2022
DOI: 10.3389/fpubh.2022.970922
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The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach

Abstract: Syria is a developing country that face enormous healthcare challenges that aggravated with the outbreak of COVID-19. In the study, we evaluate the perceived healthcare service quality based on hospital type, public and private, using five HEALTHQUAL dimensions. We find that service quality in Syrian private hospitals is perceived better that in public hospitals. However, neither type of hospitals scores exceptionally high in any of the examined HEALTHQUAL dimensions. On the contrary, both hospitals score extr… Show more

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Cited by 10 publications
(12 citation statements)
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“…This justi able approach in prioritizing only the most severe cases for admission cancelled or signi cantly delayed the possibility of hospitalizing less critical cases 21 . Private care was also out of the reach of the vast majority of the patients due to the collapsed economy 13,34 . Similar scenarios were reported in countries with similar dramatic deterioration of the socioeconomic situation, such as the neighbor Lebanon 10 .…”
Section: Discussionmentioning
confidence: 99%
“…This justi able approach in prioritizing only the most severe cases for admission cancelled or signi cantly delayed the possibility of hospitalizing less critical cases 21 . Private care was also out of the reach of the vast majority of the patients due to the collapsed economy 13,34 . Similar scenarios were reported in countries with similar dramatic deterioration of the socioeconomic situation, such as the neighbor Lebanon 10 .…”
Section: Discussionmentioning
confidence: 99%
“…fragmented, health systems have limited capacity, and insecurity and violence threaten response efforts. In Syria, COVID-19 research is relatively limited, especially related to the experiences and practices of ordinary Syrians that can play a significant role in mitigating transmission in areas with minimal governance or local authority support [20][21][22][23]. The COVID-19 pandemic has exacerbated ongoing socioeconomic challenges [14,24].…”
Section: Plos Onementioning
confidence: 99%
“…However, public hospitals began to decline throughout the war due to destruction, emigration of HCWs, bad working conditions, and significant financial constraints. [8] HCWs have experienced various psychological issues throughout this pandemic, including depression, mental distress, anxiety, and poor sleep quality. Moreover, during the COVID-19 pandemic, increased levels of obsessive-compulsive disorder symptoms were seen among HCWs.…”
Section: Introductionmentioning
confidence: 99%