Role of Information Technology and Information System as an Antecedent to Successful Implementation of TQM
Sushree Sangita Ray*,
Dr Shruti Tripathi
Abstract:Many organisations have used Information Technology (IT) and Information System (IS) for successfully implementing Total Quality Management (TQM). With the aid of IT many firms have been able to provide higher quality goods and services. Competition at the international level has expanded the importance of quality in the area of business. The world of business now faces more competition than ever with challenges and pressure growing day by day. Therefore, the focus on quality of product and services is now mor… Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.