The Relationship between Nurses' Job Satisfaction and Inpatient Satisfaction: An Exploratory Study in a Taiwan Teaching Hospital

BackgroundThe current healthcare climate is characterized by a constant battle for the provision of quality care with limited resources and with patient satisfaction receiving increased attention, there is a need for reliable and valid assessment measures. This study describes the adaptation, testing and validation of the Risser Patient satisfaction Scale in an oncology care setting in Greece. The rationale for this study lies in the scarcity of such measures in the Greek language.MethodsThis is a test retest validation study in Greece. Data were collected from 298 hospitalized cancer patients. The validation methodology included the assessment of the item internal consistency, using the Cronbach alpha coefficient. The test-retest reliability was tested by the Kappa correlation coefficient.ResultsThe scale demonstrated very good psychometric properties. The internal consistency of the instrument was good, Cronbach’s alpha was found to be 0.78 (p<0.001) and Kappa coefficient for reproducibility was found to be K=0.89 (95% CI: 0.83-0.91 p<0.0001).ConclusionThe findings demonstrated strong agreement of the scale, suggesting that the Greek version offers substantial reliability. This study provides a valid and reliable tool to assess patient satisfaction in oncology settings. Means to monitor patient satisfaction, a key aspect of the policy agenda for quality care remain important for nurse leaders to develop better care in oncology settings.

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“…The positively skewed attitude toward nursing care found here is consistent with other studies of attitudes toward nurses [5,56,57]. …”

Section: Resultssupporting

confidence: 92%

Risser patient satisfaction scale: a validation study in Greek cancer patients

Charalambous

Αδαμακίδου

2012

BMC Nurs

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“…4; median = 50; mode = 53). The mean up-to-date time of employment as a nurse was 28 years (standard deviation = 8.8; median = 30; mode = 30), and as an occupational nurse -16 years (standard deviation = 10; median = 13; mode = 10).…”

Section: Resultsmentioning

confidence: 99%

“…From the patient's point of view, undoubtedly, one of the important issues is nursing quality. Many surveys show that job satisfaction is a very important nursing quality outcome indicator [4][5][6][7]. The study aimed at general assessment of the Polish OMS system after over ten years of its functioning in the current shape, made by occupational nurses.…”

Section: Resultsmentioning

confidence: 99%

Job satisfaction of occupational medicine nurses in Poland

Sakowski¹

2012

International Journal of Occupational Medicine and Environmental Health

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Objectives:The study aimed at assessment of the Polish occupational medicine service system after over ten years of functioning in the current shape, made by occupational nurses. The article focuses on the job satisfaction level among Polish occupational medicine nurses. Materials and Methods: The survey was performed among 600 randomly selected occupational medicine nurses, registered in the regional occupational medicine centers. A questionnaire, designed by the research team, containing several questions concerning different aspects of OMS system assessment, including a part dedicated to job satisfaction assessment, was sent to the selected occupational nurses. The response rate was 33.3% (200 questionnaires). Results: The survey shows a relatively high satisfaction level in case of five out of eleven investigated job aspects, and a very low satisfaction level in case of two of them ("Possibility of professional promotion", "Salary"). 26% of the OMS nurses had considered going abroad to work as a nurse in the general health care system, and 17% in the OHS system. Almost 25% of them would not choose a profession of an occupational nurse once again, including 10% who would not choose a nurse job at all. There is a statistically significant correlation between the general job satisfaction and satisfaction with other aspects of nursing work. A strong correlation was observed in case of "Scope of performed tasks" and "Cooperation with employers (clients of the occupational medicine service units)". There is a statistically significant correlation of average strength between the decision concerning choosing an occupational nurse job in case of taking a decision on professional carrier once again and "General job satisfaction". Conclusion: Polish occupational nurses are satisfied with their job, however only 26% are fully satisfied. In their work there is place for improvement. The areas which definitely need attention and improvement are "Possibility of professional promotion" and "Salary". Improvements in cooperation between occupational nurses and physicians can make it close to the best practice.

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“…[13], in the United States, showed that patients’ sense of confidence and continuity of care were linked to physician satisfaction. In an exploratory study conducted in Taiwan, Tzeng and Ketefian [14] reported that nurses’ satisfaction was positively associated with pain management, explanations regarding care, and courtesy toward patients and their families. Studies have shown correlations between the physician-nurse relationship and mortality rates, medical errors and hospital length-of-stay [15].…”

Section: Introductionmentioning

confidence: 99%

Developing a tool to measure satisfaction among health professionals in sub-Saharan Africa

Faye

Fournier

Diop³

et al. 2013

Hum Resour Health

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BackgroundIn sub-Saharan Africa, lack of motivation and job dissatisfaction have been cited as causes of poor healthcare quality and outcomes. Measurement of health workers’ satisfaction adapted to sub-Saharan African working conditions and cultures is a challenge. The objective of this study was to develop a valid and reliable instrument to measure satisfaction among health professionals in the sub-Saharan African context.MethodsA survey was conducted in Senegal and Mali in 2011 among 962 care providers (doctors, midwives, nurses and technicians) practicing in 46 hospitals (capital, regional and district). The participation rate was very high: 97% (937/962). After exploratory factor analysis (EFA), construct validity was assessed through confirmatory factor analysis (CFA). The discriminant validity of our subscales was evaluated by comparing the average variance extracted (AVE) for each of the constructs with the squared interconstruct correlation (SIC), and finally for criterion validity, each subscale was tested with two hypotheses. Two dimensions of reliability were assessed: internal consistency with Cronbach’s alpha subscales and stability over time using a test-retest process.ResultsEight dimensions of satisfaction encompassing 24 items were identified and validated using a process that combined psychometric analyses and expert opinions: continuing education, salary and benefits, management style, tasks, work environment, workload, moral satisfaction and job stability. All eight dimensions demonstrated significant discriminant validity. The final model showed good performance, with a root mean square error of approximation (RMSEA) of 0.0508 (90% CI: 0.0448 to 0.0569) and a comparative fit index (CFI) of 0.9415. The concurrent criterion validity of the eight dimensions was good. Reliability was assessed based on internal consistency, which was good for all dimensions but one (moral satisfaction < 0.70). Test-retest showed satisfactory temporal stability (intra class coefficient range: 0.60 to 0.91).ConclusionsJob satisfaction is a complex construct; this study provides a multidimensional instrument whose content, construct and criterion validities were verified to ensure its suitability for the sub-Saharan African context. When using these subscales in further studies, the variability of the reliability of the subscales should be taken in to account for calculating the sample sizes. The instrument will be useful in evaluative studies which will help guide interventions aimed at improving both the quality of care and its effectiveness.

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The Relationship between Nurses' Job Satisfaction and Inpatient Satisfaction: An Exploratory Study in a Taiwan Teaching Hospital

Cited by 59 publications

References 8 publications

Risser patient satisfaction scale: a validation study in Greek cancer patients

Risser patient satisfaction scale: a validation study in Greek cancer patients

Job satisfaction of occupational medicine nurses in Poland

Developing a tool to measure satisfaction among health professionals in sub-Saharan Africa

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