The Quantified Traveler: Implications for Smart Tourism Development

Choe, Yeongbae; Fesenmaier, Daniel R.

doi:10.1007/978-3-319-44263-1_5

Cited by 28 publications

(33 citation statements)

References 27 publications

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“…This partly contradicts the principles and expectations of the SD and its relationship with tourists, in which a very advanced use of mobile technologies is supposed to play a crucial role (X. Choe & Fesenmaier, 2017).…”

Section: Discussionmentioning

confidence: 94%

“…Smartphones and other mobile technologies such as smartwatches, smart glasses or wristbands (wearables) constitute a key pillars for the development of SDs, which expect these mobile technologies to be used by visitors for many purposes, during all the stages of the trip and to interact dynamically with all stakeholders in different scopes (Choe & Fesenmaier, 2017;Gretzel, Werthner et al, 2015;X. Wang et al, 2016).…”

Section: Mobile Technologies Usementioning

confidence: 99%

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Smart destinations and tech-savvy millennial tourists: hype versus reality

2019

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Purpose This paper aims to contrast the expectations placed on the smart destination as a theoretical management approach with the reality of emergent tech-savvy tourism demand by examining the response of this segment to three critical dimensions of technology use in the context of smart destinations. Tech-savvy tourists are here represented by highly educated Spanish millennial tourists. Design/methodology/approach Data were obtained through an online survey and analysed through descriptive techniques and exploratory factor analysis using SPSS. Literature review was critical for setting the foundations of the research in this novel context. Findings Results suggest the existence of a gap between the smart destination theoretical expectations and created hype and the real response of the examined demand in the three main scopes for this tourist-smart destination technology-based relationship, namely, mobile technology use, data sharing for personalised experiences and smart technologies for enhanced experiences. Research limitations/implications Convenience sampling was used, and the results of the study cannot be generalised to all millennial tourists. The research is a first approximation to the interrelationship between tourists and smart destinations. Practical/implications Tourists’ role and experiences mediated by information and communication technologies (ICTs) are decisive in smart destinations. Destination Management Organisations (DMOs), through their policies and actions, ought to take into account the limited predisposition of tourists in using mobile devices, sharing data and using smart technologies for their experiences. Privacy concerns appear to have special relevance for tourists and, therefore, for the future of smart destinations. Originality/value The findings offer relevant insights for smart destinations from a neglected angle hitherto, as they introduce several interesting nuances which do not match entirely the fast track taken by institutions, media and academia. This is critical for better understanding tourists in the current panorama, for DMOs and for the theoretical foundations of smart tourism. Besides, the exploratory data analysis reveals potential dimensions of millennials’ behaviour, which can be useful for further investigations.

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Section: Discussionmentioning

confidence: 94%

Section: Mobile Technologies Usementioning

confidence: 99%

Smart destinations and tech-savvy millennial tourists: hype versus reality

2019

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“…This could be achieved, theoretically, through a central technological platform that could interconnect all the stakeholders, integrate the data input from different sources, and allow for dynamic, realtime information sharing. This would maximise efficiency, improve decision making and enhance tourist experiences (Buhalis & Amaranggana, 2014;Choe & Fesenmaier, 2017;X. Wang et al, 2016;Xiang et al, 2015) in a context in which destinations need to remain competitive and innovate more than ever before by promoting stronger ties and an intelligent sharing of knowledge among stakeholders (Baggio & Cooper, 2010).…”

Section: From the Edestination To The Smart Destinationmentioning

confidence: 99%

Towards a conceptualisation of smart tourists and their role within the smart destination scenario

Femenia-Serra

Neuhofer

Baidal

2018

The Service Industries Journal

195

121

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Smart tourism' and 'smart destinations' have been gaining attention as new frameworks within which to understand the impact the latest information and communication technologies (ICTs) have on the relationship between businesses, destinations and tourists. However, there is a crucial element of the smart tourism ecosystem that has been rather neglected in research hitherto: the tourists themselves. By acknowledging a shift in tourists' behaviour due to the advent of disruptive factors, this paper conceptualises the recently emerged notion of 'the smart tourist'. This new type of tourist is profiled through a description of their attitudes and behaviours, and their role within the smart destination scenario is depicted. By taking a consumer-centric perspective and framing the conceptualisation within the relevant theories, this paper contributes to the current body of knowledge on tourism in a highly technological context and facilitates bridging smart tourism theoretical foundations with empirical research. The observed transformation in tourists' behaviour and its encapsulation in the smart tourist conceptualisation reveal critical managerial implications for both destination management organisations and businesses in the rapidly changing smart tourism ecosystem.

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“…Since the last decade, tourist behavior has undergone a significant transformation because of consumers' use of ICTs for tourist purposes. The advances in ICTs have evolved very quickly with the rapid emergence of user-generated content (UGC) and social media (SM) [18,19], the rise of smartphones [38][39][40], context and location-aware services [41] and their impact of on experiences [42,43]. Tourists have become more active, independent, informed and skilled, and have discovered new ways of planning, interacting, evaluating, sharing and recommending.…”

Section: Smart Touristsmentioning

confidence: 99%

Could Smart Tourists Be Sustainable and Responsible as Well? The Contribution of Social Networking Sites to Improving Their Sustainable and Responsible Behavior

2020

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A key strategic aim of tourism destinations within the smart tourism paradigm is to achieve efficient, responsible and sustainable use of tourism resources. This aim can be achieved by promoting the appropriate practices and making tourists co-managers, co-designers and co-creators of tourism experiences. This paper argues that smart tourism destinations should manage their resources in a sustainable way and that smart technologies can make their contribution. Could a smart technology such as social media/social networking sites make a contribution to sustainable tourism within the smart tourism paradigm? To address this research question, a project was carried out to explore the perceptions and attitudes of Chinese tourist consumers about the contribution of social networking sites to adopting a sustainable and responsible behavior within the context of a smart tourism framework. First a research framework encompassing three hypotheses related to the influence of social networking sites at the three main stages of the travel cycle/tourist journey was designed. An exploratory quantitative research was then carried out using the online survey technique. The study's findings indicate that the use of social networking sites influences the smart tourists at all three stages on adoption of sustainable and responsible behavior, the most significant influence is at the first two stages. The article is completed by discussing the related conclusions and management implications in the smart tourism management framework. Author Contributions: The authors' contributions were as follows. Conceptualization: S.S. and M.S.; Methodology: M.S. and Q.Z.; Software, Q.Z.; Validation, S.S. and M.S.; Formal analysis, S.S., M.S. and Q.Z.; Investigation: S.S. and Q.Z.; Resources: S.S.; Data curation: Q.Z.; Writing-original draft preparation: M.S.; Writing-review and editing: S.S. and M.S.; Project administration and supervision: S.S. All authors have read and agreed to the published version of the manuscript. Funding: This research received no external funding. Conflicts of Interest:The authors declare no conflict of interest.

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The Quantified Traveler: Implications for Smart Tourism Development

Cited by 28 publications

References 27 publications

Smart destinations and tech-savvy millennial tourists: hype versus reality

Smart destinations and tech-savvy millennial tourists: hype versus reality

Towards a conceptualisation of smart tourists and their role within the smart destination scenario

Could Smart Tourists Be Sustainable and Responsible as Well? The Contribution of Social Networking Sites to Improving Their Sustainable and Responsible Behavior

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