The quality of service desired by public transport users

An Attitude of Subcarpathian’s Residents to Sustainable Solutions for Urban Transport

“…The increase in the quality of services can be considered as a very important element of pro-ecological strategy. The constant increase in the quality of services provided today is a necessity to increase interest in public transport, this thesis is confirmed by the results of research conducted by Dell'Olio et al, [24], Radnovića et al, [25] and Gajewską and Grigoroudis [26].…”

Marketing Research on Passenger Satisfaction With Public Transport Service in the City of Belgrade

“…In this sense, the conclusion is that it is necessary to reduce the waiting time at stops, increase the frequency of departures, increase the number of lines, increase the number and quality of vehicles, especially during peak hours, unify the means of transport by a single colour, improve the cleanliness in vehicles, lower the price of service along with optimization of quality, etc. [16]. The general conclusion arising from this study is that although the majority of passengers are satisfied with the state of local public transport, they still want to see it improved in terms of quality.…”

A classification tree approach to identify key factors of transit service quality

“…That is why recent years have seen the development of derived importance methods based on CSS (Weinstein, 2000;Cavana et al, 2007;Pakdil and Aydin, 2007;Eboli and Mazzulla, 2007;Joewono and Kubota, 2007;Dell'Olio et al, 2010;Nurul--Habib et al, 2011;Jen et al, 2011) and from stated preference surveys (Hensher and Prioni, 2002;Hensher et al, 2003;Eboli and Mazzulla, 2008a;2008b;Dell'Olio et al, 2011;Cirillo et al, 2011).…”