The relationship between attraction, perception of service, opportunities and tourist satisfaction in backwater tourism in Alappuzha district of Kerala in India

Joseph, Legy C; Soundararajan, Vasanthi; Parayitam, Satyanarayana

doi:10.1177/14673584211044087

Cited by 3 publications

(1 citation statement)

References 67 publications

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“…Among these features, providing health services at affordable costs is considered to be the most important reason for preference. These features ensure satisfaction and fulfillment of expectations in patients (Joseph et al, 2021). Therefore, the satisfaction of patients visiting Turkey for various reasons is an important factor that affects other patients who may come from their home countries to visit Turkey for the health services they plan to receive (Özsarı & Karatana, 2013).…”

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confidence: 99%

The Effect of Patient Expectations and Satisfaction on Regional Trust in Health Tourism: A Private Hospital Example

Kuşcu,

Yorulmaz,

Göde

2024

Journal of International Health Sciences and Management

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In this study, the effect of health tourists' expectations and satisfaction on their sense of trust in Turkey was examined. In line with the purpose of the research, the sample of the study consists of 178 patients whose structure was determined by the simple random sampling method among the patients in the institution in order to receive health care services. The data were analyzed with the SPSS program. 52.8% of the 178 tourists participating in the research were female and 47.2% were male. In terms of the age variable, 41.6% of the tourists were between the ages of 18-30, 36.5% were between the ages of 31-45, and 21.9% were aged 46 and over. When the educational status variable of the tourists is examined, it was determined that 42.7% of them are primary school graduates, 14.6% were high school graduates, 33.1% were university graduates, and 9.6% were master's and doctorate degrees. As a result of the analysis, it has been determined that meeting the expectations and satisfaction of the participating health tourists has a statistically significant and positive effect on the sense of trust in Turkey. In line with these results, as the expectations of the patients are met and their satisfaction increases, their confidence in Turkey increases

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Section: Introductionmentioning

confidence: 99%

The Effect of Patient Expectations and Satisfaction on Regional Trust in Health Tourism: A Private Hospital Example

Kuşcu,

Yorulmaz,

Göde

2024

Journal of International Health Sciences and Management

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Community support and benefits, culture and hedonism as moderators in the relationship between brand heritage, tourist satisfaction and revisit intention

Raja,

Soundararajan,

Parayitam

2023

JHTI

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PurposeThis research explores the antecedents of tourist satisfaction and revisit intention, especially in light of the post-pandemic environment that pushed tourism to the lowest level in the present decade. A comprehensive conceptual model based on the brand equity theory (BET) is developed, and interrelationships between brand heritage, community support and benefits, hedonism, culture, tourist satisfaction and revisit intention.Design/methodology/approachThe data were collected from 670 tourists visiting one of the heritage destinations in southern India (Kanchipuram). After checking the psychometric properties of the survey instrument, the hypotheses were tested using path analysis and Hayes's PROCESS macros.FindingsThe results indicate that heritage brand of destination sites is positively associated with (1) tourist satisfaction and (2) tourist revisit intention. The findings also support the positive effect of attractiveness of products is positively related to tourist satisfaction, which in turn, is a significant predictor of tourist revisit intention. The findings also support that community support benefits moderating the relationship between heritage brand and attractiveness of products in heritage destinations tourist satisfaction.Practical implicationsThis study has several implications for practicing managers engaged in maintaining heritage destinations. As this research highlights the importance of heritage brands of destinations in influencing tourist satisfaction, local communities and policymakers need to provide the necessary infrastructure and facilities at these destinations. Further, local entrepreneurs are motivated to invest in delivering products that attract tourists.Originality/valueThe conceptual model developed in this study, is first of its kind, to the best of the authors’ knowledge, that investigates the effect of hedonism (second moderator) moderating the relationship between tourist satisfaction and culture (first moderator) in influencing tourists to revisit their intention. In addition to direct relationships, the moderating role of community support and benefits, culture and hedonism makes a unique contribution to the bourgeoning literature on tourism especially in Indian context.

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What Is the Perspective of Millennial Tourists on the Revitalization of Tourism Development in New Ikn?

Jiuhardi

Rosyadi

Wijayanti

et al. 2023

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The election of East Kalimantan as the new capital city is an optimistic momentum for development stakeholders, especially the tourism industry. The analogy, one of the benchmarks in tourism excellence can be assessed from efforts to change the crisis of tourist confidence into collective certainty. This scientific work aims to detect the factors that influence tourist attractiveness in the new IKN. The core of tourist attraction is built through access to information, tourism facilities, value added tourism, tourism tariffs, and market orientation. The case revolves around six destination clusters based on four IKN tourism buffer zones: Archipelago Zero Point, Mentawir Tourism Village, Bangkirai Hill, Pampang Cultural Village, Tanah Merah Beach, and Balikpapan Botanical Garden. Interview data collection involved 438 millennial tourists from domestic and foreign countries. In principle, the linear regression method is applied to investigate the relationship between variables. As a result, facilities, added value, tariffs, and market orientation have a positive impact on tourist attractiveness. Other statistical outputs clarify that access to information actually has no effect on tourist attractiveness. This paper also providing holistic findings on tourism revitalization for the future agenda.

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The relationship between attraction, perception of service, opportunities and tourist satisfaction in backwater tourism in Alappuzha district of Kerala in India

Cited by 3 publications

References 67 publications

The Effect of Patient Expectations and Satisfaction on Regional Trust in Health Tourism: A Private Hospital Example

The Effect of Patient Expectations and Satisfaction on Regional Trust in Health Tourism: A Private Hospital Example

Community support and benefits, culture and hedonism as moderators in the relationship between brand heritage, tourist satisfaction and revisit intention

What Is the Perspective of Millennial Tourists on the Revitalization of Tourism Development in New Ikn?

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