2007
DOI: 10.19173/irrodl.v8i1.340
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The Practice of a Quality Assurance System in Open and Distance Learning: A case study at Universitas Terbuka Indonesia (The Indonesia Open University)

Abstract: Quality assurance for distance higher education is one of the main concerns among institutions and stakeholders today. This paper examines the experiences of Universitas Terbuka (UT), which has initiated and implemented an innovative strategy of quality assurance (QA) for continuous improvement. The credo of the UT quality assurance system is "We write what we do. We do what we write. We check. We improve continuously!" Implementing a quality management system at the UT, a mega-university with a student body o… Show more

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Cited by 62 publications
(52 citation statements)
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“…Quality can be defined as the embodiment of the essential nature of a person, collective object, action, process, or organization. For most scholars [5][6][7][8][9][10][11][12], quality in education is a combination of exceptional high standards; perfection and consistency; fitness for purpose; value for money; transformation capabilities; and product of planning, monitoring, control, and coordination. In a nutshell, Harvey [9] captures notion of quality in five categories.…”
Section: Theorizing Quality Assurance In Vles and E-learningmentioning
confidence: 99%
“…Quality can be defined as the embodiment of the essential nature of a person, collective object, action, process, or organization. For most scholars [5][6][7][8][9][10][11][12], quality in education is a combination of exceptional high standards; perfection and consistency; fitness for purpose; value for money; transformation capabilities; and product of planning, monitoring, control, and coordination. In a nutshell, Harvey [9] captures notion of quality in five categories.…”
Section: Theorizing Quality Assurance In Vles and E-learningmentioning
confidence: 99%
“…The majority also reported on electricity failures, computer vision syndrome, finger joint pain, backaches, headaches, and dizziness due to occasional long periods of computer use to compensate for limited access (Hussain, 2007). At Indonesia's Open University, the University of Terbuka, 320,000 students reported similar limitations in online infrastructure and access (Belawati & Zuhairi, 2007). Distance education systems and students continue to rely heavily on post, courier services, and telephones (Belawati & Zuhairi, 2007).…”
Section: Is E-learning Working?mentioning
confidence: 99%
“…Terbuka University in Indonesia is the only institution with an international quality certificate. In March 2006, UT was awarded certification for ISO 9001:2000 for the quality management process of course materials distribution from the Headquarters to Regional Offices (Belawati & Zuhairi, 2007). Anadolu University was granted the Ed excel accreditation for its associate degree programs, and quality procedures have been initiated for undergraduate programs.…”
Section: Resultsmentioning
confidence: 99%