The Preferences for Outpatient Clinic Appointment Reminders Among Rheumatology Patients

O’Connor, M. B.; Bond, Ursula; Saunders, Jean; Casey, Pamela; Akheel, Mohammad; O'Dwyer, Marie Claire; Daly, Nicola; Regan, Michael J.; Phelan, Mark

doi:10.1097/rhu.0b013e3181b126c1

Cited by 7 publications

(10 citation statements)

References 5 publications

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“…This is not unexpected in the current era of technology and is also consistent with recent findings in other developed countries. 22 Cell phones and home phones, in contrast, are the most preferred choices of reminders; however, one-third of the surveyed patients did not have an active phone line and oneeighth did not have cell phones. This might be typical for other clinics that also serve low-income patient populations.…”

Section: Discussionmentioning

confidence: 96%

“…Based on previous research indicating that age impacted patients' responsiveness to reminder systems, 21,22 we included age as a covariate. When analyses yielded significant interactions, we categorized patients into those who are very familiar versus those who are less familiar with other service providers contacting them over text messages or e-mails (based on a median split as familiarity with other service providers is a continuous variable) to further explore key differences in perceived effectiveness of and responsiveness to reminder systems as a function of familiarity with other service providers.…”

Section: Discussionmentioning

confidence: 99%

“…ii For ease of exposition, we refer to patients' familiarity with other services providers throughout the rest of the manuscript since the terms familiarity and expertise are often used synonymously in classic marketing literature. 22 iii In addition to the reported analyses, we conducted further analyses controlling for age, sex, ethnicity, race, and insurance payment plan. These analyses all yielded a similar pattern of results as described in the results section.…”

Section: Notesmentioning

confidence: 99%

“…What little research there is has found that preferences for different reminder systems depend on patient populations, 20 younger patients prefer to have voicemails sent to their cell phone as opposed to work and home phone, 21 and younger patients exhibit more favorable attitudes towards SMS reminders. 22 In practice, this previous research has yielded perhaps an overly simplistic understanding of how patient demographics impact preferences for different reminder systems. For instance, this research suggests that younger patients tend to be more technology "savvy" and hence are more likely to prefer SMS reminders.…”

Section: Introductionmentioning

confidence: 99%

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Appointment reminder systems and patient preferences: Patient technology usage and familiarity with other service providers as predictive variables

Liu

Jani²,

Rosenthal

et al. 2013

Health Informatics J

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This study had two aims: to measure patient preferences for medical appointment reminder systems and to assess the predictive value of patient usage and familiarity with other service providers contacting them on responsiveness to appointment reminder systems. We used a cross-sectional design wherein patients' at an urban, primary-care clinic ranked various reminder systems and indicated their usage of technology and familiarity with other service providers contacting them over text messages and e-mails. We assessed the impact of patient usage of text messages and e-mails and patient familiarity with other service providers contacting them over text messages and e-mails on effectiveness of and responsiveness to appointment reminder systems. We found that patient usage of text messages or e-mails and familiarity with other service providers contacting them are the best predictors of perceived effectiveness and responsiveness to text message and e-mail reminders. When these variables are accounted for, age and other demographic variables do not predict responsiveness to reminder systems.

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Section: Discussionmentioning

confidence: 96%

Section: Discussionmentioning

confidence: 99%

Section: Notesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Appointment reminder systems and patient preferences: Patient technology usage and familiarity with other service providers as predictive variables

Liu

Jani²,

Rosenthal

et al. 2013

Health Informatics J

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“…As the authors pointed out, little work has been carried out in this area in Ireland. Recently, we also examined the topic, focusing on Rheumatology patients attending our outpatient services, who had a ''did not attend'' (DNA) rate of almost 18% (525/2,924) in 2007 [2] compared to 16.8% in the Hogan AM et al study.…”

mentioning

confidence: 99%

Clinic appointment reminders among rheumatology patients

et al. 2009

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Dear Editor, We read with interest the publication by Hogan AM et al. [1], which looked at the potential impact of text message reminders on non-attendance at surgical outpatient (OPD) clinics in Ireland and reported that such a service would encourage 51% to attend or cancel their missed OPD appointment. As the authors pointed out, little work has been carried out in this area in Ireland. Recently, we also examined the topic, focusing on Rheumatology patients attending our outpatient services, who had a ''did not attend'' (DNA) rate of almost 18% (525/2,924) in 2007 [2] compared to 16.8% in the Hogan AM et al. study.Many patients DNA their OPD clinic appointments for one reason or another, for example a lapse in memory or forgetfulness has been estimated for up to 50% of DNA cases [3,4]. The level of DNA can be extremely high in many departments. In the department of care for the elderly at Hammersmith Hospital, London, in 1996-1997, DNA rates were a staggering 21% [5]. This is at the backdrop of a national mean DNA rate of 12% for all clinics in the UK for the same period [6]. These results compare to 16% forgetting their appointment in Hogan et al. with 20% due to clerical errors.DNA has many implications for both the patients and the services involved. Regarding the patient, missed valuable clinical input may result in suboptimal health. This is very well documented among the diabetic population where patients who DNA clinic appointments have significantly greater risk factors and complications from their chronic condition [7]. Focusing on the services provided, the implications include vacant clinic appointments, which can be a waste of scarce financial resources.In our study, we conducted a cross-sectional selfadministered anonymous questionnaire with 166 patients (159 return patients) who attended Rheumatology clinics at the South Infirmary, Victoria University Hospital, Cork, Ireland. Patients were recruited intermittently, but consecutively, while the researchers were in attendance between September and October 2007. A response rate of 98% (163/166) was achieved. New patients were not analysed due to low numbers. Ninety-eight percentage (156/ 159) of return patients responded.Overall, 99% felt OPD appointment reminders to be a good idea. Interestingly, on logical regression analysis, those who had previously attended OPD were significantly more likely to view reminders as a positive idea (P \ 0.0005, OR = 57.72, 95% CI 15.14-220.03). This may suggest that those who have had more OPD exposure appreciate the possibility of missed appointments and the benefits of reminders. These findings were recorded in a setting of 65% (104), 16% (26), 96% (153), 59% (94), and 46% (73) having competence in or access to a mobile phone SMS, e-mail, a landline telephone, a landline voice messaging service and a mobile phone voice messaging service, respectively.Text/SMS messaging (47%) is the most preferred method of appointment reminder followed by a telephone call (26%) and postal letter (25%). The mean age of those

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Spanning Generations—Appointment Reminder Preferences Among Patients With Rheumatic Diseases

Gauthier

Lindwall

Davis

et al. 2012

JCR: Journal of Clinical Rheumatology

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Improved rheumatology clinic attendance would be beneficial given the need for disease assessment and medication monitoring. Most patients view appointment reminders favorably; however, no studies have assessed the modality and timing preferences of patients in a US rheumatology clinic. Modality, but not timing, preferences vary with generational age. The preference for newer modalities such as text/SMS reminder was predominately observed in the patients of generation Y, a population prone to clinic nonattendance.

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The Preferences for Outpatient Clinic Appointment Reminders Among Rheumatology Patients

Cited by 7 publications

References 5 publications

Appointment reminder systems and patient preferences: Patient technology usage and familiarity with other service providers as predictive variables

Appointment reminder systems and patient preferences: Patient technology usage and familiarity with other service providers as predictive variables

Clinic appointment reminders among rheumatology patients

Spanning Generations—Appointment Reminder Preferences Among Patients With Rheumatic Diseases

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