The process of team communication in multi-cultural contexts: An empirical study using Bales’ interaction process analysis (IPA)

Discontinuity and Collaboration: Theory and Evidence From Technological Projects

“…This result is contrary to several studies (e.g., Liu and Lim, 2006;Shore et al, 2009;Shachaf, 2008;Nam et al, 2008;Staples and Zhao, 2006), that support the negative effect of this factor on the dynamics of collaboration. The explanation presented by these authors is that the difference of value systems within the team leads to disagreements and conflicts, and then to the decomposition of the team into sub-groups that are culturally homogeneous, which affects negatively the collaboration.…”

“…The first affirms that having team members coming from several cultures would be a source of differences, conflicts, and anxiety in the team (Shore et al, 2009;Lim and Liu, 2006). what affects negatively the dynamics of collaboration (Nam et al, 2008;Shachaf, 2008). However, other authors defend, and sometimes hardly recommend, the cross-cultural team.…”

“…Many current writers define diversity as any significant difference that distinguishes one individual from anothera description that covers a broad range of obvious and hidden qualities." Nam et al (2008) "(Cultural diversity refers to) members from different national backgrounds, who possibly speak different languages and were raised in different countries that may have different value systems." Shachaf (2008) "(Cultural diversity refers to) heterogeneity of national cultures of team members."…”

Participatory ergonomics: Understanding the contributions of reflection groups in a hospital food service

“…They also needed commitment, elaboration of strategies and negotiation of different stakeholders in their solution. Nam et al (2009) compared homogeneous to heterogeneous groups and face to face (FTF) communication to computer mediated communications. They concluded that the impact of communication mode on team communication varies by the level of diversity within the team and that one-way to help promote a high performance team, one which is capable of effectively communicating positive socio-emotional, negative socio-emotional, and questioning types of communication patterns is to use a homogenous group of people and allow them to interact using FTF styles.…”

Threading and conversation in co-located chats

“…In addition to the laboratory studies on small group interaction, IPA has been and is still used to analyze the interaction profile of a group, both in face-to-face (Nam, Lyons, Hwang, & Kim, 2009;Zijlstra, Waller, & Phillips, 2012) and computer-mediated communication (Birnholtz, Steinhardt, & Pavese, 2013;Chou et al, 2002;Maloney-Krichmar & Preece, 2005;Rice & Love, 1987;Savolainen, 2011). The coding scheme of IPA is presented in Table 3.…”