THE QUEST FOR WORLD CLASS IT CAPABILITY IT Is Key to Achieving Quality Goals

Murray, Richard J.

doi:10.1080/07399019108964991

Cited by 12 publications

(6 citation statements)

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“…The first studies relating IT and QM date back to the 1990s and focus on IT as a facilitator in the implementation of a QM program (Kondstadt, 1990). This initial research conceives IT only in its technical aspect, that is, how the tools that compose IT facilitate data collection in real time and permit the control of internal processes and other measurement systems needed to support the implementation of a total quality management system (TQM) (Aiken et al, 1996; Counsell, 1997; Miller, 1997; Murray, 1991); or, more generally, how IT influences QM through the strategic areas of human and technological resources (Zadrozny and Ferrazzi, 1992). The study by Ayers (1993) is one of the first to relate these two disciplines to each other.…”

Section: Information Technology Competence and Quality Management Pramentioning

confidence: 99%

“…In that sense, quality management (QM) offers one of the sets of organizational practices related to Operations Management that is most frequently and well-established in firms (Sousa and Voss, 2002; Nair, 2006). The literature review shows that QM plays an important role in improving the firm's competitive position (Reed et al, 2000) and that the proper application of IT can influence this relationship (Murray, 1991; Aiken et al, 1996; Cortada, 1995; Forza, 1995; Ahmed and Ravichandran, 1999; Perez-Arostegui et al, 2012). Thus, the development of an IT competence will improve the efficacy of QM practices, enabling firms to achieve a better competitive position (Pearson et al, 1995).…”

Section: Introductionmentioning

confidence: 99%

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Exploring the relationship between information technology competence and quality management

Pérez-Aróstegui

Bustinza

Barrales‐Molina

2015

BRQ Business Research Quarterly

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The introduction of information technology (IT) has become a necessity to compete in most industries, so simple implementation of an IT strategy is not enough to achieve a better firm performance. Literature review shows IT as a useful tool only when it is combined with other firm resources and practices. The purpose of this paper is to analyze the complementarity between IT and one of the most prevalent and well-established set of organizational practices, Quality management practices (QMP). Structural equation modeling with data collected from managers in 230 Spanish firms shows a positive and significant relationship between IT and QMP. The findings provide us with in-depth understanding of both disciplines and several conclusions for its success.

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Section: Information Technology Competence and Quality Management Pramentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Exploring the relationship between information technology competence and quality management

Pérez-Aróstegui

Bustinza

Barrales‐Molina

2015

BRQ Business Research Quarterly

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“…Zadrozny and Ferrazzi (1992) [20] explained that, IS plays an important part in the application. Murray (1991) [21] stated that IT is used to evaluate, comprehend, and advance an organisation"s level of sustainable and quality enhancement. IT supports TQM through the application of statistical process control (SPC), Design of Experiments, FMEA, QFD and self-assessment to achieve its Competitive advantages.…”

Section: B Tqm and Information Technologymentioning

confidence: 99%

Role of Information Technology and Information System as an Antecedent to Successful Implementation of TQM

Ray*,

Tripathi

2020

IJRTE

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Many organisations have used Information Technology (IT) and Information System (IS) for successfully implementing Total Quality Management (TQM). With the aid of IT many firms have been able to provide higher quality goods and services. Competition at the international level has expanded the importance of quality in the area of business. The world of business now faces more competition than ever with challenges and pressure growing day by day. Therefore, the focus on quality of product and services is now more paving the way for TQM practices on a large scale. As we are aware, Technology drive the world so how can the business world remain unaffected by it. Hence it is widely used for achieving the desired result. TQM is a management philosophy and IT is best explained as the telecommunication, hardware and software that helps in processing, collecting, storing and transmitting multimedia information. One of the many reasons for the expanding TQM practices is also the cost ratio, which has been possible because of computer processing. This has made the procedure economical in firms. Information System is an integral part of a firm because information is one of the main assets of a firm. Many firms depend on technology based information system for the organisation’s day-to-day activities such as decision making at a managerial level and for getting strategic advantages. It aids in decreasing wasteful spending helps in excellent and error free documentation, analysis and measuring all activities of an organization. The combination IT and TQM plays a vital role in ensuring a bug free and easy to maintain procedures and applications of the changing needs of a firm. The technologies that are used are Database management system (DBMS); Distributed data processing; Object Oriented Programs; Parallel processing; Data Warehousing; Replication; Networks; Neural Networks and Information Communication System Programs.. Basic objectives of Information Systems are to enhance the production, quality development, enhanced service delivery, reduced costs, and increasing the competitiveness of the organization's. An organization’s development expansion and growth require a combination of IT and IS and TQM go hand in hand. This study aims to present the role of Information Technology and Information System on TQM. The present study comprises of a thorough conceptual analysis of 29 review papers in order to compare the standard of literature taken from different papers like TQM practices, approach, Role of IT in TQM, Role of IS in TQM etc.

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“…Entre os modelos clássicos e os dinâmicos pode-se considerar, segundo Murray (1991), três grandes áreas da qualidade: negativa, aceitável e positiva (atrativa), representadas na Figura 5.…”

Section: Figura 4: Modelo Dinâmicounclassified

Custos Relacionados Com a Qualidade: Contributos Para O Desempenho Organizacional

Pires

Saraiva

2018

RPD

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In the 1960s, the technique of Quality-Related Costs (QRCs) arose in an attempt to prove that quality contributed to profitability, which was not a cost but an investment. However, QRCs are no longer counted, since the models have become obsolete, the benefits are unquestionable, and the use of information has been small and of little use to organizations. However, the knowledge and learning society and the entrepreneurial dynamics place the QRCs problem on another level of analysis. This article intends to raise a set of issues, such as: the dimensions and forms of management in the framework of alliances, or in other new organizational solutions; how to assess the costs of process management and the value of intangible assets; and what costs can / should be made autonomous, in a useful way to support management decisions. The quantification of the QRCs established the link between them and the operational and financial results, revealing how quality increases the performance of companies. However, approaches to QRCs need to be rethought and developed to respond to new organizational realities. Some perspectives are advanced and other challenges are proposed to quality and production researchers, because it has been concluded that there are still unexplored potentialities.

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THE QUEST FOR WORLD CLASS IT CAPABILITY IT Is Key to Achieving Quality Goals

Cited by 12 publications

References 0 publications

Exploring the relationship between information technology competence and quality management

Exploring the relationship between information technology competence and quality management

Role of Information Technology and Information System as an Antecedent to Successful Implementation of TQM

Custos Relacionados Com a Qualidade: Contributos Para O Desempenho Organizacional

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