Marketing Research on Passenger Satisfaction With Public Transport Service in the City of Belgrade

Radnović, Branislav; Marić, Radenko; Radnović, Vladana; Ilić, Milena; Lukač, Dragan

doi:10.7307/ptt.v27i1.1522

Cited by 8 publications

(7 citation statements)

References 6 publications

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“…Traveling information is one of the key attributes on which the quality of a public transport service and customer satisfaction with such service is frequently measured. This finding is in accordance with the finding of Radnovic et al (2015) that visitors have a greater requirement for public transport information than local users when making public transport journeys to their destinations. Customer Services shared similarities with Fellesson and Friman (2008) of attitude and behavior of employees.…”

Section: Public Transport Service Dimensionssupporting

confidence: 92%

“…Generally, it was discovered that a greater number of passengers have assessed as displeased with the Malaysia mass transit. Radnovic et al (2015) conducted a research to determine the satisfaction of public transport users in Belgrade with the aim of improving their satisfaction. The results of the study showed a significant correlation between quality of service, attitude and behavior of employees, adequate information, quality of vehicles, line routes and timetable factors and passenger satisfaction with public transport services in Belgrade and that users are dissatisfied with the services provided by the operators.…”

Section: Customer Satisfaction With Public Transportmentioning

confidence: 99%

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Tourists’ satisfaction with public transport services in Lagos, Nigeria

Nwachukwu¹,

Gladys²,

Chikezie³

2019

Auc Geographica

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This research examined tourists use and perception of public transport services in the city of Lagos, Nigeria. It strived to find out factors that influence their level of satisfaction with public transport services. Data were collected from a study of tourists using a self-rating questionnaire with an intercept survey at chosen tourist sites in Lagos. Data were analysed using descriptive statistics, principal component analysis and discriminant function analysis. The results depict that tourists were not satisfied with public transport services in the city of Lagos. Principal component analysis results identified five underlying components-accessibility, journey comfort, traveling security, traveling information, and customer services − that impact on tourists' contentment with public transportation services. The study recommended extensive improvement of public transport systems that will enhance satisfaction of tourists and help to address tourists and local users' problems of using public transport systems get to their destinations in the city of Lagos.

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Section: Public Transport Service Dimensionssupporting

confidence: 92%

Section: Customer Satisfaction With Public Transportmentioning

confidence: 99%

Tourists’ satisfaction with public transport services in Lagos, Nigeria

Nwachukwu¹,

Gladys²,

Chikezie³

2019

Auc Geographica

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“…The increase in the quality of services can be considered as a very important element of pro-ecological strategy. The constant increase in the quality of services provided today is a necessity to increase interest in public transport, this thesis is confirmed by the results of research conducted by Dell'Olio et al, [24], Radnovića et al, [25] and Gajewską and Grigoroudis [26].…”

Section: Discussionsupporting

confidence: 72%

An Attitude of Subcarpathian’s Residents to Sustainable Solutions for Urban Transport

Zimon

2016

ILNS

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ABSTRACT. Sustainable development is a concept that appears more frequently in the context of urbanized cities. Rational management of city logistics and urban population change of consciousness becomes a priority. The purpose of this publication is to emphasize the need for changes in city logistics, to characterize the concept of sustainable transport and to present the results of research on: the views of residents of Podkarpacie on choosing alternatives to the car, and urban transport concept. The research process was conducted in two stages. The first stage of the research was conducted in 2014 within its scope included the study compared the inhabitants of Podkarpacie to sustainable forms of transport. The second stage of the study carried out in 2015 was designed to examine whether the implementation of Intelligent Public Transport Management System, has changed the ratio of respondents to sustainable transport.

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“…Formulated hypotheses are further examined based on P-value tests. P-value represents the minimum probability of error of first kind for which the established null hypothesis is still rejected (Radnović et al, 2015). According to P-value test, if the calculated P -value is smaller than 0.01, there is strong evidence against Ho.…”

Section: Methodsmentioning

confidence: 99%

Job Satisfaction in Trade Sector: Evidence from the Retailers in the Largest Supermarkets of the Western Balkans

Končar

Marić

2015

rsp

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The paper analyses the job satisfaction in the trade sector as an important component of a comprehensive social and socially responsible employment policy in the Western Balkans. The aim of the research is to use the empirically collected data and conducted tests for defining indicators of job satisfaction of employees in the retail sector in Serbia, Croatia, Bosnia and Herzegovina, Slovenia, and Montenegro with a special emphasis on the relation between EU members and non-EU countries. This paper tests the hypothesis on a statistically significant correlation between indicators of job satisfaction, such as salaries and benefits, working conditions, reward system, career development, job security, collegiality and communication, and the analysed countries of the Western Balkans. The study included 356 retailers from the largest supermarkets in the Western Balkans. The results showed statistically significant correlation between the analysed indicators and countries, and served as the basis for defining the model of employees' job satisfaction in the Western Balkans retail sector. Practical significance of the research is that it can help managers influence motivation, satisfaction and productivity of their employees, and thus better prepare trading companies in the Western Balkan countries for international competition arena and entry to the European Union market. The results indicate the importance of further research on possible discrepancies in the impact of the observed indicators in the established model of job satisfaction.

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Marketing Research on Passenger Satisfaction With Public Transport Service in the City of Belgrade

Abstract: ABSTRACT

Cited by 8 publications

References 6 publications

Tourists’ satisfaction with public transport services in Lagos, Nigeria

Tourists’ satisfaction with public transport services in Lagos, Nigeria

An Attitude of Subcarpathian’s Residents to Sustainable Solutions for Urban Transport

Job Satisfaction in Trade Sector: Evidence from the Retailers in the Largest Supermarkets of the Western Balkans

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