. The results of the mediation effect test found that organizational citizenship behavior is able to fully mediate the influence of organizational culture and personality on performance, but not to be a mediator on the effect of organizational commitment on theacher performance.Keywords : Personality, Organizational Culture, Organizational Commintment, Organizational Citizenship Behavior and Theacher Performance

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The Relationship between Organizational Citizenship Behavior and Performance of the Staff of Qazvin University of Medical Sciences and Health Services

Cited by 7 publications

References 19 publications

Effect of Organizational Citizenship Behaviour on Performance of Employees of Kumasi Technical University: Moderating Role of Work Overload

Effect of Organizational Citizenship Behaviour on Performance of Employees of Kumasi Technical University: Moderating Role of Work Overload

The Effect of Quality of Work Life (QWL) on Job Satisfaction and Organization Citizenship Behavior (OCB) (A Study of Nurse at Numerous Hospitals In Malang, Indonesia)

Pengaruh Personality, Budaya Organisasi Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Serta Dampaknya Terhadap Kinerja Guru Pada Sekolah Menengah Di Kecamatan Indra Makmur Kabupaten Aceh Timur

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