Spanning Generations—Appointment Reminder Preferences Among Patients With Rheumatic Diseases

Gauthier, Carl; Lindwall, Elvira; Davis, William; Quinet, Robert

doi:10.1097/rhu.0b013e3182676b6b

Cited by 6 publications

(4 citation statements)

References 13 publications

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“…Previous studies show inconsistent results in terms of how age affects electronic system usage. Studies have found that older patients are less likely to use the Internet7 and phone texting,20 and that middle aged patients are more likely to use electronic messaging16 and are more likely to activate electronic patient portal accounts 6. In contrast, this study found that older adults tended to send more messages, and that the Baby Boom generation was more likely to send zero messages.…”

Section: Discussioncontrasting

confidence: 70%

“…From the EHR we extracted age, gender, race and ethnicity, language preference, insurance status, number of office visits during the year, ZIP code and clinical diagnoses for the following chronic conditions: diabetes, hypertension, hyperlipidaemia, depression, congestive heart failure, asthma, drug abuse, alcoholism and HIV. Age was split into categories based on generation, which has previously been used to characterise Internet usage 9,19,20. People were categorised into the G.I.…”

Section: Methodsmentioning

confidence: 99%

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Characteristics of electronic patient-provider messaging system utilisation in an urban health care organisation

Mikles¹,

Mielenz²

2014

Journal of Innovation in Health Informatics

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Section: Discussioncontrasting

confidence: 70%

Section: Methodsmentioning

confidence: 99%

Characteristics of electronic patient-provider messaging system utilisation in an urban health care organisation

Mikles¹,

Mielenz²

2014

Journal of Innovation in Health Informatics

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“…This finding is consistent with studies finding varied preferences for receiving automatic reminders [ 14 , 15 , 34 - 37 ]. Younger age has been associated with an increased preference for text messages over phone calls or emails [ 15 , 36 ]; however, individuals’ familiarity with sending or receiving text messages is a greater predictor of patient acceptance [ 15 , 37 ]. Given that adult use of text messaging has increased dramatically over the last decade [ 38 , 39 ], more and more people will likely choose texting as their preferred communication modality in the future.…”

Section: Discussionmentioning

confidence: 99%

Crafting Appealing Text Messages to Encourage Colorectal Cancer Screening Test Completion: A Qualitative Study

Weaver¹,

Ellis²,

Denizard-Thompson³

et al. 2015

JMIR mHealth uHealth

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BackgroundmHealth interventions that incorporate text messages have great potential to increase receipt of preventive health services such as colorectal cancer screening. However, little is known about older adult perspectives regarding the receipt of text messages from their health care providers.ObjectiveTo assess whether older adults would value and access text messages from their physician’s practice regarding colorectal cancer screening.MethodsWe conducted four focus groups with 26 adults, aged 50 to 75 years, who had either recently completed or were overdue for colorectal cancer screening. A trained moderator followed a semistructured interview guide covering participant knowledge and attitudes regarding colorectal cancer screening, potential barriers to colorectal cancer screening, attitudes about receiving electronic communications from a doctor’s office, and reactions to sample text messages.ResultsParticipant responses to three primary research questions were examined: (1) facilitators and barriers to colorectal cancer screening, (2) attitudes toward receiving text messages from providers, and (3) characteristics of appealing text messages. Two themes related to facilitators of colorectal cancer screening were perceived benefits/need and family experiences and encouragement. Themes related to barriers included unpleasantness, discomfort, knowledge gaps, fear of complications, and system factors. Four themes emerged regarding receipt of text messages from health care providers: (1) comfort and familiarity with technology, (2) privacy concerns/potential for errors, (3) impact on patient-provider relationship, and (4) perceived helpfulness. Many participants expressed initial reluctance to receiving text messages but responded favorably when shown sample messages. Participants preferred messages that contained content that was important to them and were positive and reassuring, personalized, and friendly to novice texters (eg, avoided the use of texting shorthand phrases and complicated replies); they did not want messages that contain bad news or test results. They wanted the ability to choose alternative options such as email or phone calls.ConclusionsOlder adults are receptive to receiving cancer screening text messages from health care providers. Sharing sample messages with patients may increase acceptance of this tool in the clinic setting. Supportive tailored text messaging reminders could enhance uptake of colorectal cancer screening by enhancing patient self-efficacy and providing cues to action to complete colonoscopy or fecal occult blood testing.

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“… 13 Strategies using appointment reminders have been generally well received by patients. 3 , 14 – 16 Traditionally, HCOs have adopted a one-size-fits-all approach to appointment reminders, where one type of reminder is sent to all patients. 17 However, research suggests that peoples’ preferences and attitudes impact their behavior.…”

Section: Introductionmentioning

confidence: 99%

Getting patients in the door: medical appointment reminder preferences

Crutchfield¹,

Kistler

2017

PPA

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PurposeBetween 23% and 34% of outpatient appointments are missed annually. Patients who frequently miss medical appointments have poorer health outcomes and are less likely to use preventive health care services. Missed appointments result in unnecessary costs and organizational inefficiencies. Appointment reminders may help reduce missed appointments; particular types may be more effective than other types. We used a survey with a discrete choice experiment (DCE) to learn why individuals miss appointments and to assess appointment reminder preferences.MethodsWe enrolled a national sample of adults from an online survey panel to complete demographic and appointment habit questions as well as a 16-task DCE designed in Sawtooth Software’s Discover tool. We assessed preferences for four reminder attributes – initial reminder type, arrival of initial reminder, reminder content, and number of reminders. We derived utilities and importance scores.ResultsWe surveyed 251 adults nationally, with a mean age of 43 (range 18–83) years: 51% female, 84% White, and 8% African American. Twenty-three percent of individuals missed one or more appointments in the past 12 months. Two primary reasons given for missing an appointment include transportation problems (28%) and forgetfulness (26%). Participants indicated the initial reminder type (21%) was the most important attribute, followed by the number of reminders (10%). Overall, individuals indicated a preference for a single reminder, arriving via email, phone call, or text message, delivered less than 2 weeks prior to an appointment. Preferences for reminder content were less clear.ConclusionThe number of missed appointments and reasons for missing appointments are consistent with prior research. Patient-centered appointment reminders may improve appointment attendance by addressing some of the reasons individuals report missing appointments and by meeting patients’ needs. Future research is necessary to determine if preferred reminders used in practice will result in improved appointment attendance in clinical settings.

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Spanning Generations—Appointment Reminder Preferences Among Patients With Rheumatic Diseases

Cited by 6 publications

References 13 publications

Characteristics of electronic patient-provider messaging system utilisation in an urban health care organisation

Characteristics of electronic patient-provider messaging system utilisation in an urban health care organisation

Crafting Appealing Text Messages to Encourage Colorectal Cancer Screening Test Completion: A Qualitative Study

Getting patients in the door: medical appointment reminder preferences

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